Let me start by saying I used to love this place--before RecNation took over. Since then, the…read moreprices have doubled, and the customer service has gone downhill. I wouldn't recommend signing a lease with this company unless you have no other options in your area. I gave a 30-day notice and still got hit with a $75 late fee because my auto-pay stopped. Unfortunately, getting in touch with a real person to check out of this place was nearly impossible. Maybe if I had, this could've been avoided. I paid everything just to be done with them. Good luck dealing with them!

Customer service is awful. Seem to be just a big nationwide company that bought up places, raised…read morethe rents, charge fees that are questionable, and don't seem to really care much about customers. Calls are answered by people who seem to be working at some call center, and who will tell you there is no higher level supervisor to speak to or anyone else other than the person receiving the call to resolve an issue or complaint with. Charged me a protection plan fee for three months even though I had provided proof of insurance on line by the time I was supposed to, and the lease I signed clearly listed insurance policy number and company etc. When tried to resolve this, call center contact effectively intimated that I was lying and even after sending a copy of the signed lease, refused to refund 15 dollar per month fee they had been charging me even though I had my own private insurance and had put that info into the portal and it was reflected on my lease. Not only did they double the price of the boat storage space right after they took the place over (without any significant changes in the place or security or upkeep etc, but also proved when contacted to not really care about customer service and seem to feel free to question the integrity of customers with no cause to do so. I don't recommend getting into a lease with this company unless you have no other choice in your area. Rather than admit that issues with their site/portal might come into play, they will blame issues on you the customer and if you expect to be able to speak to any real supervisor or someone who might care much, good luck! Worst boat storage experience I have had in 20 years of using boat storage in Florida. Will be looking for options elsewhere and suggest you do the same.