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All-Better Bookkeeping

5.0 (1 review)
Closed 9:00 am - 5:00 pm

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10 years ago

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Rowell Payroll - DaWayne Rowell

Rowell Payroll

(4 reviews)

We worked with this payroll company for years, but our recent experiences have been extremely…read moredisappointing. I emailed to find out why we hadn't received our W-2s. Their office had reached out previously to verify the mailing address, and I offered to forward that email because we didn't receive the W-2s until well into February. I then received a call back from an employee who described my email as "very cute." When I asked what was cute about it, she responded in a condescending tone, saying, "Had you looked for yourself, you would have seen you could print them yourself from the portal." Today, I received another call from the same employee. As I answered, she was speaking in the background to someone else about our account. During the call, she repeatedly cut me off, would not let me speak, and was rude, condescending, argumentative, and extremely unprofessional. She even stated she would remove me from the account, despite having no authority to do so. Based on this treatment, I cannot in good conscience recommend this company to anyone.

We are in the process of switching to Rowell Payroll from a large payroll processing company. We…read morehave had nothing but issues with the prior company but we were hesitant to change because we thought it would be a difficult and arduous process. The last mistake they made was so big and really showed us that they had employees that did not know or understand payroll. We reached out to Rowell and upon the first phone call with Jacob, we felt such confidence in this company and felt that they truly cared for their customers. The process to switch has been so smooth and easy. Jacob and Emily have been fantastic - so helpful, professional and kind. We feel 100% confident that they will be able to help us with any issues and we would highly recommend this company.

Becker Bookkeeping

Becker Bookkeeping

(5 reviews)

This is the first time I've ever hired anyone to do my taxes and Becker dropped the ball numerous…read moretimes. When I made the appointment, no one told me what to bring or that I need a security code to get into the building. I arrived with my documents and had to call them to get into the building. We met with an accountant who told me I didn't bring a copy of last year's taxes. No worries. I'll just log into H&R Block and retrieve them. Nope. She didn't know the wifi password to allow me to log on from my phone. So I told her she can just go to the site from her computer and I'll give her the log in and password. She was not willing to do that and just threw up her hands and say she can't even get started. So I went home and immediately sent the documents so she had them within 30 min of me leaving. I expected her to call with questions on where she could get me some credits or deductions but she didn't. I got a call that they were ready. She got the same results as I did with H&R Block. But it cost me $425. Which is fine but she didn't impart a lot of knowledge on how I could avoid owing. I signed the documents and sent them back, asking for confirmation that they had been sent to IRS since we were very close to the deadline. I also noted that she had the old address on the documents and I had moved in 2022. I figured she would correct it before sending it to the IRS. I emailed 3x asking for confirmation that the filing was complete. I never got a response. I finally called in on the deadline and at least got a verbal confirmation that they were sent. I am very fortunate that my state refund found its way to me since Becker had not corrected my address and the state still had the old one. Very disappointing. I'll just do my own taxes from here on out.

After speaking with several bookkeeping and tax companies, I finally came into contact with Candy…read moreat Becker Bookkeeping in February of this year. I was thrilled with our conversation and her understanding of our back log of bookkeeping and taxes that needed to be done. We made an appt. For me to bring in our latest completed taxes to help her see our arrangement and to file an extension for this year (2023), as we knew our project needs were too big and wouldn't even get started until after the current tax season. Our first appt I was very excited about but had to reschedule because my dad was dying of Stage 4 lung cancer and was being unexpectedly moving to in home hospice that day with myself caretaking. Nightmare. (My dad then died abruptly first week of March. No sob story just an important detail to this review) I explained this to the person that answered the phone when I first needed to reschedule that very first appt and she was very nice about it and said they would call me back to reschedule as she couldn't make the appt herself. I never heard back. I've called repeatedly over the past following weeks to set up a new appt but can never get a call back. Finally, today I got passed around and was told that Candy wanted to have this gentleman tell me that because I've missed 2 appts they can no longer offer their services with zero communication or discussion about what may or may not have accidentally happened in communication over the dying phase of my father. I knew nothing of a second appt PLUS I had responsibly called to reschedule the one and only appt I ever had. PLUS they knew of the situation with my father dying under my care. I'm finally able to get back to my "regular life" this week and the day to day today office work of family and was deeply disappointed in the manner that Becker Bookkeeping and Candy handled this situation. My husband and I both own our own businesses with 5 stars on Yelp and highly respect any appts we have with others.

All-Better Bookkeeping - bookkeepers - Updated May 2026

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