Lindsey White at Theresa Miley State farm is so AWESONE , she is a complete and utter pleasure to…read morework with!!! She will do her absolute best for any customer!! Ms. Miley you have a Treasure working for you!!! Thank you Lindsey you are a ROCK STAR!!! Best Customer Service EVER!!!! Debbie Roomsburg- Happy State Farm ##LINDSEYWHITE customer!!!!

Very helpful and friendly staff! Answered all my questions and helped me understand my coverage.read more

I LOVE the agent and specialists that work in this office!!! They are compassionate towards the…read moreconcerns of their customers.

Would give zero stars if possible. Had an accident 11/24/21 (day before Thanksgiving), sent car to…read morerepair shop on 11/29. The claims team lied to me and said they were sending an adjuster in person to look at my car and it couldn't be any earlier than 12/8. Called repair shop on 12/9 and was told that no one came, it was just an email request. My agent, Gregory Nicholas, told me it was reasonable and acceptable for it to take 10 days for an email. He also assured me he would handle it from there and that I wouldn't have to make any more phone calls. 12/16 the repair shop calls me and tells me there is additional damage and they'll need to submit another estimate. My agent says he'll sort it out. 12/22 the claims team gets the supplemental estimate. My agent tells me he'll be on vacation until January and his office manager will handle things while he's gone. 12/23 the claims team schedules an in-person adjuster to look at my car on 12/30. 12/27 rental coverage runs out on my rental car. My car is still undrivable and at the repair shop, so I call Enterprise. They tell me they can switch me to a cheaper rental and that there's a State Farm code that will let me pay their negotiated rate instead of the regular rate ($68/day for an economy car). My agent says he doesn't know about the Enterprise code and gives no assistance making sure I have a car. 12/30 an adjuster goes to the repair shop and looks at my car, but doesn't tell the mechanics whether the car is reparable or not. 1/3 I call my agent's office to find out what decision has been made about my car. I leave a message asking for a call back. Later that afternoon, I call again and get a message that the phone is disconnected. 1/4 I call the claims line and ask about the adjuster. They tell me that they went out there, but they have some more tests to run, so I should call back in 3-5 days. 1/5 I have a meeting with my agent to discuss the service. He says he's done as much as he can do and he's sorry I feel this has been unsatisfactory. He also tells me that I need to call the repair shop and give them permission to do a diagnostic. I ask why the claims line told me something different and he doesn't know. Later that night I get an email from the claims team confirming that I have to call the repair shop and what they told me over the phone on 1/4 was a lie. This is apparently "acceptable" service according to Gregory Nicholas.

I interact with insurance agencies and employees on a daily basis. Today I called Theodore &…read moreAssociates to inquire about a client's ID cards because they are purchasing a new Mercedes Benz and needed to verify coverage. The receptionist who answered the phone was polite, well-spoken and efficient. She transferred me to Suzanne Jones who first caught me off guard by answering then by her willingness to assist me. It was refreshing to not be passed off from one person to the next and actually accomplish what needed to be done with 1 phone call and 1 email. I would recommend based on this one single interaction I had with them. Todd Thayer

I've been working with these folks for several years now. They are always quick to respond, helpful…read moreand friendly. Having an independent agent is nice, as you are more likely to get a better deal.

Very bad customer service, they do not return calls, they don't manage their policies very well.read more

I am extremely upset by the way I was treated in this office today. Young girl named Leah, thought…read moreit might be fun to try and shame me in their public office today. When I told her she was rude she aggressively said "I don't care, get out". I was so taken aback by her comments I asked to make a complaint which of course means it's all her because she's the only one there. So here's my why of letting of everyone know if you are having issues with insurance DON'T GO HERE BECAUSE THEY WILL ONLY MAKE FUN OF YOU!!

Everyone is so polite and helpful! The owner is so kind and was happy to answer all of my many…read morequestions! Highly recommended this firm!

Terrible company. They extended our taxes out a yr, they never return calls. Now on April 10th they…read moretell us they can't do our taxes, do not trust this company. Owner has a problem with women.

It's really great to have an insurance agent that truly cares about you. That you are not just a…read morepolicy holder but an actual person with real life situations. Mr. Larosa has been more than just an agent but an actual friend in times of distress Prov 17:17. Thank you so much.

I never really had any issues with this location other than it's 20 minutes from my house lol. The…read morelocation is cozy and welcoming when you walk in. They have a little waiting area and even a little table for little kids. I went there to get some information about some insurance and Dustin was very helpful in explaining some policies, calculating numbers and figuring out the best solution for my situation. He wrote everything down and showed me on his computer the different rates and values. I've been with State Farm for years now and they've always care about my needs even if they are on the pricey side.

Let's just start with this is the worst insurance company I have ever dealt with.. first of all…read morethey will try to upsell you with their life insurance pretending they want to meet you as a customer.. I've never had so many bills sent to me in my life.. it seems like they send you bills around the clock to try to scam you to pay way before your time for example I'm getting bills quarterly when I pay twice a year but I still get thousands of bills.. my credit score is over 800 I pay my bills.. I'm switching as soon as possible I would never recommend this company to anyone and this is probably State Farm across the country just a terrible racket.

Paula has been amazing at helping getting my insurance straight and make sure we have the coverage…read morewe need. Very professional.