The driving instructors were wonderful. The lady we had to deal with in the office was very…read moreunprofessional. Couldn't use the computer program and it took 9 times to get our information in. Then they didn't put my daughter on the schedule to be picked up at the school so she had to sit outside for an hour for the driver who was waiting at the office. Long story short ended on a good note but the rude unprofessional office worker needs improvement.

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I've been to this AAA store a couple times for maps and TripTik guides, and each time has been…read moreoutstanding! The agents here are very courteous and professional, and they can accommodate any need. I had to add a few stops to my guide, and they did it with ease, one agent even highlighted my entire route, with stops on one of the bigger maps and a smaller map just in case I ventured off course. I also witnessed a lady who needed a tow truck and the agent at the front desk was very helpful in assisting the lady's needs. I would go to this store for anything AAA related. Now for a plug about the program itself. Its not that expensive for the piece of mind of knowing you can get towing if needed; a battery or fuel if the worst case scenario happens. Not to mention, their membership discounts are infinite it seems. Hotels, rental cars, anything travel or shopping related will give a discount for AAA members. All in all, its worth it!

I got to telemarketing call out of the blue for insurance from AAA a month after signing up for…read moreAAA. When I told the guy I was happy with my current insurance He continued to push. After telling him two more times that I wasn't interested I told him that I would be more interested in speaking about canceling my membership to AAA. He made it very clear that he didn't care whether or not I canceled my membership or not. There are so many telemarketing calls you never track down who it was that called. This one I did. Do you want calls like this?

I had an appointment at this location for 3:00pm 02/21/26. I get to the location and say I have an…read moreappointment for an oil change, which is currently running a promotion for a discounted oil change. The guy tells me he only had one appointment and it's not for me. I showed him the confirmation email and he proceeds to tell that I already had to be a member, which is not true. I asked him why doesn't the website or the coupon include this information he proceeded to say that I can become a member but that I would pay him $100.00 I told him that's not what offer said. Long story short I asked for his name and information for corporate. He told me that they do not have a corporate office. I went back to my car and called another location that immediately pulled my information up and scheduled another appointment. I asked if I already had to be a member and would I have to pay $100 I was told by an assistant manager that this was not true. I also found out that they do have a corporate office. I feel as though I was racially profiled at this location by the guy that claims to be the manager Kent! I would not suggest this location, especially to people of color. I will be following up with corporate because I refuse to be treated in such a horrible manner! Read the other reviews!!!

I have not used this place as a car repair location, not sure I ever will, but my first two visits…read morewere travel related. For major trip consultation they require an appointment and that make sense. Having an appointment will probably help. When I walked in the first thing you see is a Care Care Desk with couches nearby. A gentlemen walked in ahead of me and we waited for someone to come to the desk (about 5 minutes) There was a lady who I will call Karen for obvious reasons was sitting on one of the couches. Every time I go to a car service business and I see people sitting on couches, I assume they are waiting for their car to be done. When the guy behind the Car Car desk finished the guy in front of me, he went in the back again. After 10 minutes I was getting impatient, but staying calm when I noticed a lady sitting at one of the travel consultation tables in the back of the store. I suddenly thought, this must just be a desk for Car Care. Having been spending 10 minutes doing nothing, I started to walk back towards what I perceived was the travel section, the lady behind the desk jumped up and had a look that she was under attack! She practically screamed, "CAN I HELP YOU?" As I started to explain what I was there for I noticed she was with a customer, which I couldn't see from the front of the store. I apologized to that customer for interrupting. After a quick 5 second explanation of what I wanted, she said, again in a loud agitated tone, "WE ARE SHORT STAFFED. YOU HAVE TO BE PATIENT. Now I'm mad, I was nothing but patient and courteous. I'm tired of the short staffed statement as an excuse for bad or rude service. While it may have some truth, STOP MAKING EXCUSES and Just EXPLAIN! When I tried to explain that this was my first visit and I wasn't sure if there were separate lines for Car Care and Travel services, the guy behind the Care Care desk, who doesn't seem to like to spend time there, came out in a confrontational posture and tone saying, "WE ARE SHORT STAFFED, YOU NEED TO WAIT YOUR TURN." I replied to him that I had no intention to cut any lines, but I was confused as to what is expected and their are no signs. That is when Karen jumped off the couch and said, "YOU DID JUMP THE LINE" I was going to tell her I probably did, but I assumed by her casual pose, staring at her phone she was already serviced and waiting for her car. I didn't even get to finish my apology when she started into how rude I was and she was here first. I assure all readers I was nothing but polite, but they don't have any signs and while I am very patient, one thing that tests my patience is standing in line 20 minutes only to find out I was in the wrong line and then have to start over again in a new line. While I was there at my designated time to pick up my travel documents, I could see I would be waiting at least an hour so I decided to come back when they opened the next day. I also didn't want to deal with Karen. I checked their website to find out they opened at 8am on Saturday, so I came back at 8:30 am. As I walked up to the door I noticed the sign on the door said care care opens at 8am, but Travel business doesn't open till 9am. Good to know, wish they would update their website. When I did go back in Saturday there was one guy sitting on the couch right by the Care Care desk. There was a travel consultant in the back of the store sitting alone, so I walked up to her. I was non confrontational, calm, and softly spoke why I was here. Grumpy old man came out from behind the Car Care desk and stated, "You have to wait your turn, this man was here first." Again, when I mentioned that I wasn't sure if this was two separate lines, he cut me off and whined about being short staffed. I am aware of the world situation right now, but as I tried to state that it isn't clear where lines are here and if these are separate businesses or not, I got the same "We are short staffed" remark. Again, I was never anything but polite, so I started to look at the travel accessories area while the travel lady helped the customer "ahead of me". When it was my turn, she found my request and said the documents weren't ready and she would put them together. I was SILENTLY thinking, what was the point of an appointment if they aren't ready? I didn't say a word I just smiled and continued to shop while she went into the back. When she came out and handed me my travel documents, she politely, and with a smile said, " Will there be anything else" Trying to recognize that I didn't understand all their procedures, I said, " I found these items in your store, do I pay you, or pay at the Care Care desk she said, "I'm here all by myself, we are short staffed" TIRED OF HEARING IT, LISTEN AND ANSWER THE QUESTION ALEADY. I thought it was a good question and wanted to avoid any more confrontation. THEY NEED TO CLEAN UP THEIR PROCEDURES, but I probably won't be back here

Terrible customer service and dishonest employees. Only thing they excel at is taking your money…read morefor services they're unable to provide within the 6 months they promise to uphold. Seriously, go anywhere else other than this poorly run operation.

DO NOT USE THEM! They do not respond to issues. I've tried multiple times to receive the…read morecertificate required for in-car lessons from igottadrive.com (the company they use to deliver online training) with no luck. They will not schedule in-car lessons without it and we are almost out of time. My daughter's temporary license will expire soon. I will have to dispute the charge with my credit card company.

Very professional agency with a friendly staff. They treat you like you are a good friend. They…read morehave a couple companies that they work with, so you can get a good rate and you can choose a lot of coverage options. My home policy had a 2% wind deductible and they gave me a quote from Erie with the same deductible as the other coverages. That 2% would be over $5000 and my normal deductible is $1000. Also they had a better car replacement coverage on my car. If my car gets totalled, I get a car 2 years newer. They explained a lot of coverage that noone ever took the time to explain.

From the owner: As an Independent Agent located in Central Ohio, We offer Auto,Home,Life, and Business…read more Representing, Erie, Grange, Progressive, Titan and others

I could not get resolution from the AAA - Worthington office on an issue; so, I went to the AAA -…read moreWesterville office. The two individuals I spoke with at the AAA - Westerville office were very understanding, looked up an old receipt, printed it out, and even looked up the Customer Service phone number for Delsey Luggage. Kudos to the AAA - Westerville office for their customer service! I did not receive good customer service from the AAA - Worthington office and I've been a AAA member for 29 years!

Your check-out help was contrary and nearly rude to us because we did not have our large "credit"…read moretype AAA card in our wallet or purse. Both my wife and I cary our key-ring card along with other key-ring cards that we frequently utilize. I received a lecture on why I should carry the larger card and how AAA was losing money from customers that peel off their key ring card and give it to non-members. Nearly walked out to avoid tasing my voice but your cashier just kept on lecturing. Not a pleasant visit.

I have had the worst experience ever with Hilary Miskov at AAA travel in Worthington, Oh. Never…read morebook anything through her. 4 friends went to see her in July 2025 to fly first class to Switzerland in May of 2026. The trip cost each of us over $12,000 each with upgraded rooms on a river cruise. Our upcoming trip will have 2 of us flying in the morning and 2 in the afternoon even though this was a 4 person trip overseas all together. she finally booked our transportation from hotels to the ship and so on after 9 months of us calling and texting to get it straightened out. some of the hotel rooms were not even booked until recently. it's been a total nightmare and I hope that the 4 of us will eventually meet and share the same ship and hotel rooms once we get there. I have never flown overseas and had hoped the group could help me navigate through it but it looks like I'm doing that on my own now

The service is excellent. It is a great resource for anything travel. The value is okay. Has tons…read moreof things to select from for travel all over the world. Really good selection. The value is okay but what I like the most is you can come in and just sit down and go through travel information at your leisure. If you do want to talk to an agent it's best to make an appointment. The other good thing I like is that I can exchange money from anywhere in the world in one day. It's a little tricky to get to just follow the signs and you'll get to it