I've been a USAA member for over 20 years, and while I don't think the experience is quite what it…read moreused to be, I've stayed because of the convenience and the history I've built with them. One thing USAA does well is ATM access. There are plenty of ATMs available, making it easy to handle everyday banking. Physical branches, however, are much harder to come by, so I consider myself fortunate to have one nearby when I need in-person assistance. Don't let the long lines discourage you. Every time I've visited, the lobby has looked busy, but the tellers work efficiently and keep things moving. What appears to be a long wait usually goes by much faster than expected. While I wish some aspects of the overall banking experience had remained as strong as they were years ago, I still appreciate the professionalism of the branch staff and the convenience they provide when I need face-to-face service. If you're visiting a branch, expect a crowd--but also expect a team that knows how to keep the line moving. Still have a 5 star rating for branch location but company would get a 3.

I am a 23 year member of USAA. It was clearly one of the best financial organizations I had ever…read moredealt with at the time. The past approximately 5+ years has been quite the opposite experience. They have literally ripped me off for thousands of dollars, how? Here's two examples. I disputed an airline charge for a ticket that the airline had charged me for twice for. It was an easy erroneous transaction to prove. Both tickets were in my name, and listed me as the passenger to two different airports, on opposite sides of the country at the same date and time. I thought it would be an easy open and closed case; but NO, USAA said there was not enough proof and refused to refund the charge. The airline actually told me to dispute the charges. So, they ripped me off $1500 on that case. More recently I reordered my checks. When I received them the checks were seriously printed wrong, with an odd word between my first and last name, it wasn't even a name (maybe in a foreign language?). They said they could not reprint them the way they were in my previous order. I said forget it, just refund my money and I'll order them from somewhere else. USAA said they could not refund my money even though they reprinted them quite wrong (obviously they have zero Q&A). Then they ordered more checks even though I clearly stated over and over I did not want them as they were going to print them, AND they charged me again!! Sadly I have 4-5 more examples of blatant wrongful practices that end up costing me money! USAA is now a very corrupt bank, I cannot believe they can do whatever they want. Additionally, when it comes to rude, inexperienced representatives; you can complain all you want and nothing will ever happen to them, and they know this! 23 years as a member means NOTHING to them. The new CEO (and a few before) should be ashamed of themselves and what has happened to a once great bank. I encourage everyone who has been ripped off by USAA to file complaints with the BBB.

Linda and Gilbert understand real people who've worked hard for their money. I enjoy hanging out,…read moresitting down, going over strategies, what ifs. Then making a few decisions, and always leaving feeling like I hang out with some pretty smart people.

John is a good listener and understands my finances. We visit weekly to go over strategies as this…read moremarket is ever changing. He is a hard worker and I believe he is quite knowledgeable of the financial market. He has assisted me with having gains to my account in the past 2 years. There are some setbacks in the craziness of the market, but John watches these trends and has some great advice for me. I am a beginner in the market, but he will put you at ease and explain or answer any of your questions. John and Gilbert will make you feel comfortable about initially investing. You will feel like you have made a new friend from the moment you meet both of them. Now, let's go make some money!

Point Man Luke was immediately responsive & helpful when my wife & I walked in without an…read moreappointment. He was receptive, efficient, & understanding of our simple request. As we waited, briefly, we witnessed him interacting with several clients in a friendly but professional manner. Fidelity is lucky to have him there.

I withdrew my pension from USAA through... I withdrew my…read morepension from USAA through fidelity and since November I have been told everything was all set for deposit on Jan 1, 2026. However they added a number to my account and deposited to the wrong account. I keep calling not getting any answers I am being told I just have to wait the is unacceptable. Clearly I took this money out because I needed it. They made this mistake I did not this should be something they can fix on their end. I am so upset I will close any accounts I have with them and tell everyone I know. We are better off having our money with Charles Schwab. No one over there is taking accountability for their error. They will not allow me to speak with anyone else there at all!! This is not okay I have been dealing with this since November. Please if anyone in Corporate can call me or reach out to me. This is not my mistake I need my money.

Ernest Martinez has been a life saver. He was able to track down all of my portfolios from various…read morejob 401ks that had been stagnant out there for the past two decades and consolidated them into one high risk IRA. I have another 20 years to go so I was confident in a higher risk investment. He carefully explained all of the ins and outs of investing and helped me with a recent life change. I feel so much more at ease right now. I will ride out the stock market and watch my gains increase in the long run. He is easily accessible and understands the needs of working people like me. You don't need to start off with a lot of money. He will help you understand your budget and financial needs with charts and trends. I highly recommend Ernest!

From the owner: During these uncertain times, we're here for you - ready to listen, support and navigate this…read moretogether. We care about your physical health and your financial health. Please reach out and see how we can help you. Edward Jones is an investment firm that believes your financial goals deserve a face to face conversation. We can help you prepare for retirement, save for education and be a tax-smart investor.

Gina Hughes really helped me set up a plan for my household. She took the time to listen to what…read moreour goals were and she helped layout a roadmap for our family's financial success!

Emory Jones helped consolidate all of my plans that had with previous 401k's and some other…read moreinvestments I had. He really did a great job of interviewing me to understand what my goals were and are and it helped him make great recommendations that were right for me. I truly appreciated his patience in explaining everything. He has a great demeanor and his employees are very sweet and gracious. He has done well for me! I definitely recommend him.

We wanted to take a moment to share our sincere gratitude and enthusiastic compliments for Dillon…read moreMcElroy's exceptional project management and maintenance work on the turn‑around of our property at 3633 Candlebrook Lane. Dillon has been phenomenal. His communication, clarity, and follow‑through were consistently excellent. He is incredibly customer‑focused, proactive, and truly goes above and beyond in every aspect of his work. Throughout the entire process, we felt fully informed--whether it was timelines, progress updates, or unexpected issues that came up. Any time we reached out, Dillon responded quickly, professionally, and with genuine care. Honestly, this has been the best turn‑around manager experience we've ever had. Dillon is an outstanding maintenance manager, and we wanted to make sure his exceptional performance and dedication were recognized. We are extremely satisfied and deeply appreciative of the work he put into bringing this property back to life.

I am writing this review to share my experience with the property management at Marshall Reddick…read morein San Antonio. On a positive note, the team was very responsive prior to move-in, answering phone calls and text messages in a timely manner. Unfortunately, that level of service dropped significantly once I was in the home. Post-move-in communication was exceptionally poor. I often had to call multiple times without receiving a response, despite the company expecting immediate replies whenever they reached out to me. We also experienced recurring issues with the home's water heater, losing hot water on at least three separate occasions. When we submitted maintenance requests, we were advised to turn up the temperature on the unit. While this provided a temporary fix, the underlying issue kept happening. It was only after sending a stern email and copying the property manager that the problem was finally addressed properly. To make matters worse, upon move-out, we were improperly charged a cleaning fee despite having hired professional cleaners and submitting the receipts directly to Joshua Garza. Joshua was unresponsive regarding the charge, and even after CCing Melisa Day, I still received no reply or resolution to this day. The lack of accountability and communication has been extremely frustrating. If you want to avoid a headache, I recommend to NOT lease through this company.

Nice office very cozy Friendly staff…read moreWork station for customers Private rooms for meetings Conveniently downstairs from my apartments Free and plenty of parking Cute neighborhood branch

Rating on investment is a 5. Assistance in office and 24 hour representatives I give a zero.i…read morecalled the 24 hour representative number When I wanted to cash in my mother's shares .I would get different answer from different specialist when I called. . I needed to make a name change as she remarried . I was told I had to drive to Houston (3 hours away) to make my mother's name change, and bring her marriage license and her financial power of attorney as I had to start managing finances. In Houston 1 person was in the office. I gave him all the documents , he photocopied them but seemed a bit distracted talking to someone who was not a client and came to visit. He gave us a paper that needed to be notarized and gave us directions for a mailing, packaging center that had a notary public. I asked wasn't this something that could be done in office. He said it was a Friday and he was the only one in that day and was not a notary, which Schwab should have taken the time to make him one if he was going to be alone in the office . The office was very large so I can't imagine everyone took the day off at the same time but yes they did. Later on I sold shares and asked for the check to be mailed as I could not transfer it to her bank as it was not listed as a choice. No representative could figure out why OR talked to any supervisor to have their IT people look into it. I needed the money to pay her rent, a representative told me he could overnight the check even though it was a Friday. The next day check did not arrive, Monday it did not arrive. Finally Tuesday it arrived but with the wrong name ( we did make the name change). Of course the bank would not accept the check as her first name was the only match to her account.When I called the representative number they did not have the necessary paperwork for the name change... thanks Houston office that's why I drove 3 hours. I mailed in the information ( again) and turn around was 14 days. By that time I took money out of my personal account to cover her rent. The rep told me they would put a stop payment on the check with the wrong name. I went into the office thinking in person would help with this transaction. The man who assisted me was very courteous but said the amount he saw in the computer was not the same i quoted as her available monies for withdrawal. He said it showed money was taken out, the exact same amount as the wrong name check with the stop payment I received. I told him there was a stop payment which he did not see because the previous rep did not enter the phone call details I imagine.Luckily the check was in my wallet to show it had never been cashed otherwise she would have been out of $7,000 dollars. This front desk gentleman told me he could do a wire transfer which I agreed to. He kept telling me he wasn't familiar with the form and possibly it was not the correct form to use and wasn't sure if the transaction would go through. Again no one in the office to assist him with this question. At this time I felt this was a ploy from Schwab to keep me from getting the money for my mother, because so many wrong answers , poor attention to detail, personnel not knowing the correct form to use .. it was so frustrating!!! I did finally transfer money into another bank account of hers that was listed in the site . The rest Of her money still is in Charles Schwab because now I will just transfer it into another bank account then transfer again into the correct bank. So it seems everything is fine until you want to sell shares and get money.

Good and bad. I have had an investment account with them for years. Only had one problem in…read moretransferring a Mutual fund from a bank over to them. Finally had to cancel the transaction. Then after a year tried again and it went threw in days. crazy. Don't listen to all the bad reviews here.. Fee's are low to non existent. Hopefully I will never have to go back to a brick and mortar bank again.

Took my elderly mother into this location so we could get my name on her accounts since she is not…read morecapable of managing her finances. Spent well over an hour signing mountains of paperwork. I presented my POA's and we told them we wanted all 4 of her accounts consolidated into as few as possible. I received statements for four accounts recently so I called and they told me I was not on two of her accounts and they had not consolidated accounts and I had to physically take my mom into the location AGAIN. My mother is in assisted living and uses a walker.

I've been really impressed with the team here. Everyone is down-to-earth and genuinely kind. They…read moreare very dedicated to putting in the time and effort to help their clients succeed and it shows. I highly recommend!

Before I do business with anyone I like to see how interested they are in my needs. I called and…read moreschedule an appointment to have them help me with a small retirement account. I purposely told them the account was less than $100,000 to see how I would be handled. I was scheduled 2.5 weeks out and felt that $100,000 was not enough to get their attention. During the initial call the rep was not very engaging or interested . . I thought let me give them one more shot. I cancel my appointment and NOPE not one follow up call or email. So obviously, this place is only looking for big fish . . . how can I rely on someone to take care of my dollars when they don't' care to handle my pennies? Lesson . . don't judge a guy in cargo shorts and t-shirt, I am willing to bet many of them make and have way more money than guys rolling in leased Mercedes and in debt to their eyeballs. Flipside, they might be AWESOME for clients with a huge portfolio, but they will never get to see what I was willing to bring. BTW ,DO NOT CONTACT me for follow up.

I needed help with both my 2019 personal and business taxes. Ms. Cuellar and her team did an…read moreincredible job. They stayed in touch with me and made it easy to do it all online. She didn't just take what documentation I gave her and go from there, she also asked me about things I hadn't considered before. The result was a larger refund than I expected. She made it painless and easy. I'm coming back to her next tax season! It's hard to find someone honest, invested in your best outcome, who's there to answer questions, and who doesn't drag their feet. I'm glad I found Minerva Cuellar!

I had been a client of this firm since 2018 and had positive experiences, but this recent tax…read moreseason changed my opinion sadly. Communication was inconsistent, and I repeatedly had to follow up for updates. The most serious issue involved an admitted oversight related to projected tax liability for 2026 (something I didn't ask for), which has caused hours dealing with the IRS and a moderate amount of stress. What left the worst impression was the response afterward. Rather than taking meaningful accountability for communication failures and oversight, the focus was placed on defending the return's technical accuracy and justifying the fee. The small "goodwill adjustment" offered felt dismissive given the amount of time and frustration involved. Accuracy is expected from a paid tax professional. Communication, attention to detail, and client support are what separate a quality firm, and unfortunately this experience fell short in those areas.