I went to Oneline Clinic and Dr. Gilberto Sánchez expecting professionalism and subtle, natural…read moreresults. What I received instead was a botched filler job, visible facial distortion, gaslighting, and the worst patient experience I've ever had.
I originally requested something very simple: a small amount of filler, light Botox, and collagen support. But Dr. Sánchez aggressively pushed for unnecessary volume in areas I explicitly said I didn't want touched -- specifically my cheeks and jawline. Against my wishes, he injected HarmoniCa, which added excessive volume and distortion. My cheeks looked overinflated, my jawline widened unnaturally, and the result was completely unbalanced.
When I voiced concern, he brushed it off and called me "too picky."
It didn't stop there. I returned to point out the obvious asymmetry in my face -- including a crooked, uneven lip line caused by poorly placed filler. Dr. Sánchez initially acknowledged the swelling and distortion, only to later walk it back. He had me undergo cavitation therapy, which I later learned is not recommended after HarmoniCa injections.
Trying to correct the issue, I suggested temple filler, which did help lift my face -- but one side was lumpy and uneven. Instead of correcting it, he told me I'd need to pay for a new syringe.
He had already used so much filler in areas I never requested that:
* My eyelid drooped (which had never happened before)
* My lower face sagged, creating jowl-like fullness
* My lip line lifted unevenly, after filler was added near my nose without consent
I paid for every treatment out of pocket -- spending approximately $3,000 USD at this clinic -- and still, they tried to charge me again to fix his own mistakes.
Then came the follow-up:
Two weeks after the procedure, I contacted the clinic to ask if the swelling was normal. Since Dr. Sánchez was traveling, his team suggested I see another doctor. I agreed.
Shortly after, I received a message warning me that if I saw the other doctor, I would no longer be helped. Dr. Sánchez was apparently offended that I followed his own staff's recommendation.
I escalated it to the clinic manager, who told me to go ahead and dissolve the filler -- and assured me they would handle it.
Fast forward to June 20, 2025 -- I returned to complete the dissolving process. Instead of honoring their word, they tried to charge me again -- to fix the very complication they admitted, in writing, was caused by the doctor.
When I questioned the charge, I was met with cold indifference.
Let me be very clear:
This is a provider who injected filler where I didn't consent, delivered visibly distorted results, gaslit and insulted me (calling me a "red flag"), and is now trying to profit off fixing the damage he caused.
I'm now left dealing with the physical impact, emotional toll, and financial cost of trying to undo the harm done.
Bottom line:
If you value your face, your peace of mind, or basic human decency -- stay far away from Oneline Clinic and Dr. Gilberto Sánchez.
What I experienced was not just bad service -- it was exploitation.
