Harry communicated well and was punctual. He was very thorough, and we appreciate his service. I…read moretried getting someone else out who was a no show! Since the winter is running LATE, as well, I'm glad Harry is punctual and could fix the fireplace before the storms arrive this weekend! Thanks, Harry!

Called Harry yesterday since our gas fireplace wouldn't work since the day long power outage…read moreWednesday. He came this morning right on time and fixed our problem. Great friendly service- put a drop cloth down to protect the carpet. Very helpful- it was user error on the controls. Great service in our time of need. Highly recommend him.

I want to start by saying this review is truly about the excellent service we received from Jessica…read moreAllen and the owner, Dan Doueck. We live in San Jose, but our townhome is in South Lake Tahoe and is used as a vacation rental. With Christmas and New Year's coming up, we had guests booked for nearly three weeks straight. On Tuesday, December 16th, our property management company, Vacasa, called to let us know our gas fireplace was no longer safe to operate. With guests arriving that Friday, December 19th, we were suddenly in a bind. Megan at Vacasa immediately jumped in and connected us with Jessica at Fireplace Service and Repair. From there, everything moved fast. Jessica walked us through our options, and almost immediately found the perfect replacement fireplace for our home. Thanks to Jessica and Dan, installation was scheduled for December 19th and completed quickly and efficiently -- with plenty of time before our guests arrived. Considering we don't live in South Lake Tahoe and had never worked with them before, we were incredibly impressed with how smooth the entire process was. They were professional, responsive, and made us feel completely comfortable every step of the way. We highly recommend Fireplace Service and Repair -- absolutely 5 stars.

Good service. A bit of a wait but winter is coming so I started early with the call…read more The guy who came out fixes what the gal messed up two years ago, thank goodness. He left the fireplace working and organized. So now we can use it daily! And no funny beeps!

Ryan's been our go to for a decade. He and his son brought our stove up to code and he also does…read moreour yearly cleanings. He's a fantastic human being and when he finally retires I just may cry! He books out so be patience. He is worth the wait.

Great service and years of experience. Very thorough and clean. Prevailing rate and people…read moreshould plan there chimney inspection and cleaning in the off season.

We'd been wanting a stove for a long while. We visited AJ's Stove in Gardnerville over the summer…read more Krystal was very helpful from start to finish. Today the installers came out and professionally installed the stove with ease. We are excited to have a second heat source this winter. Thanks for an easy transaction.

These people are snakes. They lied about me being out of business they lie about county codes they…read moreclogged an old man's flue pipe to his pellet stove to try and sell him a new one. Very bad people please try your best to not do business with them

We had our gas insert installed by some other company in Incline Village and it has never worked…read morewell. I was referred to Lake Tahoe Stove and Fireplace by a friend and I'm so impressed with their professionalism and knowledge. I talked to Chris and asked if they could come fix our insert which was only lighting occasionally and had been doing so from about the time we bought it. Chris asked me several specific questions and was able to talk me through a fix right on the phone. Thank you, Tahoe Specialty Stove and Fireplace! I wish we had purchased our equipment from you in the first place.

Had a great experience with this business. Seems very customer friendly and ready to help! Thank…read moreyou Chris!

First off--don't pay attention to the older Yelp reviews. South Y Fireplace has a new owner, and my…read moreexperience with the current team has been absolutely 5-star. The new owner, Dan, and the rest of the team are top notch. They came out the same day to provide an estimate, which was a huge plus. Communication throughout the process was smooth and timely--I always knew what to expect and when. The installation itself went great. They ran into some issues caused by the old fireplace installation (not their fault), but handled everything professionally and made sure the job was done right. Customer service was top-notch from start to finish, and I couldn't be happier with the result. Highly recommend South Y Fireplace if you're looking for reliable, knowledgeable, and customer-focused service!

South y fireplace is the best at what they do and you can always count on them to be on time, neat…read moreand clean. They always do a great job on my pellet stove.

I have purchased both a wood-burning stove and blinds from Sierra Hearth and Home. I have been…read moreexceedingly impressed with the customer service, quality of product and their dedication to ensuring the customer is happy. I almost never write reviews but this one was 100% deserved and necessary.

I found Sierra Hearth & Home to have a very nice showroom, with a lot of variety. The employees…read morewere very knowledgeable and did not try to pressure me. Consultation appointment scheduled within 7 days, even during winter, which was unexpected. Employee called morning of appointment and also an hour ahead to say he would be 15 minutes later than scheduled. I haven't had this level of communication and good customer service in a long time. Estimate was received same afternoon as consultation and questions answered promptly. Prices were fair and we have ordered our pellet stove. I am very confident that the installation will be the same great service as we have received so far. Update: Pellet stove installed, and as anticipated, service was superb. The crew called 30 minutes prior to arrival and showed up within the scheduled time frame. They laid down tarps to ensure they didn't track in dirt or snow. They did a great job explaining the unit and we couldn't be happier.

After calling several local companies and being told they were 'too busy' to help, I contacted…read moreTahoe Chimney. Even though I thought they might be too far away, they sent someone out immediately. Our technician, Cameron, was fantastic. Unlike some techs who can be dismissive or talk down to homeowners, Cameron was incredibly respectful and knowledgeable. He took the time to explain the problem and our options in a way that actually made sense. I especially appreciated that he went out of his way to find a temporary solution to keep us going until a permanent fix could be implemented. It's clear this team knows what they're doing and truly cares. I'm so glad I called them!"

Super Fast Service. Reached out to them on the morning and they fixed my fireplace with service and…read moreeverything by 10:30 AM. Five Stars -Ganesh

I placed a request for assistance on Yelp and Kolt from Carson Valley Heating replied very quick…read more After communicating back and forth, the other companies hadn't even replied before CVHeating had a bid and wanted to schedule an appointment for the following day. They ordered a needed part from Reno and had it the next morning - then showed up 2hours earlier than the appointment time! Who does that? It was awesome! Our heater was out and we were getting cold. After meeting Eric and Keagan (service reps) and considering their interactions with each other, completed work, professionalism from Kolt from the beginning, and friendly attitude towards me - I STRONGLY recommend Carson Valley Heating and I will call them directly for further needs.

We love Dr. Ross and Dr. Sheets. Wonderful hospital and so glad they have evening and weekend…read moreservice!

If you're in the market for a new insert or need to replace one, do yourself a favor and go see…read moreRandy! We drove the extra distance from Reno and we couldn't be happier! Outstanding service, top-notch quality and the installation team of Ricky and Mathew were on time, personable and highly professional. As in Spinal Tap, I give them an 11!! Superb job everyone!!

Dominic from Woodstove Distributors Inc did an excellent job in inspecting and cleaning up of our…read morechimney/fireplace. He also provided a clear report about his work. Dominic is professional, courteous, with a big smile and a warm heart. I highly recommend Dominic to family and friends.