I am very picky about my hair stylists and salons. I've had 5 hour sessions at Bumble and Bumble NYC, a one-on-one with Nick Arrojo (of What Not to Wear fame), numerous artsy salons in San Francisco, not to mention my fabulous stylist back at home in Silicon Valley. I figured I'd have to go to London to get the level of service and expertise that I was used to in the states. I decided to have a look around first. Locally, where I live in Wallingford there are 4 salons, but none of them interested me. The best looking one had greasy doorknobs. No thanks.
On a whim, I went to lunch in Goring-on-Thames and walked by a quiet, no-nonsense design, demure salon. I walked in to get a brochure and it was quiet, clean, and serene. So I decided to give them a try. It took a couple of phone calls to get a booking, but I was persistent. I think I am getting used to the "calling to book phone-tag" scenario that the UK clings to. My former salon took bookings online and had an app! Or if I called, someone always answered. Not always so here in the UK I am learning.
I needed an appointment done immediately and they were willing to fit me in to work with my schedule. The colorist was very accommodating coming in early for me before they were open to get started on my hair. I had a color consultation prior to my appointment where I observed collaboration between the colorists who took great care and attention to the look that I wanted to achieve. They quietly discussed what the best color mixes were and the time that was needed to pull it off. I was then turned over to the owner Sarah who was a great listener and gave me the hair style that I always wanted but was never able to achieve. Her listening skills and can-do attitude made the difference and I left overjoyed.
What I love about this salon was the amazing service. From being accommodating, the coffee/tea served with flapjacks on the lovely bamboo plates, to the massaging shampoo chairs. I was treated like a star. Also, the fact that they cared, listened, and met my needs.
There is no disco music, drama, or flashy personalities at Albert Fields. They are focused artisans with a penchant for excellent customer service. I was delightfully pleased and will definitely be going there again. Especially since, before I left they had booked my 8 weeks in advance for me! read more