I have a primary dentist but visited London Bridge Smiles for a specific product that they carry that my dentist does not. From the first phone call I got an uneasy feeling about them. I called to inquiry if the product was possible under a very specific set of circumstances - a very clear yes or no answer. The receptionist was very lackadaisical and said I would have to come in. I thought his was odd because it is a very clear yes or no but I scheduled the appointment anyway. Second warning flag - they charge you to hold your appointment over the phone! I really hesitated on this one. What medical practice does that? Again, I reluctantly paid. Arrived 15 minutes early to fill out the excessive paperwork for a simple yes or no question and inquiry into cost. I informed the receptionist that I would not be filing insurance and was simply there for cost and probability. 15 minutes past my scheduled appointment time they came up and said they wanted to take a picture of me - I declined again stating I simply wanted to ask a question and get a cost estimate. The receptionist flippantly said oooooook as if I was not allowed to decline. Finally, I was called at which time the first hygienist stated I needed x-rays. I declined stating I was just here (all together now) to ask a question and a cost estimate. She looked shocked. I told her that I had x-rays and more advanced imagery done that I could send over if I decided to use their office. Waiting for the doctor to come in - the lady who originally scheduled the appointment came in and said they could not let the doctor come in without x-rays. You read that right - the receptionist dictates what the doctor does. Mind you, nowhere on their site does it say anything is required outside an "impression". Nowhere on ANY other site, including the manufactures site, does it say it is anything more than an impression. At that point I was extremely irritable at the fact that I had taken time off work, paid 29 dollars, had to explain myself 5 times, and deal with flippant attitudes. It also become evident that they have a set agenda and the patient has no voice in the matter. I got up and left. I could hear the receptionist make a comment about me to the other 6 people at the front desk, again solidifying the environment of the office. I am sure there is a reason for their protocol but they should clearly advertise that on their website and on the call. I would have surely saved myself the time, effort and frustration. read more