WASTE OF TIME! They…read morecalled and I had a difficult time getting out there with my dad and we show up within a month and they said it was too long and the insurance is closed and they couldn't us. They said they threw out the paperwork. What a waste of time. What a arrogant service strategy I would recommend Oakdell or maybe Davila. Maybe Amazon has a service?!? I can only hope.

They were a pleasure to deal with. Their business office and their store have different hours and…read morelocations. And their store is divided up into a pharmacy counter and a medical supply counter. They were extremely helpful by phone, taking time to verify that they had exactly what we needed in stock. They did. And when we arrived, we found the store to be clean and organized, and they already had the item we needed waiting for us behind the counter. We also considered renting a wheelchaor or walker for Dad while we were there. They had monthly and daily rental options with reasonable prices and a large selection. It was nice knowing that this option was there if we needed it.

Karen was so very warm and helpful. She made excellent…read moresuggestions when we asked for advice and patiently had my daughter try out different reclining chairs as she prepared for her upcoming surgical recovery. Delivery of items was made on time with several phone calls on the day of delivery updating me as to anticipated time of arrival. I very highly recommend this business and personally thank you Karen for being so very kind to us.

Always helpful and friendly. Spends the amount of time you need to determine exactly what product…read morewill work best for your situation.

I was contacted by a man from Bexar care and he tried to lie and claim that I still had business…read morewith them which I haven't I have purchased. They never lie machine sometime ago. My doctor gave me a prescription and I got it from HEB Pharmacy . He tried to lie to me and claim that I came in in April and got another machine from them which is an absolute lie. I told him I hope he had a video of it because that's not true and he knows it so I'm still dealing with them and with my insurance company so they can get reimbursement for the money they stole. and what is even more disgusting as the machines cost $35 and they're charging what would be too much the cost of machine and two months rent would pay it off. They're sickening.

These people seem totally incompetent. They say I cannot have a nebulizer because I have gotten…read morefour nebulizers in the last four years. Um, no. I have had Medicare B pay for four prescriptions for Albuterol to go into a nebulizer. I woman who answered the phone barely spoke English. DO NOT HAVE YOUR DOCTOR USE THESE PEOPLE. Medicare patients are supposed to choose their DME provider.

I moved to Austin recently and had to go through a surgery. During my recovery at home my current…read morebed isn't working out for me because of the surgery and I wanted a Hospital grade bed. A cousin of mine who lives in San Antonio mentioned about Primo Medical Supplies and had great things to say about these guys. I was a bit hesitant to call them as they are far away from my place. But I still gave it a shot. Owner tried to understand what my needs are and then came up with a quote that not only had good discount on the Bed rental, but also gave me a huge discount on delivery. Delivery was smooth and the delivery guy took all the covid related measures while setting up the bed at my place. Overall very smooth process. And I am super happy with my decision and thanks to my cousin as well who referred me here. It is important in this line of business to understand the patient needs first and then offer them based on their need and budget. And I think Primo Medical Supplies is exactly doing that. Keep doing the amazing work guys!

Before buying research on line. I was sold an item that cost $169 that I later found only cost…read more$25-$37. This is probably why they have a hard "no return" policy,

I had a Walker I had ordered and I needed it put together so I called medical wholesale! Karen is…read morethe only one the year and she is just outstanding. She put together my chair and charge me only $10 where a bicycle place I had caught wanted over 100 just to put it together! They have all kinds of wonderful equipment. I hadn't even thought to buy one there. Another woman was trying out one of those little scooter things and Karen was showing her how to use it when I went in. Check them out if you need anything like wheelchair, walker, scooter, they even have those chairs that go up and dump you on the floor! I don't know what else they have but I certainly would call them first and see. Customer Service is Karen and she is just excellent at what she does, which is everything in that store. Highly recommend that place on McCullough in San Antonio.

Very helpful & Friendly will be a returning customer Great prices staff is great no complaints here…read more!

I visited this store, this past Friday with a friend. (I had gone to Pink Boutique and the gal at…read morethe front desk of that store was rude). Thankfully, my friend encouraged me to try SMS. I explained as I walked in, that it was my first time, recent breast cancer surgery etc. The staff were...wonderful. I informed them that the other business told me that I'd have to pay a $500 deductible, due to my insurance being slow to communicate. I was very pleased that SMS staff got approval from my insurance right away, no issues. They were all pleasant and informative. Anissa, who took my measurements was wonderful, showing me several different bra styles and giving me details about each. I was so pleased with the compression bras shown, that I purchased two. I will recommend this medical supply store to others...hands down, a great experience! I left feeling pleased and happy.

They have durable and reliable compression socks especially for nurses, healthcare professionals…read moreand service professionals who are always on the go. I work in the ER and I'm always on my feet, and the pairs I have are nothing but helpful in preventing fatigue and swelling after a 12- or 13-hour shift. The CEP and Sigvaris socks are also great for running, hiking and traveling. I've previously purchased compression socks from big and mainstream brands before and they were not as durable or comfortable. Their products are definitely worth a try!

Had a great experience - short, brief, but still very detailed. This was my first time dealing with…read morea CPAP machine, and I had no idea what to expect. I believe Juan Ramirez (JR) helped me out and honestly did a great job being efficient while still thorough. He asked if I had any questions, walked me through a checklist of key topics, and made sure I had the correct mask size. Overall, a great place - I felt like a valued patient, and the employees I interacted with were friendly and knowledgeable. I went home with a new CPAP machine and was able to set it up easily at home.

10 FEB - follow up. Got the number for the Director of Operations for them from my provided and…read moreleft her a message. Had a nice discussion and she said she'd look into it. About 20 mins later got a call from the Billing manager and we had what I'd call a 1st rate quality care discussion as a customer. Andrew was kind, understanding and very helpful. he took care of all issues and was going to look into the actions leading up to the below review. The DO, even though on maternity leave, was engaged, supportive and interested to make sure the experience was not repeated. Seems the leadership from the Operational side is fine and is on track to make things right. For that reason, I will upgrade my rating to a 3. Will return in 6 months to let you know how it goes, I really think by the end of that time, I'd recommend them to everyone I know. we'll see. 9 FEB Just started with this company in Jan for supplies. Complete amatures and ZERO customer service. I should have known from the attitude of then gentleman when I picked up the machine. 1 - they could not fullfil the order on the day of pick up for the 1st 3months - said they send it later. here it is a month and a week later and the initial supplies haven't ship. 2 - Web site is non functional for registration. Can get through step 1, but no way to complete step 2 - there hasn't been a issuance of a Patient Code yet and there is NO TECH support for log in issues. 3 - Contact to 'customer service' is a joke, leave a message with 2 agents expect a call back in 24 hours - 36 hours still no call back. 3 - Contact to Corporate - sorry we don't work customer service and they don't have access to client list. If you are someone who happens to get service, glad for you - they did seem to have wide selection of mask types. Value was a bit pricey, higher end of range - something that would lead you to believe the customer service would be great - not so. Given the experience I've had - should be 40-60% lower in price. Best of luck Don Morgan Customer

Small friendly pharmacy. The entire staff are extremely helpful and they go out of their way to…read morehelp with all requests. They can deliver,ship or have you pick up your meds. Ted has been my go to for fast friendly service. I highly recommend them to all my friends. I hope you will too some day.