Terrible customer service. Staff is rude every time I have called them. There is always so much attitude when reserving or try to change my order. I do not recommend renting from these guys. Very unpleasant and unprofessional. I guess what is keeping them afloat is how cheap they are. Cheap customer service, cheap rentals, and nothing but a terrible feeling in your gut. DO NOT RENT FROM ALLIGATOR. read more

The service was good, the supplies were as described, however the company called back and complained the plates were a mess. I think that is to be expected from used plates from a dinner party. I said there is not much I could do as people eat at parties. Then, mysteriously they call back in 5 mins and claim a serving dish rack is missing. I know this is not true as my mother and sister packed it all and sent back. I say this is not correct and they say they will keep my deposit, which was over $100 and much more than the cost of that item. I was unfortunately stuck at work for 14+ hours a day for that month and could not verify so they kept my deposit for a cheap pidding serving dish holder. In summary, the items and service was as described, however I will not use this business again as I think they were dishonest on my deposit as the owner was upset about getting dirty dishes back - note, dirty and not damaged. read more

$4 bucks to rent a dozen wine glasses! I got 6 dozen for $25 bucks. That is amazing. And I don't have to wash them, just empty whatever's left and put the dirty glasses back in the case, and return them to Alligator Party Rentals. These guys are quick and efficient. Call in advance and they'll have your rental waiting for you. Easy as pie. They also rent soooo much stuff. Glasses, platters, entire table settings, chafing dishes, decorations. Seriously a great resource if you are having a party. And really, who loves having a party where you don't have to wash dishes or glasses after? WE DO!! read more

HORRIBLE. HORRIFIC. We threw a huge office party last Thursday and ordered a snow cone machine and fold up tables. They threatened us upon drop off that is we so much as misplace something, we will be charged a whopping fine. They were​ extremely rude and unfriendly, they made US carry the very heavy tables up the stairs (they simply left them outside our door and left, saying that if we wanted them to carry them INSIDE for us we would have to pay an extra $60!! Upon pick up, they were angry that we had not folded and brought the tables downstairs. They complained and said that if we do not do this, we will be charged an extra $75. They then watched as we ran around scrambling​, trying to fold the tables and carry them downstairs by ourselves. Their attitudes were so rude. Not a hello, goodbye, thank you, you're welcome. NOTHING. Just 'Make sure everything is intact​ or you'll have to pay.' HORRIBLE SERVICE DO NOT EVER USE!!!! read more

I contacted alligator party rentals for a 50th birthday party. They told me they were located 10 minutes from where I was throwing the party. That was the first disappointment. I am from Los Angeles and didn't know the city. I had to take a taxi across town to pay them as I was paying cash. It took 1/2 hour via taxi to get to their location and 45 minutes on the way home. The taxi cost was over 100.00! The day of the party they sent the wrong color for some items. I called alligator rentals immediately upon discovering they sent me green balloons and not black as was the color I ordered online and confirmed in person. They told me to go to Balloons on Bloor as alligator party rentals didn't have black balloons. I took a taxi to balloons on Bloor in heavy Saturday traffic while the staff I hired to help me set up and blow the balloons up waited for an hour &1/2 to return with black balloons. What a stressful and inconvenient thing to do right before all the guests were to arrive. After the party, the staff took everything down and repackaged the rental items except for a ratty old brown cardboard votive box that was all beat up and a paper garment bag that a table skirt came in. There was also one small plastic tablecloth clip that was missing. On Monday, I called and spoke to 2 different men to explain the balloon mess up and neither was accepting responsibility for their mistake of not double checking the rental items before they were delivered. To add insult to injury they said "There is a lot of stuff missing" I asked what and they said the box for the votives, the paper garment bag and one plastic clip for the table skirt. They said they were not going to credit me for the wrong colored balloons and they were charging my charge card almost 80.00 for the 3 items they didn't receive back. I asked my staff to look for these missing items and we found them right by all the other things they picked up. I personally rented a car and drove back to their location to return these items. They were rude, argumentative and unprofessional. They did not refund the price for the black balloons, my cab ride all over Toronto or offer any compensation for the stress and inconvenience their mistake caused me. I asked them for an itemized list of their replacement costs for the items I rented and they replied that there are too many items to have to list so they didn't have one. I said, the rental price list is already the detailed list they could use as it was already on the internet and order forms. They argued and said they decided themselves what the replacement cost should be. I took photos of the three items I returned that they were trying to arbitrarily charge me a crazy price for. I showed other event planners and they too were horrified by their lack of professionalism. I will never use alligator party rentals for anything. Very bad unpleasant business experience and NO CUSTOMER SERVICE AT ALL. Beware of returning the items and being charged additional random unjustified fees. read more

I'm the kind of doofus who announces he's going to have a large dinner party before working out the details of how, exactly, I'm going to pull it off. I knew I needed a large-ish banquet table and a bunch of cheapo folding chairs to seat my influx of dinner guests in what was to be a civil and orderly affair. After checking out a few options, and remembering that I don't have a car, I remembered a friendly alligator waiter graphic on a sign down at Dupont and Bathurst, a mere 10-minute walk from my place. Their list of products is viewable online, and I thought the prices were reasonable, so I called and booked the aforementioned table and chairs. I recruited the help of a good friend on the day of the party, and carried the goods from the rental shop home, and back the following Monday (they were closed Sunday). Sure, the dudes who run the place ain't all smiles, but with the range of articles for rent and prices at this place, I think that's something I can happily overlook. The party was great, by the way. read more

These guys are on point. Order was ready for pickup immediately. 2 guys showed up 3 seconds after I pulled in for return. Prices were fair and service was excellent. Old-school well run business. read more

Used them for my wedding, used them for several showers, even used them for a Christmas dinner when I didn't have a table big enough. Each time, they were super easy to deal with, and also very, very well priced. Usually I just call up (a real person usually answers right away if you call during business hours) and reserve the stuff I need, they are pretty no fuss. They are close to my house and have parking too. read more

Although they have a helium machine set up, the man who served me was sullen and made excuses, almost as if he didn't want to sell them to me. You are supposed to call ahead to order, but how can when you might want to see the actual colours of the balloons? That means two trips. He said it was because he might be distracted by the phone...this was early Saturday morning and there were no calls. Also, he first served another person, who came in later than me. They also charge a hefty $2.50 per balloon. When I asked for two groups of 3 balloons each, he said "We don't group them." How hard is it to tie 3 balloons together? No, I won't be buying balloons here in future. read more

The man who answers the phone is very crusty and rude to work with. Will not be ordering from them again. An online order and payment system would be so much easier and an email trail of the conversation. I was frustrated that I had to keep calling them and then that the guy was so unpleasant to talk to. Also, to secure your order you have to fax in your credit card info, which is so old school. Surely they can come up with a better system. Will not be working with them again. Very unpleasant experience. read more

I've used these guys at least 10 times for every size of party from a dinner party to a wedding. They are by FAR the most affordable in the city. The guy who takes the orders on the phone isn't the friendliest but he's renting you dishes - who cares? read more