If you are looking for professional, knowledgeable and honest service this is the place for you…read more They took care of me from beginning to end. This team payed attention to what I was looking for and stayed with me through the process. Their knowledge of the market and selective eye ensures you get the best!!!

From the owner: Especializados en Propiedades con Encanto. Te ofrecemos un servicio integral y personalizado para…read morevender tu propiedad de manera rapida, sin incertidumbre y al mejor precio. ¡ Contacta Ahora !

Booking and Communicating with the Landlord was a breeze. Apartment was exactly as advertised…read more Perfect location and beautiful place. However, after paying the "one week in advance" when I booked two weeks prior, I was not advised that I was going to be prevented from checking in until I paid the full balance, until I was 45 minutes away from the apartment. Despite it being an admitted clerical error (they neglected to follow up and advise of same) on their parts, Spotahome came across as ransom takers, and contacted the landlord as if I was trying to scam him and told him not to let me in until the received the payment. So I'm sitting in an Uber trying to make the payment before we arrived at the property. The landlord and I had already built a rapport and engaged in a WhatsApp video call a full week prior so he knew we weren't scammers and I knew he wasn't. Needless to say, because I was no longer in the US, and they don't have a way to conduct an EFT bank draft on a US Bank, my bank triggered a fraud alert when I used the link they sent via PayPal. I also incurred an addition $100 in top of my balance due, because of "conversion rates". Just an unnecessary and frustrating hassle that could have been handled before I left my home and headed over to London. I'd suggest they not only get a better process, but get a way to accept payments through other means besides PayPal and Stripe. They charge RIDICULOUS fees, and I was able to pay the deposit through the app, so why not the balance?

We had some concerns about the apartment we booked and cancelled our reservation after paying 1st…read moremonths rent and spotahome fee, however, we spoke to landlord directly and those concerns were addressed, we asked spotahome if we could keep our reservation after about an hour after we cancelled it. They assured us our reservation was not cancelled after all and since we paid, it was secured. ...Then they proceeded to keep the reservation cancelled so that we would have to make another and pay their fee a second time, not only that, they kept sending the same exact auto message on whatsapp reassuring us that it was not cancelled and it was confirmed regardless of the questions we asked via email, whatsapp, and on their website directly while adding their fee for a second time to the online booking. See image of added fees, confirmation message, and cancelled booking.