Overall the technicians were fine, friendly and I had no issues. It was really the billing and the office Manager - I was not able to get my bug spraying done on a scheduled date due to the flu, the tech only did the outside (not the full service on the inside). I was charged for a full service and was never able to get the tech out to spray inside before the next service. I emailed the company explaining I did not find it fair to be billed for a full service it was not actually completed. She refused and kep stating it did not matter, she finally complained and said she would risk her job to ask the owner to get a discount. She did actually discount the service (as that is the right and fair thing to do) but very begrudgingly. I finally was not able to afford their termite monitoring services and asked to have the traps removed, they did so (not letting me know there would be a $85 service charge). I told them I could have removed the traps for free and brought them to them as they did not tell me there would be a charge. Ridiculous customer service and would not recommend them at all. Find a better company, there are plenty out there giving better customer service. read more