Honest prompt and fair priced. No issues, about to hire Onofrio again for another whole house…read moresystem at another property that Climate partners originally installed , they went out of business & Bowman took over and refused to honor my warranty with climate partners for the 3 year old American Standard whole house heat/air system. Bowman then charged $2400.00 for a circuit board and more Freon!!! Only reason I'm having them come out again is we have one more maintenance call due & paid for Which is needed since system totally not working due to a power surge a day ago. BUT! I will then have Onofrio take over and deal with my properties. Shame on Bowman and kudos to Onofrio!

My daughter in law asked me to leave a review because she was so impressed with the experience…read more After dealing with another HVAC company that left a bad impression, this company was a breath of fresh air. From the first phone call, everyone was friendly, helpful, and happy to answer questions. The customer service alone stood out. Even though they were a little more expensive, the professionalism and kindness made it worth it. It's nice to see a company that still knows how to treat people.

Scott came out on a call for help with my freezer. I needed same day service and was here within 2…read morehours of calling. Scott solved the problem in less than 30 minutes and was curteos and professional. I will use them again when needed.

Update: Disappointed and hard to come back from this after being a customer since 2010…read more Took almost 1.5 weeks to complete a valve replacement. The 3-way valve went bad on a Navien tankless water heater in our rental. Leaving the tenants with no hot water and no heat (luckily heat just for 24hrs). Paid $200 for an emergency visit after hours. Valve was not in stock and had to be ordered. Part took 3 days to deliver, install appointment was not booked till the part was arrived. No available installation times till 4 days out. Install day came and the OLD o-ring ripped during installation, with no suitable o-rings to use the tenants had no heat or hot water still. Being the end of the day, one had to be sourced the next day or ordered. No luck locally so it was overnighted, another day lost. Part finally came and installed. $900 or so later, about 1.5 weeks and applying rent credit to cover tenants inconvenience. A simple, even out of stock part should be overnighted. Or at the very least utilize tracking to pre-book the install date PLUS order the necessary wearable items that will need to be replaced. O-rings should NOT be reused. Lots of inconveniences, time lost and money spent. I requested a call back from a manager to discuss how to prevent future issues. Days later no call back. Thanks for the customer support. I will be looking for another provider. Original Review: Currently use Tri City for service on an income property in Hamden. "Gurdy" the tech was sent for a no-heat call on a friday evening in the rain. Solved the problem quickly, tenants were happy and warm. Thanks!

Our ac stopped working on July 4. It was during an extreme heatwave. Ryan from Modern Heating and…read moreAir called me back within minutes and was able to be at our house within the hour. He replaced the capacitor within minutes with a smile. Such a nice guy! The cost was very reasonable (especially for a Saturday and a holiday!) We will be using them again. 10 Stars!

Phenomenal response from Tom who returned my call within minutes and stayed with me on the phone…read moreand by text over an hour guiding me through troubleshooting. We got our furnace back with some simple repair steps, and Tom checked in the next morning with more helpful advice. Truly caring service. I cannot recommend enough.

I had scheduled an appointment for Tuesday, May 19th at 5:00pm to have my AC checked and nobody…read moreshowed up. I left a message and no one returned my phone call. I am not happy with the way I was treated by this company.

We requested for heating system solution and we got an amazing guy called Ethan thank you for…read moresending him to fix our heating for us. Very communicative Such an amazing guy. Thank you

Called Rick's for a basic bathroom repair, they did a good job taking care of it. Turned out be a…read morenightmare afterwards. They discovered after the repair that We had a bigger problem to the point were the town had to be called to shut my water down in my house, not knowing if we were going to have water for hours or days Ricks went above and beyond to make sure that did not happen, what could have been a weekend nightmare Rick's turned into a miracle. Water back in my house within a couple of hours, GREAT RESPONSE TIME GREAT SERVICE CLIENT FOR LIFE!!!! THANK YOU NICK!!! HIGHLY RECOMMENDED!!!

Lee installed our new kitchen faucet in no time! Professional, knowledgeable, personable. Couldn't…read moreask for better service! Thanks Lee and the folks at Rick's Plumbing!

I called because I needed maintenance done on my boiler and they got it done. They were on time and…read moreworked quickly. They let me know what they did and when I should call back to keep my system running. Would recommend.

I contacted Almonte Heating and Cooling to get a quote on replacing my HVAC unit with was 23 years…read moreold. I was able to get a call back in 30 minutes to have them come out and see what was needed. I have my quote within 24 hours. I asked if he could quote another brand so I could compare them and another quote was provided as well. Pricing was good compared to other quotes that I had received. After signing to do the work and setting up the day which was on a Saturday he emailed a few days as a reminder he was coming. They arrived on time they were neet and clean during the install. The unit was tested to make sure it was running right. I would highly recommended them.

Never responded to me after I called 4-5 times. Needed emergency service no heat with a new boiler…read moreinstalled one month ago. Tried troubleshooting with nothing happening. Unit is supposed to go on within 5 minutes after that, no heat. Your info on internet says 24/7 service as the girl couldn't tell me if they'd call me back but said an appointment was put in. No straight answer. Very weak communication along with inept information.

had a mini split installed in my basement back in June 2025, something went wrong in under a year,…read morefound out the installer made a critical mistake installing the unit and now they cannot fix the unit unless I get a carpenter to install a small access panel in the ceiling. 3 appointments and Mini split still not working because of the condenser pump. Told Jesse to call his manager to see how can they make this right, but all he did was go outside to speak in private while basically putting the blame on me. Called the customer service line and the lady tells me he needs to call the manager on 3 way with me so that we can try to resolve the issue, but Jesse refused. Terrible experience and now I have no AC for the hot summer.

Helpful, knowledgeable staff. Affordable pricing. Returned my phone call. Solved my issue in a…read moretimely manner. I recommend their services.

We just moved to the area and had heard good things about this company. From what my daughter in…read morelaw told me the guys who came out to the house were friendly, and seemed like they knew exactly what they were talking about. But after calling the office to talk about everything, we completely changed our minds. Someone picked up the phone, Alicia? maybe.. my daughter in law said the tone on the phone was enough to make us take our business somewhere else. It honestly felt like we were bothering her just by calling and asking questions. We ended up going with another company that was actually more expensive, but the woman who answered the phone was kind and helpful from the start. I'd rather pay more than deal with someone who acts like they hate their job. It's a shame because she said the technicians seemed great, but one bad interaction was enough for her to decide we won't be coming back.

I've been using this company for the past 13 years. Over that time I've had them install,…read moremaintain, and service. Two furnaces, a hot water heater, central air, and a split system. 22 months ago my 13 year old furnace failed. Some of the blame can be placed on it being a budget furnace. Some of the blame can be put on the fact that as a member of their service club, my furnace and AC gets tuned up and checked annually. Well, because of their negligence, that didn't happen and I can't help but think that their inability to adhere to their schedule had some impact on the life span of the furnace. So we installed a new stage two furnace. It stopped working last week. I called them to check it out. Found out that the burners are rusted and that the vent system, that they originally installed on the first system, is inadequate. The system caused humidity and water vapor to build up I was told that the burners are covered under warranty but I will need to pay $950 for a new vent system and $200 for the service call. Let me get this straight: If the furnace was installed properly I would not need the service call, nor the replaced vent system. I've been going back and forth with them for a week and finally settled on a $550 price to get the job done. This work is scheduled to be completed tomorrow, but I woke up this morning to a cold house. I started calling at 6:00 AM, nobody picked up the phone. I finally reached someone at 7:09 and was told I would get a call back. We will see. I'm sure we will have to tough it out tonight, I'll make sure I put my experience in the edit. Suffice to say, tomorrow will be my last experience with this company. I will find a company that stands by their work. I will no longer refer them a d let everyone know how they treat their valued customers. See my email to the company: I still have a very bad taste in my mouth about the whole situation. I was charged $600+ on a newly installed furnace because Climate Partners installed the furnace wrong the first time by using a vent system from the prior furnace (which Climate Partners also installed). I spent way too much time pleading my case and was told that the new vent system was where the cost lies as PVC and the work needed is extensive. I bit the bullet because I needed this done. When the installer came, he cut off two eleven inch straight PVC pipes, and two elbows, then reattached two new elbows, and two new straight pipes. Total cost for supplies would be at best $25. Then he removed three screws, and turned the motor so it would match up to the new connection. The total time it took for him to do this was around 10 min. The rest of the time was spent installing the new burners and monitoring the new install, which was supposed to be fully covered. I also had to call Climate Partners back as the WIFI thermostat was no longer connected. Literally $25 of supplies, 10 min of service, mind you the install of the burners and the monitoring of the install was covered by warranty and I was charged $600+. All and all, I felt that this was a total rip off as everyone I spoke to, including HVAC professionals are amazed that your company wouldn't stand by the original install work. As you probably noticed, I didn't evaluate the work done because quite frankly, I don't believe anyone at your organization has any business ethics and really cares what your customer satisfaction. I was passed around pleading my case to various members of the your team until I was told basically to take it or leave it. Considering I've invested in my house with two furnaces, hot water heater, air conditioning system, thermostats and control board, considering I have paid close to $25,000 in investments through your company over the years and knowing that my AC system needs to be replaced soon, it was my hope that I would be treated as a valued customer. But instead, I was treated in a way that left me frustrated and powerless. I haven't spoken to my wife about this yet, but if I have my say, I will be using another company to service my equipment in the future, including any new installs. It is truly disheartening that I would be looking for a new service company to provide support to our family. I hope the $600 earned offsets the relationship broken, but maybe preying on customers who wouldn't know any better is the norm with Climate Partners, I don't know. I just feel preyed upon and it's not a good feeling at all. I am requesting that you share this with your team. Especially your owners. I want them to know how their LONG TERM LOYAL CUSTOMERS are treated. If your team cared anything about customer satisfaction, more care would have been taken in this case.

Had them servicing my home for about 2 years. Besides NEVER…read morebeen able to schedule and appointment, every time they come to fulfill my maintenance program subscription, my HVAC system stops working (go figure). I stopped calling them as I found that their diagnose never (NEVER) is the issue and they keep changing parts unnecessarily and charging for things you do not actually need it. Do they set you up? cannot say, would not say, but I cannot trust this company and will never recommend them to anyone. Sad, looks like it is a practice for many business nowadays.

Excellent service provider. Having HVAC installed for the first time in a house that was built in…read more1950. The owner and his crew show you everything that they are doing and are very knowledgeable in how this custom made system is being installed. New gas furnace with condenser with all new insulated duct work. All in all a very satisfactory installation.