I should have written this review after my first horrible experience with this practice. From beginning to end Dr. Coit's office has been the most unethical practice I have ever attempted to attend for healthcare.
We moved to La Quinta, CA from the East Coast and my daughter was 2.5 months old. I needed to get her a pediatrician immediately as to not fall behind on her vaccination schedule. Plus, as a new mom, it is comforting to have someone you trust in place in case anything should come up as it often does with newborns and infants. I also wanted to get her an appointment with a pediatrician because of a flatspot on her head which I believed needed medical attention. I asked my local mom's group and Dr. Coit's office came "highly recommended" from a few of the mom's. Naturally, I called the office to make an appointment for my daughter ASAP.
I had already checked with insurance to be sure Dr. Coit was in network. The receptionist told me they were taking new patients then asked what insurance I have. When I told her Cigna, she LIED and told me they cannot work with that insurance. I explained that I had already confirmed with insurance and then had my insurance company reach out to them to also confirm. His office never called me back after hearing from my insurance. I called multiple times and they still lied about not accepting my insurance. Being a healthcare provider myself, I explained they have an ethical obligation to take my daughter as a patient due to being in a contract with our insurance company. After much back and forth the receptionist ended up admitting that they accept our insurance but "last time had a hard time with billing" which is a complete made up lie and no healthcare providers have ever had issues billing my insurance. Dr. Coit's office apparently doesn't like the reimbursement rate of Cigna compared to other networks so they thought lying would be the answer. Wrong. I don't tolerate that.
We went to the appointment and met with Dr. Coit. He was a nice man but in my opinion, way too old to be practicing medicine. He had to remove his hearing aids to "listen" to her heart. I have to wonder...what exactly did he hear? That was just one of the issues during the exam. After looking at the flat spot on her head, he provided a referral for a specialist which I will say was the only helpful part about going to this office. However, as any new mom would, I wanted to be thorough in my research for any medical needs that arise with my daughter. So, before making an appt. with a specialist who was over two hours away, I made an appointment with another pediatrician to get a second opinion so I could be more informed. I requested my daughter's records from Dr. Coit's office be sent to the other pediatrician for collaborative information.
Fast forward to her 6 month exam where I call Dr. Coit's office to get her an appointment. When I attempted to make an appointment, Kara from reception stated "you are not welcome back to our practice since you saw another pediatrician. We recommend you stay with them." I tried to clarify why I wasn't welcome back and she was unable to give me an actual answer. Completely unethical as I was already an established patient of theirs. Since when is it not allowed to get a second opinion at another doctor to assure you are making the most informed decision for your child? Unacceptable.
I then proceeded to send multiple emails to seek clarification from Dr. Coit's office in which the office ignored me purposely. Kara finally responded on my third attempt and word for word her email stated, "You are not a patient in our practice and we have no ethical or moral responsibility to accept you as a patient. We wish you the best but please stop contacting us". I wonder how these people sleep at night being so highly unethical towards patient's seeking healthcare for their children. Kara is not only wrong that I "am not a patient" she flat out lied yet again.
To say I am disgusted with this practice is a complete understatement. They have lied multiple times and are highly unethical. I cannot believe anyone would recommend this practice. I will be going to the Better Business Bureau next. read more