It saddens me that the poor care of the Albany care Evanston residents has led to so much harm. Our family has found ourselves as the unfortunate recipients of most of the resident drug deals, directly outside of the front door of our home on the corner of Lee/Maple Streets in residential 4th Ward Evanston. It is directly related to these unfortunate incidents that we will be moving. Stop acting like people are a business transaction and give the proper care that is deserved of any human being! Feeling outraged @albanycare read more

Albany Care - Counseling & Mental Health Near Me - Evanston, Illinois

Albany Care & Nine Affiliates: Not as "Unprofitable" as They Seem Warning: this is a true deep dive. If you are curious about what the heck is going on over at Albany Care, I think you'll benefit from understanding more about its business structure. To do so, anyone can access Albany Care's finances on IDPH's website via their annual cost reports. A quick glance and you'll see its net income in 2023 was a big loss of -$3,217,144. Ouch. And yet, as will be outlined through this post, the owners made at least $700k in profit from 2023 operations, not counting additional equity captured through $2.8 million in lease payments to related parties. The reality is that Albany Care and its nine nearby "sibling" Specialized Mental Health Rehabilitation Facilities & Nursing Homes are part of a united ownership group who pulled at least $6.3 million of total profit out of their 'unprofitable' Illinois mental health rehabilitation clinics in 2023. I'm not saying that these are shady community members egregiously stealing money - not at all. If anything, they have built an impressive system to care for patients and make money through Medicaid reimbursements. The reason I'm shining a light on this is because 82% of their $110 million revenue came from tax dollars (Medicaid/Medicare) and they provide vital health care to vulnerable populations --- they can handle a modicum of public financial scrutiny. My intention is not to disparage anyone. How do you make profit on a conglomerate of healthcare businesses that ran a $10.9 million net loss in 2023 via the IDPH filings? They do it through related-party rent payments, "consulting fees," and other line items IDPH flags as not related to patient care. It's legal and common in this line of work. This post is just one Evanstonian's attempt to unpack the financial operations that underpin Albany Care for community awareness. I'm happy to share the spreadsheet of data, links to IDPH cost reports, and will make edits if anything here is misstated or miscalculated. Who am I and why care: I live a few blocks away, have an MBA, and got curious when I saw Albany Care's 2023 cost report on the Illinois Department of Public Health (that's IDPH) site. The "related-organizations" page sent me down the rabbit hole. I pulled every 2023 filing for the ten linked organizations, stacked the numbers, and here we are. The complexity of Albany Care's organizational web: Via the public cost reports, Albany Care is part of at least 10 IL healthcare facilities that share owners / management companies (I'm leaving off the non-IL entity in my analysis b/c I can't easily research it): Albany Care - Evanston Greenwood Care - Evanston Decatur Manor - Decatur Generations at Applewood - Matteson Generations at Neighbors - Byron Generations Oakton Pavilion - Des Plaines Generations at Regency - Niles Generations at Rock Island - Rock Island Bryn Mawr Care - Chicago Wilson Care - Chicago The ownership map centers on a small circle of inter-locking family trusts. All are named in the IDPH filings. The Rothner family sits at the center. Close behind are the Wolff family, the Barrish family, the Giannini family, the Robinson family, the Vales family, the Matthew family, the Gesualdos, and the Winters. Scattered beneath the major blocs are a long tail of sub-one-percent holders. Those same families also control a lattice of related-party entities that channel money out of the operating facilities like Albany Care. Albany Care LLC and a collection of property-specific landlord shells (Neighbors Property LLC, Oakton Arms LLC, Bryn Mawr Care Inc, etc) own the real estate and receive roughly $15 million in total annual rent payments from all orgs. Over that sits Generations Properties LLC and SIR Properties LLC, master holding companies for multiple buildings, while Generations HC Network LLC and the legacy SIR Management LLC bill each facility for "administrative and consulting" services. Vertical integration extends to vendors such as MAC Rx LLC (pharmacy), LTC Lab LLC (lab work), and Big Ten Supply LLC (medical supplies), all disclosed as 100% related orgs. Together these affiliates absorb rent, management fees, and supply margins --- allowing the operating companies (like Albany Care) to show paper losses even as cash flows into the same ownership circle. It's a complex web and it's all openly viewable in the public record and legal. Its also not inherently "bad." It's just business. Method I used to create a financial summary of this conglomerate of related businesses: I opened 2023 IDPH cost reports for each separate entity, which conveniently lists every related business with overlapping ownership for public awareness, and dumped key lines into Excel. I added the numbers together so the 10 IL facilities look like one business. I wanted to see what the owners actually pocketed, so I added up three things: Cash paid to owners / relatives / board - this is literally listed in admin costs for each facili read more

Was living here for 16 months. Would say I don't recommend living there for psychotropic treatment. The place had roaches, lice, bedbugs, mice, and rat. When I stay there In 2020 to 2021. It has very poor management, the food is over steamed vegetables with no nutritional value. Over cooked killed pork chops. The only meat they don't messed up on is the chicken thighs. Where given everyday on most days. And you only have 60 dollars a month to survive on. The residents of the place will deal drugs, smoke weed inside the building In their bedroom. Also some residents also do crack. And the staff never handle the drug problem. And most drug deals goes on at grays park across the street. Where most of residents in winter time will hide alcohol in the park. And after all that only 3 way to get discharged from a place like that is to go AMA (against medical advice), Discharge with a family member, or do their moving on program they have. Where you get your own apartment with $2,000 furniture. And a better treatment team. Also the moving on program is recommended if you don't want to be homeless on the street. Also the staffs are very rude including the CNA and lack of admission support where they take all your money away. If you over pay them. They never paid me back for overpayment. So they are just a greedy Corporation with untrained health professionals. read more

If I could them a zero I would. These state funded facilities like Albany Care doesn't have the best interest for the individuals. They have an extremely high turnover of Mental Health Professionals (MHP)/social workers. Albany Care is only concerned with the state's money that they receive from the people who live there. If the staff don't like certain individuals, they have a target on their backs which is not right. Albany Care claims to care about the mental health but in reality, they don't. Whenever the state comes out, they never interview the ones who's honest. Some individuals smoke marijuana and drink alcohol inside of the facility and outside the facility and the staff know this. When it was being addressed, I was reprimand. Albany Care facility needs to be investigated thoroughly by state officials again. I wouldn't recommend anyone to work here as a MHP/social worker or nurse. Albany Care needs to be re-staffed from Taylor St. John (administrator) to the Maintenace staff. I'm happy that I am no longer there. Evanston residents should get a petition together and demand a change. read more

I had a very bad experience working here. The employers don't train their employees and treat them so unprofessionally. I was also experiencing very uncomfortable treatment from a male employee and they did absolutely nothing. I was let go for no reason which supports the claim of not being trained at all. I gave them all my documents they requested only to be asked to leave the same day. I don't recommend sending family to this facility or working here. Biggest waste of my time and effort. I just got out of college and they expected me to be perfect. Glad I left as soon as possible! I deserve better read more

Administration making millions. Healthcare providers, not getting health insurance and can't afford it either. The absolute truth: this place is all about money and upper management doesn't care about a single thing in regards to this place of business except for what's going into their pockets. I've worked here for a year and a half, pay union dues, and extra for health insurance, yet I haven't received it for over 6 months. Management has done nothing after several attempts. The final result, because they failed to pay 24.00 several months ago. My insurance was cancelled but yet I'm still paying. I am currently obtaining legal representation. I care about these residents and can say firsthand, they get the same "I don't care" attention from management. read more

I know about Albany care because I was sent there by Hartgrove Hospital. They gave a glow Microsoft presentation of the place but the place is a travesty of horrors. The clients are not given clean clothes, made to take showers, . They lack proper moral values in Albany care allowing safe sex practices between male and female patients. There is a lot double billing go on between medicaid and managed health care provider. There is no literacy program from those patients who can not read and write. They hold back the patients medical and medicare cards. They need legal representation to explain them their legal rights. They don't offer any educational classes, psycho-social classes, or independent living skill classes. The state needs to do something about the double billing that Albany Care does . It is all about money and not helping the patients to return polite society. read more

I recently completed a 48-hour transitional "eligibilty determination" period to make Albany Care a temporary home for myself. Fortunately, the Team of qualified mental health professionals have surpassed any and all expectations, so I feel confident that with their unwavering assistance, I shall succeed. Evidently, this period is a requirement for persons with mental health conditions who seek to be relieved from what for me was an agonizing experience of homelessness. Psych-Social groups, along with a plethora of empowering and joyful Activities, distinguish Albany Care. Outstanding Case Management staff coordinate plans for recovery/resiliency. Food is really nutritious and, thank God, delicious. My prayer is that while residing at Albany Care, I shall be able to return to graduate school to finish my doctoral degree while staying at the facility and working part-time. I can assuredly ascertain that this place is where dreams that have been imagined some time ago can begin to become realized again and self-fulfillment is within reach! Indeed, I am grateful beyond what words can express with regard to my having been assigned to Albany Care. I hope that in sixty days I shall be nestled into a Single Occupancy Residence (perhaps a studio or efficiency apartment) and taking effective care of myself. The primary purpose of this Review is, in particular, to "keep in motion the cycle of positive feedback/feedforward." Indeed, self-care is what I continue to learn so joyfully at Albany Care. Perhaps my online five-star Review posting of verbiage about this Intermediate Care Facility had been noticed. Each word emanates from a heart filled with genuine gratitude. Frequently, I have focused on inspiring plus encouraging documentation on the wall in the lobby of Albany Care: significant information that clearly describes the Albany Mission, Vision, and Core Values. I also have included these exceptionally thought-out protocols in the Statement of Purpose section of my application for doctoral studies in Philosophy at Loyola University of Chicago. Still enduring enervating symptoms of long- and short-term memory lapses, caused by the aftermath of Post Traumatic Stress Disorder, I prefer to delve directly into what I CAN remember, keeping in mind the aforementioned cycle of positive feedback and feedforward. Foremost, I would like to extol the telephone skillfulness, reception etiquette, and overall professional savvy of Sam, who adds more class and distinction by his presence and demeanor at the front desk of Albany Care than I ever could. How wonderful to be greeted by that awesome smile as the days go by. Clearly, residents, staff, and visitors alike find his upbeat disposition disarming; yet at the same time, his businesslike aplomb allows for no nonsense. Rather, a "straight-to-the-point" constellation of positive attributes combine to make Sam such a prized employee at Albany Care. I am certain that divine intervention brought Sam to Albany Care to serve diplomatically, kindly, and courteously with every gesture that he makes, epitomizing true grace. Another gracious, accommodating, and conscientious gentleman by the name of Jason, Nurse on the third floor--who also holds a Bachelor of Science degree in Public Health along with his credential of Licensed Practical Nurse--goes the [proverbial] "extra mile" to provide much-needed medical assistance in showing me how to treat my painfully blistered feet. His expertise included referring me to Dr. Toren for further treatment that, in admirable humility, Jason displayed by indicating how his recommendation of Dr. Toren resulted from his limitation as a practitioner. What extraordinary kindness Jason demonstrates! May God continually bless him in his meaningful vocation of service! Also noteworthy is the empathy of Ms. Janette, Certified Nurse's Assistant, whose willingness to offer a helping hand to the Nursing staff on the third floor is truly exemplary. Ms. Janette has responded swiftly to several of my requests, doing so in a manner that is totally consistent with that of Mr. Sam's and Mr. Jason's. This text is all that I would like to compose for now--so, until the next time when I am able to add more credence to this review and continually engage in the process of highlighting positive feedback (with more "take-away points of interest"), I gladly shall remain Respectfully, Robert Talkie, MA, [Former] Recovery Support Specialist (CRSS) State of Illinois, United States of America read more

I find it interesting that the reviews which are given by people who were residents there are the ones that are not recommended. I have been there a number of times since 2002. All I have to say is that the three reviews not recommended are very accurate ..and describe how it was there every year I was a resident there( my last admission was in August/Sept 2013)Guess they don't recommend REAL "customer" reviews for this place. BTW they "lost" my State ID, birth certificate and SS card during a hospitalization .It was in the PRSC's locked desk drawer and when they decided I was not allowed to return, the PRSC informed me it was taken out of her locked desk drawer and placed into garbage bags with my other belongings( a laptop was one thing also carelessly placed in one) and put in the damp, leaky basement they call resident belonging storage. These three things were the only belongings that were missing.I had to replace all three out of my own pocket. ( which was hard and took finding a lot of loopholes to prove my identity). read more