This is a long review. In summary, these are my complaints about alex eins: - Didn't respond to a single email during the course of my treatment (I sent 4) - Forced to pay upfront, before I had even seen the doctor - I had already paid them over 1200e at this point in time. Somehow they didn't trust that I would pay them 30e for dental cleaning? - Terrible operation, I am still in pain daily and it's now two months down the line. Usually, wisdom teeth extractions are painless 1 - 3 weeks post-op. Alex eins did not take responsibility for missing in so many places with the drill and I wasn't even told how many stitches I had until they were bleeding, painful and infected and had to be removed by another dentist. I now have new holes in parts of my mouth that I cant reach with my tongue. I fear it is permanent. I have to remove food from these ruts in my cheek/gums with my fingers. - received completely opposing advice from two different dentists on consecutive days at alex eins. Left me with zero confidence in either dentist. Don't you communicate with one another? ----------------------------------------------------------- Full Complaint: I had 3 wisdom teeth removed here just over 2 months ago. I had a terrible experience. The operation took about an hour. The doctor was a small lady (mostly women working at this practice) and although the sex of my dentist wouldn't usually matter to me, I think it mattered in this instance because my teeth were so difficult to remove - she simply didn't have the strength to drill them without the drill slipping several times. I was awake the whole time, so I remember all the times it slipped. I was left with 6 sets of stitches in my mouth, which she didn't tell me about. when the local anaesthetic faded away I realised how many stitches I had. E.g. between the cheek and the gum, near the chin. As far from the wisdom teeth as you could get. Anyway, I was put on penicillin after the operation. I was given iboprufen 400 and novaminsulfan drops. I was in constant pain for about 3 weeks. Couldn't sleep more than 4 hours at a time without having to redose on pain meds. Just talking or trying to eat would rip all the stitches in my mouth and I would bleed, and bleed. I lost a lot of weight. I went back in and saw the same female dentist a week later. She said it was healing fine. The next day I walked in without an appointment and saw a different male dentist. He told me the wounds were infected. He also cut the stitches holding my gum to my cheek in 6 places so I could move my mouth freely - they were getting infected at this stage too. He put me on more penicillin, despite the last course not working. I was half way through the second penicillin course when I went back and saw my original, female dentist. She told me to stop taking the antibiotics. Now, I was getting opposing advice from two dentists of the same practice. Didn't leave me feeling very confident but they had already charged me roughly 1500e up front to remove 3 teeth so I felt as though I didn't have many options other than to complete my 'treatment' with them. I also told her about the TMJ and clenching. She told me there was no treatment. Now, 2 months down the line, I'm still taking ibuprofen daily to be able to function - my jaw muscles are still inflamed. I also have a mouth full of cavities, because they didn't offer me a bloody gum guard when I told them I was clenching. Now, eating STILL hurts in several ways. Thanks Alex Eins. I timed this operation 2 months before a wedding which I am attending in the states, so I wouldn't still be suffering during my sister in laws wedding (I am still suffering). I was leaving for the states the next morning and still in extreme pain when eating & drinking, not to mention the TMJ headaches, earaches, tinnitus, jaw pain & throbbing. So I went back to alex eins (this is now 6 weeks post op) and he said its infected, again. He put a wad in it and told me to get it removed by a dentist in the states. He also told me to go on penicillin for the 3rd time. I was always told to change antibiotics if they dont work.... I went to a renowned dentist in New York and he was horrified. He took an x ray when he couldn't find the wad and said he had never seen a hole as big as the cavity left by my extraction. He gave me a cleaning syringe and a mirror and showed me how to clean out the holes myself. I suppose alex eins didn't offer me a cleaning syringe because they wanted to charge me 30e upfront, every other day, for cleaning. The N.Y. dentist was also shocked that I wasn't given local anaesthetic when alex eins cleaned out my infected extraction sites with a syringe. If you have an upcoming dental operation at alex eins, I pity you, as they don't care much at all about the comfort of their patients and in my case, were so negligible, my wisdom teeth extractions could actually have been dangerous for me. read more