Great service. I was helped right away. I brought in a dead battery and needed a new one. Javier…read morecame over and knew exactly what i needed. He gave me all the info on warranties and whats the best for my car. After giving me an overview of the different batteries, he checked me out and even offerred me a car freshener. The battery was way cheaper than auto zone, almost by 100 bucks. The warranty was also for 6 years. Javier was polite and courteous the entire transaction and treated me like a valued customer. Will definitely be coming back here in the future for any car parts.

My Subaru's car battery kept dying on me and I decided to visit this NAPA location after seeing…read morethey carried the Odyssey battery I wanted. Tony was at the register and went above and beyond, asking me a questions to make sure the battery was compatible with my car. He even tested my old battery (for free) to help troubleshoot my issues, then offered advice if I run into the same issue with the new Odyssey battery. I was blown away because I've never gotten this type of customer service at AutoZone or O'Reilley's. I think I've found my new go-to auto parts shop!

This is a preferred auto shop being that it's close to home and one of the 2-3 locations in…read moreMilpitas. Knowing what I need when coming in helps speed up the process. Customers are usually in and out of this place. Came for a visit on 11/11/25, on what seemed to be a busy afternoon and apparent staffing shortage. No biggie. Entire interaction took about 20 mins. I went straight to the aisle, not knowing what I was looking for. So I approached the counter and told them what I needed, but needed recommendations for something that wasn't necessarily the cheapest, but a replacement of inexpensive wiper blades. Omar looked everything up in his computer and found options. Shout out to Omar who originally delegated the assistance to his colleagues since he was busy at the front cashier, but ultimately was the one who helped me changed my wiper blades and was extremely friendly about it. Said I was gonna learn how to change my wiper blades last year, but I'm obviously back tonight since I never remember instructions. But Omar assured me not to worry "as that's what they were there for". That's the ultimate customer service you can always be guaranteed at this store. Only the best customer service at O'Reilly Auto Parts in Milpitas, off Abbott. Staff is always professional and efficient.

I needed a new (small) battery for my Prius, and I was able to get one without trouble at this…read moreO'Reilly, which is conveniently along my route home from work. The employee helping me was easily able to look up the right battery type based on the make and model and even offered to help me carry it to my car, as it was a bit heavy. While I didn't take him up on it, I appreciate the thought and that he held the door for me on my way out. When returning the old battery, the employees in the store at that time were a little less attentive (maybe there's more stuff for them to do in the daytime, so they were probably busy), but still polite. Hopefully I won't be needing a new battery anytime soon, especially since it's kind of a pain to replace on a Prius, but this is a convenient and satisfactory place for my future car related needs.

Don't shop here. Please be warned they do not honor their return policy. Period…read more The hispanic guy at the register refuses to refund my brakes claiming that the color of the brakes looked slightly different from the original, which is outrageous and complete BS. They were exactly how I bought them. I had not layed one finger on them. This guy was full of it. It didn't take very long to see I was dealing with a dishonest person who was lying to me, and to himself. If you're shopping car parts, do yourself a big favor and avoid this place. You deserve better.

I had a burned out brake light. Stopped in not long before closing and got great service! Not only…read moredid I not get upsold, (in fact I had to ask to be upsold to a brighter bulb for a few dollars more), but their prices are discounted from list. They mostly distribute to other places so the retail is not their main business, yet the sales person who helped me was far better than retail salespeople. Not only that, after I bought it he offered to help me install it! I said I would try it out myself but he then helped me check it out and through his exhaustive testing we found out my right turn signal was also burned out! So he helped me buy that and install it, and test it again. All within the 15 minutes they were about to close. Most salespeople would be trying like hell to avoid you and go home. So big props to the store for well priced items, and stellar job for my salesperson.

Ordered my alternator for my 2002 F150 Ford, 5.4L engine, on- line…read more I wanted a rebuilt, OEM Motorcraft alternator, and no garbage from China. I couldn't get an OEM rebuilt alternator from Ford. No longer carried for a 2002 F150. Autozone delivered in 2 days to my door step. Great service at a great price.

If I could give this place zero stars I would, worst customer service here nothing but a bunch of…read moreincompetent workers here that don't know what the hell they're doing. What happened to actual good workers that used to run this place. Avoid this location at all cost!!

Came in last minute after texting Jesse to mount and stretch some tires. Super quick turnaround and…read morehandled the wheels with care. Great service all around, hit up Jesse for your wheel needs, would recommend!

Jesse helped me through the entire process of installing my coilovers, caliper covers, spacers, and…read morecamber arms. He was very knowledgeable and walked me through each step, assuring me that everything would be done perfectly and in a timely manner. He also accommodated my busy schedule by coming into the shop earlier for the installation. His commitment to and care for his customers truly make it worth it. I would definitely come back if I need any other installations!

I needed new windshield wipers and the young man looked up my car and then put the wipers on for…read moreme. Very thankful!

I went in needing a few things for my home and vehicle and was lucky enough to have James help me…read moreout. Hes a sharp young man who knows his way around.

I found this place from Facebook marketplace. John helped me put a new engine on my 2017 Subaru…read moreOutback . I went to a different mechanic before I went to this place they quoted me 5-6k to replace the engine . But talked to John and he gave me a used engine with 50k miles for 1500$ which was a great deal and labor only cost me 1k so total 2500$ to replace the whole engine . The car is runner better than before . I definitely recommend this shop without a doubt. And they have 90 days warranty so that gave me a piece of mind knowing they got my back if something go wrong

From the owner: Low Mileage Engines and Transmissions Imported Directly From…read moreJapan

I called in to get last minute tire chains for a Lake Tahoe trip that I was taking the same day…read more There was a severe storm advisory so I knew chains were going to be required. The staff member who answered my call said they had chains available and when I came to the store, he had everything pulled up for me on the computer and went over my options. I was already in a rush so it was nice that transaction went so quickly and I was super grateful for the staff member helping me out (I think his name was Michael but I honestly don't remember). I'll definitely come back for future car needs.

This location has the poorest customer service if the employees are not treating you unfairly it's…read moreyou wait for custoner service when they are ready. A big bell rings when you walk in as well. hopefully the management will take a second look at what these employees are up to and get the customer service on track

I had my car's lights converted to HID's many years ago, back when they still had that old, tiny…read morestore. They've been true to their word about the warranty being life time. They never give me problems replacing burnt out bulbs. Even after i moved out of California, I came back when i was on a visit trying to make a replacement and they still honored it even though I didn't have the car with me. I think Alan is the owner and he was the last one to help me. Thank you! -the guy with the white corolla :)

10 plus years later my light bulb went out. I called and this business continues to amaze me with…read morethe communication and service that they provide. I want you think the owner and the gentleman that helped me made me feel welcomed and their professionalism. They also honored their Groupon that I bought years ago. I'm thankful that my brother was able to buy me the Groupon for this and I would drive an hour to get here for them to help me. Now I feel safe being on the road in the evening when I get off of work and not have any concerns of getting pulled over by anyone.

For Brian Santos -- I hope you become even more successful. Thank you…read more Honesty. Integrity. Skill. This message is for anyone who values character, peace of mind, and happiness. I'm not very knowledgeable about cars, so finding someone both honest and skillful matters to me. Speed Element was recommended by my friend Ronan, who said this is where "car guys" go. I'm not a car guy--but Ronan is. He drives a Nissan GT-R with full carbon fiber throughout. I don't fully understand what that entails, but I trust his judgment. If he trusts Speed Element, that carries weight. Brian handled all communication and coordination, and from my first message on Yelp, everything was clear and transparent. He broke down pricing and parts in a way that was easy to understand, answered my questions patiently, and never made me feel rushed or pressured. Before I even came into the shop, Brian was already helping me over text when my car had trouble starting. Instead of pushing a sale, he suggested trying a battery tender first. That said a lot. By profession, I'm a doctor in rehabilitation and sports medicine. Most people don't fully understand what's happening in their own bodies, which is why transparency and patience are essential when working with patients. I shared this with Brian, and he said he approaches his work the same way. That philosophy resonated with me. The team in the back handled the work--wheel balancing, an oil change, and a battery replacement--and Brian coordinated everything smoothly, even applying a discount. I had a vibration between 50-70 mph, and Brian took a test drive with me to confirm it was resolved before I paid. The garage is open, so you can see the work being done throughout the process. Another small but telling detail: Brian offered to secure my belongings from the car in a safe location. It reinforced that professionalism isn't only about technical skill--it's about consideration. It also helped that we're both Filipino-American, which made communication easier and the interaction more natural, though the quality of service stood on its own regardless. No hidden fees. No surprises. Full transparency. If these values matter to you, go see Brian at Speed Element.

If you own an evo and are in the Bay Area/ central coast this place is the go to shop. All the…read moreother mechanics I've gone to have no clue what they are doing. I feel safe coming here and they do great work on my car.