Made a last minute reservation and I'm so glad I did. They took such great care of my fur baby…read more She had her own private room and bed. Thanks Natalie for your great care.

While my dog was bleeding, the guy was more worried about getting paid for the service. I don't…read moreknow why because all he did was cut my dog, made him bleed, and couldn't even dry him because the dryer gave up. I still had to pay $25, for the worse service and i shouldn't had pay

We brought our dog to the Dog Palace before to get groomed, and I must say they do a pretty good…read moreschnauzer cut and it looks awesome. But I'm doing this review on boarding... We brought our schnauzer here while we went out of town to Oklahoma. They said $12 a day for 7 days; which would equal $84. Well, that's is by far not what happened. We pulled up after our trip, and saw him soaking wet shivering in a fenced area. Obviously, he was pretty excited to see us. We went in and there were dogs getting out of the "Grooming Area" and then going out the front door outside. Where they could easily escape. We asked them to groom him while we were gone. And guess what? They didn't! Worse than that, I petted him and dust came out of his coat!!! We gave them very specific, and what seemed like easy feeding instructions cause he is a very picky eater. We even brought him food and snacks! After we got home, we discovered that they didn't follow our instructions for feeding. None of the snack bags were opened, and our dog had lost weight. He seemed very dehydrated, he had drunk a whole bowl of water when he got home. I would recommend the Dog Palace for grooming, but defiantly not for boarding. We will never board him here again!!!

Pofessional, knows about breeds and how they should be groomed. Gave great advice about Golden…read moredoodle, which mine was matted.Great job.

Wonderful business and great owner! We're setup to be regular customers! On time and great smelling…read moreshampoo

At home, kennel free 24/7 care. Pet Nanny gives meds at no extra costs. Very reasonable prices,…read moreeven for last minute drop-offs.

Drove two hours for my cat's UTI/blockage treatment. Paid $4,200 for a two-day catheter and…read moremonitoring. He went in Tuesday after I found him straining with blood drops on the tile. They removed the catheter Thursday and had us wait 12 hours, which is standard, to see if he'd urinate normally. He re-blocked. Their "plan"? Another $4,200 to reinsert the catheter over the holiday weekend because no surgeon was available until Monday, plus $7,000 for the actual surgery. Total: $15,400. At no point did anyone explain the real risks, the high likelihood of re-blocking, or actual surgical outcomes. Zero transparency. They told me over the phone we would get a $1,084 refund if we chose euthanasia, minus the $84 communal burial fee, so around $1,000. When we showed up to say goodbye--because $15k is not realistic for most people--the refund suddenly dropped to $770. The excuse? One employee said they "checked his urine again," after we had already made the decision. Another said we were charged $230 for another day of hospitalization, even though we returned the same day as the supposed checkout time. It felt like numbers were being invented on the spot. They also pushed credit applications hard, trying to funnel us into financing their inflated corporate prices. And one more thing: On Tuesday when I dropped him off, I didn't have the full $4,200 immediately because I had to transfer money from savings--like any normal person in an emergency. I told them I could pay $2,000 now and the rest the next day when the transfer cleared. I even gave them the card number to charge. They still refused to treat him until every dollar was paid upfront. No compassion. No flexibility. Pay in full or your pet doesn't get help. This is a private-equity-owned clinic, and the behavior shows it: predatory pricing, shifting numbers, no empathy, and zero interest in the actual animal. My cat's life was effectively held behind a paywall. If I could give negative 1,000 stars, I would. Terrible care, terrible ethics--only the bathroom was clean. Save your pet's life, go somewhere else! If you have a similar story, feel free to reach out to me on IG: praecordiasghost I'd like to hear it.

After an accident, we had to rush our furry boy into NVC. I'm giving 4 stars because the emergency…read morenight clinic bled us dry and left my daughter sitting there for 5 hrs, not having very many answers or explanations, telling us it would be around $15,000 for this surgery...and not being super clear about what to expect. They would get a 2 star (only because they did give him pain meds & let him stay there the night) But...ln came the sun! Niki & the rest of the staff on day crew here at NVC took amazing care of our Bandit! I highly recommend NVC day team for care and surgery- they were professional and gave us all of the information we needed, and Niki even called several times during the process with updates, and followed up with us several times after surgery to make sure our boy is doing well! I don't know what I would do without the big hearts of people like that! Thank you for all you do Niki and for NVC helping us get Bandit back home!