We had a great experience working with Jon. He's extremely knowledgeable, especially when it comes…read moreto rental property taxes. He took the time to explain things clearly so we actually understood our situation--not just filed it. We trusted him completely throughout the process and felt confident he was looking out for our best interests. He's professional, thorough, and super easy to work with. If you value supporting a local small business and want a real person who knows your taxes far better than any generic tax software, I can't recommend him enough!

Do not waste your time or money. Unfortunately, I must change my review. Initially, I thought he…read morewas great with a wonderful long initial conversation. However, I realized he made multiple mistakes that cost me thousands of dollars in my tax return. They were really dumb errors (copying the wrong number over; not including any insurance on my rental costs). The worst part is he wouldn't call or email me back when I was still really nice and asked him. I was actually going to fix the first issue myself but upon the closer look I found the other issue... Perhaps there's more). It would likely take him 10 minutes to fix but now I need to redo the entire return in TurboTax so everything is calculated correctly. The reason we go to a CPA is to do things accurately... He can't even get simple things done right. Don't trust him with your finances.

I used Allison K. at the Spring Hill location to file my 2023 taxes. After everything was signed…read moreand finalized I thought we were done when Allison said they are done and it was submitted. It turns out that Allison never sent my return to the IRS. After paying out $400 for tax preparation services I now owe the IRS an additional $430 in penalties and interest. And now, H&R Block will no longer pick up my calls or emails to make things right. Word to the wise: just use a tax software. The employees here add no real value and are a pretty big liability to be honest.

I will never use H&R Block again. They get you in with their low rates, but as soon as you bring…read moremore documents, they charge you extra for each and every single one of them without disclosing that information. Paying somebody over $400 I would expect them to find all available write offs and she missed several. I ended up having to pay for an amendment. Would not use Jackie West!