The Albert Hein stomerij (dry cleaner) lost 8 items of my clothing. On my third visit in 3 weeks to get my cleaning, they told me to call back and ask for the store manager. When I called back to ask for the manager they were very rude, and did not transfer me. Now they are trying to make me deal directly with the cleaner they contract for cleaning services. I obviously won't use this service anymore, and I hope "Appie" comes through with better customer service to resolve this issue. To be continued... Update - It has now been over a month, and they are not responding to my claim. I contacted the AH customer service line and they refuse to do anything to help, explaining that the store must handle it. I will avoid all AH's until they resolve the issue. read more