I've stayed quiet long enough, but this place is seriously lacking when it comes to maintenance and…read morebasic communication. Today the laundry room was locked all day with no notice which is super inconvenient when residents rely on it. This has happened before with the pool too locked during posted hours, so people are literally jumping the fence to access amenities we're already paying for. The laundry room is an absolute health hazard. Dust, grime, spiderwebs, mold, and dirt everywhere. It's clear it hasn't been cleaned in months. For over 5 months, there was no porter and whoever was supposed to be in charge just let it go. This isn't just gross it's dangerous, especially for families with kids or anyone with respiratory issues. Photos attached show just how bad things have gotten. Dirty machines, mold inside washers, filthy windows, layers of dust. We deserve better than this level of neglect. If you're considering moving in do your research first.

I would like to shout out for Laura and her team for rapid respond for pesticides my apartment…read moretoday. Laura Wilson and her team went above and beyond and made it happen today. Thank you Laura and her team. Also, the pesticides company that Guy was very fast, professional.

ROWAN APARTMENTS My…read moreboyfriend currently lives in this apartment complex and it is super nice, spacious, and decent. The walk in closest is amazing, and all the amenities are great. The pool, hot tub, gym, and club room are great options to have and opened at specific hours! The location however lost a star for me, there's a bus station right across the street and a parking lot next to the building, there are lots of noises and homeless people at night wandering, so it gets a bit disturbing at night. The area is not the safest, however, this complex does a great job with the garage being only opened to those who have a fob/key. Overall, this place has a great price for the space and kitchen, but the area is not the safest.

My family moved in here earlier this year. The property is Beautiful, Spacious and up to date…read moreappliances! The clubhouse and fitness center and hands down great but what makes the best is how staff prides itself with the residents. From the maintenance team to the office staff everyone is so friendly and takes the time to speak with me even if it's a user error. I was a little worried about because close to the train but from my unit I don't hear it And I think the double pain windows really help. It's nice to live somewhere where the staff actually care

My fiancé and I have loved living here. We moved in around a year ago and haven't had issues save…read morefor some unsavory neighbors that moved in recently below us, but that's no reflection on the complex itself. It should be noted that whenever we lodged a complaint about the neighbors I mentioned, the front office was always quick and responsive, and the maintenance team has been as well, usually out at our apartment the next day to fix whatever issue we have. The fitness center leaves a lot to be desired, as they only have a few machines and no barbells at all. The dumbbell set only goes up to 50lbs. as well, and one of the 35lbs dumbbells is missing. It's pet friendly, and they provide waste bags for dogs which is nice. Yes, it's pricey to live here, but you have to know that going into it. It's unfair to the complex to move in and then complain about the cost of everything when you knew beforehand that that was the case. All in all, it's been a pleasurable experience with the green scenery, beautiful trees, and our lovely apartment with its vaulted ceilings. All of our friends and family love coming over, and we love hosting. I would recommend this complex to anyone.

I co-signed on an apartment for my son and his friend while they were in college…read more I recently moved out of state and so I was not there to help them pick the apartment but we had rented other ones with no issue so I didn't think much of it. The hidden fees were ridiculous. They say everything is included but quote a base rent and then over charge for everything. Both boys and myself believed that a 12 mos lease was signed but at 9 months we are getting notifications that it is expiring. I am trying to contact them incessantly...with no response. I emailed multiple times, called every number (oh yeah there are multiple numbers that nobody ever answers) and my son is going to the leasing office which always has a sign that says they are out showing apartments. I finally got ahold of someone after almost 3 weeks and they said no problem they can extend the 2 mos. He told me that the rent would be more that month because it charged daily but then would go back to original amount. Of course that didn't happen and the rent went up $225 and not surprising nobody will respond. When they are actually supposed to move out the amount due was incorrect and they were being charged for full months of parking, internet, mail etc and nobody would change the amounts. I asked that a late fee be waived since I emailed multiple times before the rent was due and they didn't fix it and the leasing manager said he would "make a note" until I heard from some. Again, they didn't fix it and charged a $50 late fee. Upon move out they are charging $400 for repainting of entire apartment, $220 for trash removal (but apartment was clean) and multiple other charges. One room would require repainting but that is due to the bathtub getting stuck on and running the hottest water possible for hours. They filed a maintainace report right away but it took many hours for anyone to come and there for the steam caused damage to the walls. I never write bad reviews because everyone has an off day but this is the ABSOLUTE worst customer service and shady business i think I have ever seen. DO NOT MOVE HERE! THERE ARE PLENTY OF BETTER OPTIONS NEARBY.

I want to give a big thank you to Ruben from the Forest Glen maintenance team! He is always very…read moreresponsive whenever we have a maintenance issue and does his best to come and fix the problem as soon as possible. Since moving into Forest Glen, I really appreciate knowing that when something needs attention, Ruben is reliable, helpful, and quick to respond. He is also friendly, professional, and makes sure the issue is taken care of properly. Having someone like Ruben on the maintenance team definitely makes a difference for residents. Thank you, Ruben, for always being there and for the great service! Highly appreciated and definitely 5 stars!

I came to see an apt,pearl was So nice and friendly,I really enjoyed talking with her. For a…read morecomplex to be so Big why isn't there a golf cart to show people around,it can be alot of walking, especially if you're disabled,and to have the manager also to have to walk so far.I did just rent a unit,I hope it goes well,there were some discrepancies with the refrigerator and washer and I'm hoping it can resolved. It's a GORGEOUS, complex,well maintained.

Lived here for 2 years going on 3! I enjoy the community &…read moreneighbors along with the pool & spa area. Jennifer in the office is always present and available. Anthony has been 100% and on the spot whenever the unit needs to be attended to. A day will not go by without his services and a smile on his face, ready to help! If you need a new start in a nice apartment, calm community & friendly people, Alta Vista Apartments in Escondido is for you!

Anthony we call him Tony is one of the hardest workersI have seen in a while but most impressive is…read morehis ability to do repairs quickly and correctly. Tony is very helpful and always has a smile with a warm greeting.

If I can give a 0 I would these apartments are full of roaches and bed bugs and the manager…read moreCaroline is so rude and doesn't care about her tenants she's so self entitled I had to move out asap they are dirty apartments full of mold to they just paint over the mold mind you they delete all the bad reviews

We have been living at Mission Terrace Apartments for a year and 4 month's we love living here,…read moreManager is amazingly kind she's an excellent Manager. Stephanie is by far the best Manager we have ever encountered, a true example of what an Apartment Manager should be like Unfortunately we will be moving to a different State, if we didn't have to relocate we would of definitely renewed our Lease again Maintenance here is always on time and done precisely Flooring is beautiful and best of all it feels like home living here, neighbors are nice and we never experienced any problems with anything. Central AC works amazing even for being an old building Thumbs up for sure

Moved in on 02/2020. I had requested upon move in that something be done about the carpet. This…read morecarpet is years old and smells like cat/dog urine (I don't own pets). I expressed my frustration with Anabel the apartment manager at least 5x since then. Anabel had someone come clean the carpet they only did the living. Keep in mind the issue is all over the apartment. There is nails sticking out from the carpet, anytime I walk barefoot my feet end up black and sticky, I had the get rid of all my white socks. It's literally so disgusting. I expressed that cleaning the carpet was not a solution this carpet needed to be replaced. She mentioned she would bring the issue up the ladder haven't heard back since, that was in March. I've left voicemails put it multiple maintenance request (some aside from the carpet) still no response. Very very disappointed, don't recommend these apartments.

I just wanted to say that me and my wife have been looking for a 3 bedroom downstairs apt, and we…read morekept getting denied, or one there never was one available. And we talked with the manager here her name is Anabel Jaimes and she was so nice, and so caring, and really wanted to help. And just when we were about to give up she made it happen. And now we have our dream place thanks to her and we are very happy. The apt is beautiful, and these apts are a great place to live, and the neighbors are great. I would recommend anyone to move here, you will not be disappointed. I have never seen such great customer service and have a manager care so much. Again would recommend anyone to rent here. THANK YOU.... Anabel........

I am so glad to have lived here the past 5 years as the management team goes above and beyond to…read moremake sure we have what we need, when requested. Martha is the best manager and is open to all communications. She is friendly and understands many situations and open to working with you. Thank you to her staff and great maintenance team as well!

I lived in these apartments from 2012-2017 and had an overall great experience. The unit was…read morespacious and my bedroom had 2 closets. There was a lot of counter space in the kitchen and a separate little dining area. I lived near the front gate, however never heard noise or felt it was loud. Parking for guests could be difficult at times, however everything else was great for an apartment complex. I never had a single issue with bugs, the property itself was well maintained, and I never had any issues. I hope that 8 years later it is still being kept up and run in the same way!!

My husband and I LOVED living at The Pines! We were there for more than 2 years while he was at…read moreseminary and it was so wonderful! First of all safety is a big priority for me. The Pines is in West Escondido which is by far the best/safest part of Escondido. The pines is also gated, which was a big plus to me. There are only like 12 or 14 units there and everybody knows each other. My husband knew 3 or 4 people from Westminster Sem who were living there at the same time as us and I made some lifetime friends there! The couple who own/manage the pines are sooo nice and they always took good care of us. The apartment was beautiful and central A/C was nice during San Diego summers :) The only thing I would have wanted was a gas stove for cooking! :( But seriously...do your homework and make sure you aren't moving somewhere dangerous!! Check the crime maps online first! I did and there was NO crime at all when we lived at the pines! My car was always safe and we could even leave our stuff outside! I would highly recommend the pines and I wish we didn't have to move out!!

The pines was a real blessing for us when we needed an apartment which was nice, safe and…read moreaffordable. We didn't plan on it, but actually ended up living there for a few years. The owners were wonderful. Everything was well taken care of. We moved in on a budget, and thankfully, the owners did not give us crazy rent increases every year. This was a big relief, because we moved from our previous two places because we got huge rent increase notices each tim our lease was up - which is common for San DIego, but not at the pines. :) The pines quiet and small and everyone really gets to know everyone. As a woman, I place a high value on having a personal sense of safety, which I definitely had. Also, there was ever any crime while we were there. They have a huge gate which is automatic and always stays closed which probably helped. I could leave my bedroom windows open in the summer and my car was always safe at night! The pines is just a really beautiful place. I don't think you can get much better in the area. I don't have any complaints.