The Tops Market experience:…read more
Went to Tops Market this past Monday.
They were rearranging their produce section, mid-morning (not before nor after hours, as logic would suggest).
There were four employees, including one Store Manager, standing around watching one employee work, moving signage, pricing labels, produce, etc.
Those four other employees, including that one Store Manager, were just getting in the way of shoppers, whom were trying to find the mess of produce.
As I asked for parsley, lettuce, and a few other items, no one could tell me where they were.
Tried to go back to Tops Market the following Wednesday, late morning.
There were no peaches, nor lettuce, nor Roma tomatoes, nor green onions, nor a number of other produce items yet stocked for the day.
Upon asking if I could get some of those items, an Employee simply said "they're not out yet".
Tops Market recently merged with Price Chopper.
For those that don't know, Tops Market has been through some very rough years, from numerous downsizings to bankruptcy to buyouts by private equity firms, to a management buyout, to a merger.
Yet despite these desperate attempts to survive, they can't seem to comprehend the value of quality service.
Tops is riddled with incompetence, laziness, lack of service, unfriendliness, unempowered employees, etc.
It's no wonder Tops can't compete.
I suggest Tops Markets change their tagline to Tops Unfriendly Markets.
