My experience with Stephanie Snyder during a rental application process was extremely disappointing…read moreand left me questioning the level of client advocacy and professionalism I received.
Stephanie was my family's primary point of contact from the beginning. The individual who showed us the property explained that she was only responsible for the showing and could not answer questions about the rental or application process. We were specifically instructed to direct those questions to Stephanie.
Once we decided to move forward, Stephanie created a group conversation with Mark Mann, explaining that he was the property manager and would guide us through the application process. Based on that, I reasonably expected both of them to work together to assist us if any issues arose.
My family and I each paid a $90 application fee, totaling $270, and submitted every document requested, including pay stubs, employer information, and identity verification through the required third-party screening platform.
Despite doing everything requested, our applications were denied based on claims of "unverifiable income" and "unverifiable identity." Those findings did not appear to reflect the documentation we had submitted. When I raised these discrepancies, I expected the professionals involved to investigate the concerns and help determine what had gone wrong.
Instead, I experienced repeated referrals between Mark Mann, the third-party screening company, and others, with no one taking clear ownership of resolving the issues. Although Stephanie remained part of the communication throughout the process, I did not feel she acted as an advocate for prospective applicants when legitimate concerns were raised. Rather than helping move the matter toward a resolution, I felt my concerns were continually redirected.
One response that particularly stood out to me was Stephanie's statement that she would forward my concerns to the property owners. I found that confusing because my concerns involved the rental application process and how our applications had been handled, matters I believed should have been addressed by the professionals managing the transaction. I never understood how forwarding those concerns to the property owners would resolve questions regarding the application process.
Throughout this process, I was not offered a refund despite repeatedly raising concerns that I believed the application process had not been handled fairly or accurately. In my opinion, simply designating an application fee as "non-refundable" should not eliminate accountability when legitimate questions are raised about how an application was processed. Consumers deserve confidence that the process is accurate, transparent, and consistently applied, especially when they are paying non-refundable fees.
It ultimately took months of follow-up and repeated attempts to obtain a meaningful response. After consulting with legal counsel and continuing to pursue the matter, a refund was eventually discussed only as part of a proposed settlement that included restrictions on future complaints. In my opinion, that proposal did not address the underlying concerns or acknowledge the significant time and effort required simply to have my concerns taken seriously, so I declined it.
This review reflects my personal experience and opinion. Based on that experience, I would not choose to work with Stephanie Snyder, Mark Mann, Stephanie Snyder & Associates or Realty Consultants Property Management again. I encourage prospective renters to ask detailed questions before paying application fees, understand exactly who will be responsible if issues arise, and document every communication throughout the application process. Transparency, accountability, and clear communication should be expected from every real estate professional.
