Is it possible to give this place zero stars? Look at the reviews and don't ever go to this place…read more The women in there not only do not speak english well enough to deal with non-spanish speaking customers, they are absolutely rude and condenscending. I was in there yesterday to cash a check and was made to feel like I was trying to steal my own money. Then the "manager" who was "trying to help me" tried to juice me 20% for a fee. All to then try and "verify" the check, misunderstand the people at my 401k company, and then try to tell me that I was REQUIRED to deposit my check in to my bank account directly (which I do not have, which is why I was using a check cashing place to begin with). This was incorrect information and had I not checked again myself w/ a person at the company, I would have been in a situation. Not only this, but they wanted to "look through my phone, so they could look at my banking app" again, I explained I do not have a bank account with a conventional bank. There is mitigating risk and then there is downright shady business. This place is a real crap place and they could care less about "helping you". Terrible customer service and honestly discriminatory. I have already put in a report to the BBB. I'm sure it will make no difference, because desperate people who can't get anywhere else are stuck using shi**hole&&s like this where rudeness is tolerated.

Worse customer service, policy for cashing checks is horrible. I had a check, gave her the slip,…read morewith the stub attached. She took a picture of the check, called her supervisor, asked for the envelope, I provided the envelope. Once again took pictures. Gave her my ID and passport. She said everything was fine. Then she looks on the back (I signed the check in the car) she says "our new policy, we don't cash checks that are not signed in front of us" I never heard of anything like that. So yeah, that is what I had to deal with. They were also very rude.

Great customer service. Nice folk without the attitudes. I was expecting the worst, given the…read moreprevious reviews. I didn't get the crappy service others report. Seamless experience as far as I'm concerned. They cashed my OOS check without question. I was in and out in a flash. I am from LA and my bank (a local credit union) is not in these parts of the country, so I was screwed. I went to open another bank account, but I needed the money now and not in 7 days when the check cleared my new checking account. What a relief I found this place! And, they're open late (Til midnight). This place is clutch.

Always a long line!! Why especially on the 1st & 3rd there is only 1-2 windows open!! Every other…read moreday that I've been there 3-4 windows open!! Doesn't make any sense!

Great place, Nice people fast service ! Easy parking, Why go anywhere else ? Plus the rates are…read morefair and square.

Simply put, this site says that City Check Cashing does pay-day loans and they don't. I called and…read moreasked them myself. It's a lie.

Not bad Not bad for…read morea place to get Western Union. Clean and well lit. They opened right on time. Feels safe. There's street parking which can be challenging later on the day if you drive but buses run nearby. Friendly staff and fast.

Absolutely the worst service. One teller working with long lines. Play the language card when you…read moreask a question, they act like they don't understand. Rates change constantly with no explanation even though you've cashed the exact type of check from the same company/person many times. Floors are littered with trash. Who ever owns/manages this location needs to tidy up the entire operation. Taking advantage of a poor customer base is disgusting. Hire more help who can speak proper English.

I needed a money order and came here since 7*11 across the street didn't do money orders. I waited…read morein a line that took about 30 minutes to get to the front. At the front I asked the cashier that I needed a money order. He asked for my phone number, okay. And then my date of birth and address. For a money order? He said that management requires it for all money orders. Horrible. What are you doing with my information? Save yourself the time and go to the post office down the street.

Love this place! Always try their best to help me, take their time explaining me everything i ask…read morefor! And take well care of me

To Whom it May Concern! I would like to commend the…read moreexcellent work provided by Alex Perez, Branch Manager I, Adiene Oses Relationship Banker III, at USALLIANCE Medford MA. Their attention to all our needs and personal interest in us were more than one could wish for. Adi truly knows what she is doing. She has been very polite, personal, and pretty intuitive about how to handle customers. She is very patient and really easy to get along with. She's so smart and kind. Alex's positive and enthusiastic attitude, his knowledge and professionalism, his genuine friendliness, patience and attentiveness really helped us. We can't recall if we've ever met somebody who is willing to work so hard. We will definitely recommend USALLIANCE to our friends looking for help with the Bank. Thank you all for the great experience! Sincerely, Vera & Boris Tsirelson.

this bank.gives you more than anyone could ask for! they…read morehelped me through an "on line scam". they protected me through all the b.s. *** most importantly** they nevef judged,hurt my credit score, never ever looked down upon me.. they "literally care" i have never been treated so kindly,so supportive,and with the level of respect "we all dream.of" i 100% mean this with all my heart! they dont have commercials, (so no marketing cost) they are real! i promise you

Horrible place to go to if you are a wheelchair user someone should report them to the ada for non…read moreaccessability

Worst place ever lady wouldn't change my check because she didn't see me sign it in front of her…read moredumbest shit ever

My Rockland Trust debit card information was stolen and used by someone in another state to make a…read morepurchase of nearly $1,000.00 I was sent a text message from Rockland Trust on that day asking me if I made this purchase, to which I replied "NO", and the card was subsequently frozen and my account was given a provisional credit for that $1,000.00 fraudulent purchase. Fast forward 3 months later, and the provisional credit I had been given was then RESCINDED by Rockland Trust, and I was told they had been given "proof" by the merchant where the fraudulent transaction occurred that it was not fraudulent, despite the fact that the bank itself CONTACTED me that day when the purchase was made as they suspected it to be fraudulent. Now Rockland Trust is telling me there is "nothing more we can do", despite having already being able to provide me a credit for the fraudulent purchase that they TOLD me about the moment it happened. I will very likely be taking my business elsewhere entirely and never banking here again because of this complete failure, on Rockland Trust's part, to protect me and my financial security despite every indication and piece of evidence they had to do so.

Have been with this bank a while as i was with Easst Boston Savings Bank for many years as well…read more Recently I had a bunch of issues: 1. I ordered 3 cheks for 3 accounts. Instead of sending to my address, they sent the checks to the addresses on each property as they are in trusts. I never got the checks so we had to cancel all three accounts. The manager told me to cancel, but he neglected to tell me once I close an account, I will not have access to any information. It seems foolish to me that this should be the case. As a result, I had a difficult time doing my taxes with no access. They printed out statements which did not include checks. So we wasted more time going back to get copies of cashe checks. What a mess and waste of time!!! 2. I was looking for a retirement account which was on record. When I asked them about it, they said I had closed it with a couple of thousand dollrs in there. When I produced a copy of account opening form and an additional check, they said that was closed too. Hmmm, still waiting to hear from them. It was not at this branch. I don't want to metnion the particular branch.