Fantastic just an amazing job! I fell back in love with my Birks! Thank you! Easy process from…read morestart to finish and the end product workmanship is out of this world!

So happy I came here! I have some boots where the insole was wearing way thin. Super-friendly…read moreemployee listened to my issue, and gave me a couple of different options I should consider. He even let me try them on to see which felt best, which was so helpful! I wound up opting for something more expensive, because it provided much better cushion for my feet. Next time I need to get a new insole, I know where I will be shopping! 10/10 would insole again.

Thank you, Robert , for helping me fix the belt that was messed up in the other alteration store in…read moresuch a short time. Robert is responsive when I called him desperately. I need to have this belt tomorrow morning and I came to the store at the last mins. He fixed it in the very short time and fixed it nicely. I couldn't be happier Thank you so much.

They made my 20 year old dance shoes new again! No more scuffs and completely resoled. Not only…read morethat, but they got it done quickly enough so I didn't have to miss a class.

Disappointing. This store is always closed lights out during business hours. What is going on???…read moreIt's important to keep your promises to the public.

Great unique and cute clothing choices and accessory choices! I've been purchasing from The Red…read moreBox for over 10 years!

This shop is a treasure…read more Miguel Herrera does the repairs, and his work is top grade. Miguel explains what is really necessary, and he does not push unnecessary work. Miguel's rates are reasonable. And, he stands behind his work, to a remarkable extent. I needed replacement soles for my boots. Actually, I really only needed to replace the heels, and Miguel made that clear; however, since the entire sole would need replacement in a few years, I asked for replacement of the entire sole. That was my idea; Miguel did not push it. Rates: At first, I thought his rates were high: $110 to replace and repair the soles. However, I later did some research. Miguel used a Bentley-grade Vibram sole, which sells for over $50. And, I needed more than that, because I had waited too long, and the midsole needed to be rebuilt. With parts and labor, $110 is a bargain. Standing behind his work: The Bentley soles added significant weight to the boots. Miguel said that if I was uncomfortable with the weight, he would replace the soles...for no additional cost...with something lighter, something more like what I had had before. Well, the boots ARE heavier, but I'm getting used to that. If I were to ask for a replacement, he would lose the $50+ he spent on the soles. For him to go that far in order to ensure customer satisfaction is, I think, remarkable. Miguel is also a really nice guy. So, no matter how far you live from Lafayette, this is where you should bring your shoes. I live about 40 minutes away, and I do not regret the drive [although I did manage to do this on a day when I had to be in Walnut Creek anyway]. Five stars, a galaxy of stars.

Took in my Birkenstocks because I sat too close to a bonefire and they melted! They made them look…read morebrand new. Dropped them off on a Saturday & they were done by Tuesday. They called me to let me know they were done. They were also done with official Birkenstocks bottom. They even polished and conditioned the leather and repaired some cork. Half price compared to getting a new pair.

Amazing and quick service! I needed a belt shortened, and staff were very helpful. Process took…read moreless than 10 minutes.

Great customer service! Needed some holes punched in my leather bag strap and he did a good job in…read moreno time and at no cost. Thank you!

Great prices and service. Turn around for my 5 items was 4 days…read more Pants take in: $25 Pants hem: $15 Pants zipper fix and addition: $18 Shirt hem x2 : $15 each Yoga pants hem: 15 Price will probably vary based on material / complexity. You must pay first and cash only. They had a little dressing room you could try on your clothes if needed. Very friendly staff. Easy to communicate in English.

I paid $50 to have my skirt hemmed after being told it was $25 per layer, which I agreed to…read more Unfortunately, the sequin layer wasn't actually hemmed--it was simply cut, and not evenly. That part required no finishing and is something I could have done myself. I expected proper hemming on both layers for the price, so this was really disappointing.

as you walk into this boutique, you notice right away the uniqueness and the specialty of the…read morestore. The smell of fresh clean leather is in the air and made me feel like I was at a resort in Mexico! The clerk was super sweet and very informative! If you are looking for a nice leather, high quality bag or purse, this is your place. They also have very authentic leather shoes, sandals, wallets, and even dresses.

Darling little boutique with so many adorable purses, shoes, tees, hats and little bit of…read moreeverything. The shop owner was so sweet and welcoming. Will def stop in again soon.

Orinda Shoe Service is the real deal. Torre is a stand-up guy, incredibly knowledgeable, and…read moreclearly has generational skill and experience as a cobbler. He specializes in high-end luxury shoes and leather goods, and you can immediately tell he truly cares about quality craftsmanship. I was in a bind with a brand-new pair of Louboutin oxfords that needed sole protection before a wedding, and Torre was able to turn them around the same day. The work was flawless, reasonably priced, and done with an incredible level of care and attention to detail. He also cleaned up a very dirty YSL wallet and somehow made it look practically brand new again. Beyond the craftsmanship, he's just a genuinely fun person to talk to and clearly passionate about what he does. Super happy I found this place!

Yes: totally worth the drive from Berkeley! There are plenty of places in the East Bay that are…read moreokay for a shine, but I'd heard that if you wanted real work done on fine footwear, this was the place. I see why. I needed a complete resole and waterproofing for a pair of men's leather boots, totally changing their original dress soles to lug soles that would work well in the rain. I thought it would take an hour for the appointment, and a month or longer for the work. It took 10 minutes for the appointment, then just three days for the resole! When I picked them up I test drove them, and got a little time on their custom stretching machine to widen the toe box a little -- Torre knew just where to stretch them a tiny bit, at a glance. The workmanship is super clean and the price was so reasonable. These guys are master cobblers, rare in our throwaway times. Let's keep them busy! Pro tip: drive thru Tilden. It takes the same amount of time as the tunnel and is much prettier. The shop is on the north end of Orinda, not far at all from the bottom of Wildcat Canyon Rd.

2008 NFR Leather bag. Thank you Ricardo for the repair, sewing the shoulder strap back on and…read morereplacing the smaller leather strap. The bag was treated/refurbished without asking and now it looks shiny and new again. Happy, happy customer here!

I came with a belt that had a beautiful buckle but the nail got loose, I thought wouldn't be…read morefixable. They said they would do what they can. Came back and they fixed it 100%, they were quick and kind. They have a new forever customer. All this for 20$ such a steal!