I will preface by saying we were quite particular about the music and did have song requests however had laid it out very clearly via email communication and their portal system. Further, DJ services were part of our venue and therefore didn't have a choice in the matter. Fortunately, this was the only vendor we were disappointed with for our wedding.
PROS: Leading up to the wedding they were responsive and friendly with communications. Website portal easy to navigate. Correct entrance song, father-daughter, mother-son and first dance song with fade out were played, bang on. The microphone sound during speeches was good.
CONS: 1) First dances - The first dance and father-daughter dances were off to an awkward to start. The songs were started very early, for the father daughter we had to distribute bubbles to the tables and they started the song despite us showing no indication that we were ready (back was faced away from them). For the first dance we had a long walk to the get to dancing area and the song started as we left our seat. Which wouldn't have minded however we had particular choreography. In both instances they had to stop and restart the song which wasn't ideal.
2) Dinner playlist - Playlist was exactly an hour and all we had allotted for in terms of the timeline. We noticed early into dinner that there were a few songs, not included in the playlist, that were being played. My husband went to discuss this with the DJ's asking to kindly play the dinner playlist. Thereafter, a song that was already played was repeated. The company in response to this indicates that my husband requested it be replayed but this is not accurate.
3) Reception music - This was our biggest concern. Most songs provided were played but there are a number that were NOT despite what the company has indicated. The songs we had discussed and provided were meaningful to us and/or our guests.
By time it was 11 pm it occurred to me that a number of songs weren't played and I tried to request those from my recollection but there were some that were missed. One in particular was my mother's song request, as it was a slower song perhaps that is why they chose not to play it, irregardless I am most upset of this omission. The goal was for us to be hands off and enjoy the day however we felt the need to "police" the music.
I feel what the company fails to understand is that this day is about us and sadly don't have an opportunity for a redo. The company's response to this concern was "the dance floor was packed" which I find very dismissive and not an excuse to not play the songs a couple has requested on their wedding day. Sadly, now that our wedding has come and gone there is no going back to change the outcome. It is the lack of accountability, is what upsets me most.
I would suggest seeking out a different DJ service if you are particular about music choices specifically for reception portion or ensure you are every clear in the expectations. For reference, Aiden and Jeremy were the DJ's for our wedding. read more
