I hired All My Sons on February 14th to move me from my 2 bedroom apartment to a nearby storage…read moreunit, and my experience was beyond frustrating and unprofessional. When I booked, I was told the hourly rate would be $135 (discounted from $149), plus a 12% service charge, and that my starting total would be around $300 before they even began. I was very clear that I did NOT need any packing materials because I already had my own boxes, tape, and supplies. I was quoted $486 for two hours including the service charge and paid a $100 deposit. The movers were scheduled between 8:30-9:30 AM but called at 7:30 saying they were on the way. Once they arrived, my paid time started while I was made to go through paperwork that should have been handled beforehand. The two movers, Thomas and Xavier started at 8:50. At one point, Xavier literally stood there watching Thomas struggle with my bed frame, and when I asked him, "What are you doing?" he replied, "Looking." That alone speaks volumes about the lack of teamwork and professionalism. Around 9:20 AM, I received a call from a company rep asking, "How is it going?" At that point, nothing had actually been moved yet -- they were still wrapping my couch, which I never requested. I didn't make a big deal out of it because it had only been about 45 minutes into packing and I didn't want my dissatisfaction to impact how they handled my belongings, so I simply responded, "It's going." In my bedroom, nearly an hour was wasted trying to take apart my bed because they didn't bring a drill -- basic equipment for dismantling furniture. What makes it worse is that after spending all that time on it, the bed was still left sitting in my apartment, along with my dining table, gaming chair, several boxes, and other items. I now have to hire another company to finish a job that should have been completed. Luckily I packed my own kitchen up even though they offered a free kitchen pack! They would have never gotten to it at the rate/speed they moved . Without telling me, they left my apartment and went to the next stop while I was still packing. The stop was less than half a mile away , they were supposed to drop a bed off and reassemble it. Because of all the delays/lack of urgency , the bed was only dropped off, not set up. When we arrived at the storage unit, I was told my balance was $861, including $135 for materials I specifically declined. I didn't argue -- I simply reminded them that I had already said no to materials and was told I wouldn't be charged. They removed it, bringing the total to $756, which is still far beyond what I was originally quoted for incomplete work. Nearly $800 for incomplete work. No sense of urgency at all! I should've have had a camera rolling but I didn't think that would be necessary. What upset me the most was the lack of accountability. I didn't receive a single apology, thank you, or acknowledgment of the inconvenience. Instead, Thomas got on the phone with someone named Holly on speaker, saying he needed to be paid for all his time. She giggled and said, "I got you, you're good," as if my concerns didn't matter at all. This experience felt disorganized, slow, and misleading from beginning to end. I will never recommend this company. Oh and I decided to take a picture of Xavier after about the 3rd time I walked in and he was on the phone.. I'm not a hard person and I hate babysitting grown people but I guess should have told them to leave the phones in the car and move with urgency!

I believe someone needs to turn them over to the appropriate Attorney Generals office for 'Bait and…read moreSwitch" or something like that. We were quoted approximately $1,000 to move our three bedroom house approximately 20 minutes away from our current house. The interesting part is that we move from the exact two houses in reverse order approximately two years ago and the total cost was $700. The actual movers moved extremely slow and when they arrived at the house, they told me the bill was actually $2,000 and I had to pay before they would start unloading. I felt as though I had no choice and went ahead and paid so they would hold my belongings hostage. I will be calling our Attorney Generals office to report and see what their opinion is.

I rented a unit on February 15, 2017. I Paid up front AND set up automatic payment. I was ASSURED…read morethat I was ready to go. Told the staff I would be back with boxes. I was told I'm ready to go. I got back to storage at 5:40 pm. They close at 6. Unloaded SUV on cart, my code worked, but when I got to unit it has a company lock on it. I went back to front because I made this trip to get there BEFORE THEY CLOSE and the staff were gone. I walked around the interior shouting for help, because maybe they were locking up? NOPE! I waited 15 minutes looking for people, calling and NOTHING. UNIT NOT READY AND STAFF LEAVE BEFORE END OF BUSINESS. NONE OF THE PHONE NUMBERS ARE ANSWERED NOR IS THERE ANYWAY TO LEAVE A MESSAGE. I WAS LATE TO WORK. THIS IS DAY TWO AND STILL NO WAY TO GET MY BELONGINGS MOVED AND I'M ON A TIME LINE. If you are looking for a way to throw away money, look no further! This business will gladly take your money for a unit you have no ability to access. LOOK SOMEWHERE ELSE.

From the owner: Little Rock Geyer Springs offers Security Cameras, Climate or Non-Climate Controlled Options,…read moreFlexible Lease Terms with Online Bill Pay, Moving & Packing Supplies, and many other Advanced Features.

Just updating to say they offer auto-pay now so I don't have to call each month to pay my storage…read morerent! Still great service even when I do visit the office, and I never have to worry about the security of my things I have stored. Love the place!

After driving from Burleson TX, we need one thing: the trailer we reserved…read more It wasn't there. Luckily another store a few miles away had one. And they said they would call to confirm which they didn't so I called first, to which they said it would be there, which it wasn't. Too bad they have a monopoly on the industry.