Known faulty model being sold. Fishy stuff…read more
I bought an iron on "summer sale" here but it didn't work right. I went back to exchange it for one that did. But, absolutely none of the irons in any of the boxes of that model worked correctly. They said it looked like there was a problem with the model.
When I tried to deal with the problem the workers were not volunteering any options. I had to propose any possible resolutions. Even so, they turned down each and every one, including a painless option that I keep the iron but they extend my trial period a little longer. To that I got a flat out almost one word response, "No."
All I wanted was an iron of the same quality that worked but they blocked me all the way.
I wrote an email to the main customer service. They took a week to get back to me (coincidentally a day before my satisfaction guarantee ran out?). When I finally got their final response it was that my request was refused I could only get my money back.
Went back there yesterday, all the boxes of faulty irons are still on the shelves.
It's hard not to think that the iron was on sale to either get rid of this faulty model, or to push people into buying a higher-priced (non-sale) one when the first one didn't work, a win-win for them.
Corte Inglés may feel familiar to you because of its department store format but when there was a problem with my item, their workers treated me with a disinterested and dismissive attitude. They offered me no options except that I keep my faulty item, pay more, or, after much hassle, "just call it fair and square" and get my money back, all while they continue to sell a defective iron.
FYI it wasn't a language or cultural barrier. Every Spaniard I've met has said that my Spanish is very good.
Go to a ferretería for appliances/hardware, etc. These mom and pop shops have good customer service AND the money stays with the local economy. Plus, you get to live a little like a local.
