My 2013 Ford Flex had water pump issues in April 2021 while we were out of town visiting family for…read moreSpring Break. My husband did some research, called around and we took the vehicle to Christian Brothers Westchase (Tampa, FL). Turns out the water pump, which is built into the engine in this vehicle, so the labor costs are astronomical. The Flex was sitting at 141,000 miles so my husband decided to ask Christian Brothers Westchase to handle the 150,000 mile maintenance. All the parts would not arrive in time so we left the vehicle in Tampa and drove home my mom's vehicle instead. My parents had plans to drive through Atlanta a couple weeks later and could trade out vehicles at that time. When the Flex returned back to Marietta it didn't sound the same to me, the primary driver. As a busy working wife and mom to three, although it sounded noisier the vehicle was running fine so I didn't make it a priority to get it checked out. After school released, we drove to Orlando in early June 2021 (less than two months later) and the Flex started driving funny. Next think I know we're stranded on Western Way (behind Animal Kingdom) with my three kids and parents at 8pm on a Sunday night. An Uber delivered my mom and kids to our resort while my dad and I waited for a tow. We paid extra to get the Flex to Christian Brothers Clermont since that was the company who most recently did previous work. I was told this time it was a failed fuel valve (evap purge valve). Again, I drove another vehicle back to Marietta. I spoke with someone and described the louder than previously normal engine noises so it could be addressed before pick up and was told it didn't sound like anything was wrong. I drove roundtrip from Marietta to Clermont and back all in one day to return the borrowed vehicle and pick up my Flex. It still sounded loud to me but again was back to driving fine otherwise. All this time, since before April, the check engine light on the Flex would come on and go off randomly. The shops would clear the code when it was in, and it would eventually go off...then come back on. Needing to get emissions checked on the Flex, about mid-summer, I drove by Christian Brothers Acworth and they ran the code. This time I was told it was a catalytic converter, this was surprising since one was replaced in 2018 and one in 2019. We took it to the shop that did the work in 2019 to get the catalytic converter replaced. This did not solve the check engine light problem. I reached back out to Christian Brothers Westchase wanting them to take a look at the Flex again, to see what was causing the noise and check engine light. I offered to drive back to Tampa since my kids were still on summer break. I was instructed to visit the closest Christian Brothers location to our home, which happens to be the Smyrna location. Christian Brothers Smyrna got off to a rocky start. Trying to schedule Flex drop off was complicated, my husband and I had to juggle our work schedules to live with one vehicle. The Flex was at the shop for three days, when we thought work was getting done, but then were told the technician got covid and had been out for the week. The second time the Flex was at the shop for three days, they insisted other work needed to be done. My husband approved the additional work but then we were not charged when that work did not fix our problems. Trying to schedule for the Flex to return to CBS, I had reached my wit's end while on a phone call with Stephen at CBS and he offered me a rental. The plan was for Christian Brothers Smyrna to re-do the entire timing chain job that was previously done by Christian Brothers Westchase in April, at no cost to us. The Flex stayed with Christian Brothers Smyrna for over two weeks. In the mix of the timing chain job, we were informed the second catalytic converter was bad. Over the months, we learned that the catalytic converters would fail over time if the timing chain was not on correctly...and I was also told a bad timing chain job would cause the fuel valve to fail (our June issue). CBS also replaced the catalytic converter at no additional labor cost to us. Since each Christian Brothers location in independently owned, the Smyrna location tried to work with Westchase to split parts and labor expenses (since the initial fault falls on the bad timing chain job done by Westchase) and continued to express disappointment in working with their sister store. The Flex problems caused much stress and headaches over the months, we're so happy to be done. Stephen and his team at Christian Brothers Smyrna definitely went above and beyond to right the problems for us. I cannot recall their names now, but the sweet woman who always answers the phones and another gentleman who works in the front office were always so kind and helpful even though I'm sure they wanted to run for the hills every time they saw me. We appreciate Christian Brothers Smyrna for the dedication they have to their clients.

Avoid unless your repair issues are superficial. I'm sure they would make a great oil change or…read moretire repair option. I appreciated the ease of scheduling an appointment and the idea of receiving updates by text message. I was also excited about the potential of the digital estimate to make the findings clear and help me make informed decisions. Unfortunately, the actual experience left me highly disappointed. I brought my 2007 Chevrolet Avalanche in because it was losing power, hesitating and periodically stalling. I understand it is an almost 20-year-old truck with nearly 300,000 miles. That made a thoughtful diagnosis and practical repair plan especially important to me. Instead, I received a $16,314.24 estimate without a clear explanation of which confirmed fault was causing the stalling. The estimate lists numerous replacement recommendations, but it does not provide the actual trouble codes, test measurements, or a clear connection between the findings and the problem I brought it in for. Purely visual inspection. For example, the estimate recommended $2,629 in catalytic-converter and oxygen-sensor work, including four oxygen sensors. It noted an installed oxygen-sensor fouler, but did not document backpressure readings or sensor-test results explaining why all those replacements were needed. Another $6,642 was recommended for a rear differential assembly, even though the notes described "potential" bearing failure, "possible" additional issues, and the need for further evaluation. Those recommendations deserved an explanation of what was confirmed and why full replacement was the appropriate solution. Then called to add additional brake diagnostic fees even though as stated on the receipt that was covered in original diagnostic. What disappointed me most was the lack of apparent effort to help me work through those decisions. There was no clear, staged plan explaining what needed immediate attention for safety, what would address the stalling, and what could wait. I also wanted a reasonable discussion of whether other major concerns made investing thousands in this truck impractical. I was not asking anyone to predict the future--just to help me make an informed decision. Getting even an explanation was difficult. The response was essentially, "There's a lot here--when are you coming to pick it up?" When I pressed for details, the person I spoke with seemed surprised and said they would call back. After another day passed, I had to follow up again. I spent approximately $400 on a diagnostics that ended up being a very expensive visual experience real testing or no test drive was performed to investigate my driving complaint. If safety concerns prevented that, I deserved an explanation of why and what alternative testing was done. I was also asked to authorize a separate brake diagnostic even though brake-component failures were already listed in the initial diagnostic notes, without a clear explanation of the additional testing. The scheduling and digital tools offered a promising start, but they were not matched by the communication, care, or problem-solving I expected. I left feeling that the shop was more interested in having me collect my truck than helping me find a sensible path forward. An older vehicle still deserves a careful diagnosis--and its owner deserves clear answers.

We've been going to FastLane since 2018 (or maybe earlier) for our car repairs. They're fantastic!…read moreThey're good at explaining what's going on in the car, the work is done quickly & well, and they're honest about what to prioritize when you have older vehicles. We've started going to the Hiram location because the driving route is a bit simpler, but I highly recommend the Smyrna / south Marietta location, too. I haven't visited the Woodstock location, but I'd expect the same quality.

This has been my mechanic for years now. The entire time I've had my RX350. They're former…read moredealership employees who now work for this great shop. Compare their prices to the dealership and other auto repair shops - you'll get a better deal. They've upgraded to diagnostic software that allows you to agree or decline recommended services. They also drop photos of what they see so it stays in the history of your account. There's no awkward upsell and no pressure to sell more things like other shops. If you drive an import, check them out. They do everything except tires.

Recently had "routine maintenance" that my Dealership suggests that I do. I am tired of paying…read moresuch high costs for routine service. I tried East Point AAMCO and Nick and his staff treated me like family. Nick also showed me a his cost breakdown versus Dealership and I was blown away! Aamco saved me $$$ and I received stellar treatment! I have read mixed reviews about this location taking too long to follow up or a customer's car has been sitting too long. It happens everywhere. sometimes when we are experiencing a time crunch, we expect businesses to bump us up. That is not reality. Since the pandemic, autoparts have been difficult to obtain. There is a price to pay for convenience. There are no guarantees that a Dealership or other Service establishments can provide efficient turnaround 5-days a week! Give East Point AAMCO a chance!

I must say that I had a great experience with AAMCO, Rick the technician was very forthcoming with…read moreme and let me know what was going on. Nick also was extremely helpful as well. I will go back to them again

Excellent service on my Toyota Avalon in October. Replaced brake pads and rotors…read more I paid for a brake service ( new pads and rotors) at Sandy Springs Toyota ( HENDDRICKS) done 18 months ago. Car was driven a total of 1500 miles since then , and another brake service, due to metal on metal , was needed. I don't believe the brakes were repaired the first time. I did pay for it though. But, it is possible??!! I saw the worn pads myself this time.

T3 is my go to mechanic for anything and everything Toyota. I feel they are trustworthy and…read morereasonably priced.

This company is the best. They care about their customers and take very good care of your car. I…read morehave used them from everything from a squeaking brakes to front end axel replacements and they have never disappointed.

The worst mechanic shop in Smyrna/Cumberland Area. I highly do not recommend. The receptionist is…read moreslow and deceitful about Diagnostic Fee. The manager is racist, rude and ridiculous. If you want to be lied too, swindled out of money, talk to a racist manager or Jason the incompetent receptionist please visit here. You'll regret it. Now if you want to deal with a reputable company, professionalism, compassion and people who enjoy their job, VISIT MIDAS off of Holcomb Bridge Road. They are pleasant. They asked me why did I take it to Cobb Galleria Automotive, because they are not good. Again Visit Midas people:)

I really wanted to give a positive review because the brake pad replacement itself went smoothly,…read morebut unfortunately the experience took a turn afterward. When I went outside after the service, I immediately noticed a lug nut was missing. After looking closer, I saw that the wheel stud itself was broken - which I know for a fact was not damaged prior to the repair. When I contacted the mechanic about it, he did not deny breaking it and asked me to go purchase a new stud and lug nut, which I did right away. He said he would return to install it, but after that point communication became very unreliable. I texted several times with no response. When he finally replied "yes" to confirm he would complete the repair, he still never followed through. Since then, my messages have gone unanswered. On top of that, he told me the broken stud was "no big deal" and that he knows someone who drives around with multiple broken studs - which was extremely concerning to hear from someone responsible for vehicle safety. I don't feel comfortable driving with a broken wheel stud, and the situation has been left unresolved. I wish this could have been a positive review, but based on the lack of accountability, poor communication, and safety concerns, it cannot be.

Kevion arrived a few minutes ahead of time, was friendly and professional. He got my drained…read morebattery charged up and offered follow up at no extra charge.

Auto repair shops have a tough time, because more than likely their customers are having a bad day…read more My family has been coming here for years through 5 different cars (old cars, new cars, Volvo, Mazda, Lexus)--even the cars that could have been serviced through a dealership. They are always very nice and professional, and we trust their work--which is so important when it comes to the folks that are fixing your vehicles. Their GM Chris goes above and beyond, and has gone out of his way to find and pick up parts for us, or give someone a lift after dropping their car in the shop. They're honest about the work that needs to be done, and there have never been any surprises. They just expanded into the unit next to them and are finishing up some renovations for the office and reception area--just a testament that these guys are both doing good business and reinvesting that money back in the business.

Been here twice and they have sent me home, Instead of…read morecharging for not needed repairs. Great honest folks here, knowledgeable and caring.

Patrick is awesome!!! Patrick and his team showed me that people still have compassion! My engine…read moreis failing and instead of doing the work that I was recommended to get done by someone else, they were honest and did not complete the repair as they knew it would not fix the problem! I am grateful for them!

Don't waste your gas to drive here. I had lost my car keys and called Cooper Lake to see if they…read morewere able to make a new set of keys for my 2007 Mazda Miata. "Sure...no problem". AAA towed my car the next morning (Wednesday). Exactly one week later, Christopher called to inform me they can't figure out how to make the keys. WTH?? A week??? After researching car locksmiths, found Mandy Miller with THE LOCKSMITH CO 404-574-8556 and she was out the next day, had the key fob and two keys programmed that afternoon. 3 hours....vs a week. BUT.....gets better. The Star Award goes to the mechanic that left my window down during the wettest week of the year. Found 2" of water on my floorboard. Can you say LIVID!! Found none of Patrick's compassion when that happened. I have taken excellent care of this car for the last 19 years and hope for their sake problems don't occur down the road due to this neglect. Not only can these people NOT think out of the box, they could care less about the safety of your car when it's on their lot. I wouldn't recommend these people to fix a bicycle. DON'T WASTE YOUR TIME OR MONEY!

Honest, reliable, knowledgeable. I've been bringing all my cars here for eight years.read more

Really really great shop. Super nice knowledgeable guys you can totally trust. I thought I might…read morehave to give up on my car but they were totally able to bring it back on track and save it from an unnecessary death! Haha! Great place at the corner of S. Cobb and Cooper Lake Rd. I'd give em 20 stars if I could!