We came to Lindsey Jones, Aligned Design, via a contractor with 5 specific elements that we wanted to include in our non-buildable blueprints. From day one of the initial phone call with the contractor through the first meeting with the contractor and then the meeting specifically with Lindsey Jones, we iterated these design features that we felt key to our kitchen remodel. We even had pictured examples printed out and posted up of the ideas we felt most important to include in our kitchen remodel. During the meeting with Lindsey Jones, the contractor inspected the structure of our home and confirmed that the modifications to the structural supports could be completed to extend a beam across the roof line and remove a post and bar. My husband and I were excited to move forward with extending a beam across the roof line as well as removing the post/bar to open the space so that we could expand our laundry room and further maximize its space to include mudroom features. Along with these major renovations, we had a few other needs for our kitchen redesign.
Lindsey sent over 3 options of blueprints that completely ignored all 5 specific design elements that we wanted included, specifically extending the beam and removing the post and bar, adding small appliance storage shelving, a counter space in the laundry room and half-depth counter. Even after longer discussions about the importance of these features to us, Lindsey ignored our requests and delivered plans that didn't include any of those features from the meeting/s.
While I welcome the consideration of other design features that had been suggested by them, we did not waiver on these 5 specific, important design elements as part of the kitchen remodel.
Upon receiving the incorrect design options of non-buildable blueprints, we had sent feedback with specific drawings that included those elements that were missing. After sending our feedback November 26, 2024, we gave them weeks to get back to us. Upon hearing nothing, we sent a follow up email and received a response that they "would answer our email the following week". But they still did not send over the correct plans. We sent another follow up email 1/5/25 with no response. Called 1/16 and left message with no response then called 1/20 and spoke with them where they said they would have the plans complete 1/23. With no response, we sent another email requesting an update and completed plans on 1/28. Although they gave us several reassurances by email and phone that they will "get us something by the end of the week or the following week", they never produced anything nor updated us.
We paid them $840 in good faith that they would deliver designs that would meet the discussions we had in our meeting. We are very disappointed and frustrated to have paid Lindsey Jones just to receive project plans that don't include anything we contracted them for.
This really puts a stain on our experience with designers and contractors. I have heard horror stories from friends about their experience of paying for contracted work just to have poor quality or delayed deadlines, this just adds to that narrative. read more
