I hope to revise this review if by chance there's better practices from check in at emergency room. My partner is older and concerned and I was told I couldn't be with him at check in. I have much info on his health. Accommodating would be kind and thoughtful for the patient and for info gathering. We are in an emergency situation would normally go to a dif. Hospital. I hope to report back with better practices. UPDATE: PA was amazing and check in gal became nicer. Quick diagnosis, efficient fortunate. It was only a urinary tract infection. Did all the necessary test that ChatGPT recommended I'm very pleased. read more

Alameda iHospital is filled with a lot of caring nurses and gifted doctors. The people there are warm and dedicated to providing excellent healthcare and services. The doctors listen, and are extremely helpful in reaching healthcare goals. I give Alameda Hospital four stars! read more

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No wait but ridiculous misdiagnosis. Caused several extra days of severe pain and could have killed her. They diagnosed a bowel blockage as an aortic aneurism so they said just wait until your Drs office is open next week. Severe incompetence. Her cardio thoracic surgeon was very upset at such an obvious condition was missed entirely. Basically med school day 1 and they couldn't do it. Not to mention that they also couldn't even find a wheelchair to take my mom inside for about 15 minutes. Really? No wheelchairs at the entrance to the ER? Unless you won't make it to the next closest hospital DO NOT TAKE SOMEONE YOU CARE ABOUT HERE read more

Was brought by ambulance from home because of my severe chest pains, tingly hands, fatigue, nausea, etc. I was scared out of my mind, crying and in so much pain. The nurses were so incredibly rude and careless. One of them told me she "is a medical professional and isn't there to hold my hand." Umm...are you ok? So glad she's in patient care and responsible for the care of others. Another screamed at my husband and 2 young daughters who came to check on me. It was a true nightmare - upon being discharged I vowed never to return. Save yourself the headache and humiliation and go elsewhere read more

the alameda hospital offers many services, like cardiology, cancer care and rehabilitation, and emergencies. the security is good, with officers and general check in protocols to ingress read more

Alameda Hospital - lot - Hospitals Near Me - Alameda, California

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Came to Alameda Hospital for my partner to get some labs drawn, and everything went smoothly. The staff were friendly and professional throughout. The phlebotomist had no problems finding the vein. My partner also needed to get an EKG, but unfortunately the department had already closed for the day. What really stood out was how kind and proactive the lab registration staff member was--she went out of her way to call around to other nearby hospitals to see if they could do the EKG. She spent several minutes trying to help us, and it was genuinely appreciated. In the end, we had to go through the emergency room to get the EKG done. The ER waiting room is small but seemed adequate for a hospital of this size. There was a large TV playing sports and natural light coming through open windows, making the space feel more pleasant. Facilities are a bit on the older side but clean. There's also visible security both in the main hospital and the ER, which made us feel safe. The surrounding area felt safe as well, and there was plenty of parking right outside. The nurses, EKG technician, and doctor we interacted with were all friendly and helpful. Overall, we had a positive experience and would recommend Alameda Hospital for labs or emergency care needs. read more

Alameda Hospital - ER waiting room - Hospitals Near Me - Alameda, California

Alameda is one of the dirtiest, unprofessional hospitals I've ever seen. They can be very insensitive to patients, negligent with their treatments and medication. In my opinion, if you're seriously in need of medical attention, you would do better going a little further out to maybe another hospital. I will never come here again. read more

Alameda Hospital - Alameda is one of the dirtiest, . unprofessional, negligent, insensitive, irresponsible and depressing hospitals I've everSEEN. WN reccomend - Hospitals Near Me - Alameda, California

I went to the ER a couple months ago for a medical emergency. I was in extreme discomfort and they had me wait for 5 hours with no access to a bed or a doctor. I ended up leaving and had to go to a different ER the next day to receive the treatment I needed. I don't know if they are understaffed or overcrowded, but it was horrendous experience. The admitting nurse saw the eczema I have on my knuckle (it does look like I punched someone), and asked if I got that from hitting my partner. I tried to explain that it was dry skin and he kind of laughed me off. It was uncomfortable and I was in pain so I just kind of giggled and tried to talk about something else, but I was immediately not interested in continuing the conversation despite I had to in order to be placed in line to see someone. Then fast forward to now, and they are charging me for labs I did not consent to or receive results from. I guess I peed in a cup but when I left I suppose no one said anything to the lab who decided to test it anyway. The customer service on their site was curt and demand that I pay my responsibility despite receiving nothing. So I'm paying for nothing. I guess all in all unless you are bleeding profusely or have literally nowhere else to go, pick any other hospital. read more

The call no parent ever wants to receive is that their child is in the hospital especially when you live 4.5 hours away. My son, who is attending college, wasn't feeling well and ended up at Alameda Hospital. On our way to the Bay, I read some reviews about the hospital and started to feel nervous. But I'm here to say that our experience was the complete opposite. The service and care were beyond what I expected from a hospital. My son had a collapsed lung and needed a chest tube. The ICU doctor personally called me and my husband and clearly explained everything that was happening and what they were about to do. He was compassionate, patient, and reassuring. He promised to call us as soon as the procedure was done and he did. What felt like forever, but was really only about an hour, he called back to let us know everything was successful and that our son would be admitted for observation. We arrived at the hospital around 11 p.m. Security initially hesitated to let us in, but once they confirmed where our son was and understood that we had just driven over four hours, they kindly allowed us to go up and see him. Our son stayed in the hospital for three days, and I truly have no complaints and only praise. Every doctor, nurse, and staff member we encountered was kind, understanding, and accommodating. Everything the medical team said they would do, they did with little to no wait time or delay. Even the security personnel at the entrance were friendly and compassionate each day we were there. I am beyond thankful for this hospital and deeply grateful for every employee who showed us such kindness during one of the most frightening moments of our lives. I will forever be grateful. read more

Was on the phone since 7 o'clock it is now 751 operator kept telling me My Aunt wasn't there too lazy to figure out where she was so she kept telling me My Aunt was not there when all alone. My aunt was there in the hospital and I knew she was because I just spoken with my hours earlier. I think the girl may have given me a fake name said her name was Brittany,. I was asking her initially if she could locate My Aunt and she transferred me to the ER has she not transferred me so fast she would have heard me say she's been there for a couple of days now ridiculous unprofessional had me worried for no reason read more

I was treated promptly, courteously, and efficiently. People were kind and cared about me.

Maybe nurses should try not making fun of patients within ear shot. You think the patient is asleep and gossip about them while they're dealing with an illness very insensitive and bad bed side manner. read more

Had a severe headache, shortness of breath, achy, body, and tightness in my chest. Couldn't get a doctors appointment for a week, so went to the emergency room. That only did I not have to wait very long, but I was given very loving and serious attention to my problem. They gave me an EKG and chest x-ray, took my blood pressure, check my blood, confirmed I did not have Covid and diagnosed me within two hours. I felt loved and taken care of. read more

Alameda has typically fallen short in the past, but Nurse Will was exceptional in the care he provided to my brother. He was kind, patient, and treated him with dignity--truly setting the standard for what nursing care should be. The doctors were also incredibly helpful in coordinating his transfer to another hospital and ensuring he received his medications. I'm truly grateful for their support. read more

I guess everyone's experience here is different and I'm glad mine was pleasant I came here for rib and back pain and was diagnosed with Gallstones:/. First off I want to thank the ER Team for their quick and efficient assistance assessing me and Dr.Kim he was very knowledgeable the staff was extremely professional thank you for correctly diagnosing my symptoms because my clinic did not, I also want to thank the Tele Unit for all the care they provided while admitted on their floor especially Nurse Leslie, Nurse Jessica, Nurse Arleen and CNA Rosio they were all very accommodating, my meds were given timely and I was always checked on and I appreciate that they were catering and patient with my needs and they were all professional and knowledgeable of explaining my medication step by step. I also want to thank Dr. Moi and Dr. Mendoza for explaining the risks and benefits of my procedure they were both thorough and the team for my successful surgery! if I missed anyone sorry I was highly medicated. I want to thank the Med Surg Unit 3rd west wing as well to the nurses and staff like Mercedita Moses CNA that helped me recover thank you! Special shout out to Case Manager Mary Jane for answering all my billing questions and advice she was extremely knowledgeable and kind like the team at Alameda Hospital I'm truly grateful to you all. I would come back again for any surgical or emergency needs. read more

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This is a summery of my unfortunate three visits to the hospital. Unfortunate, because nobody wants to go to an emergency room. Typically you see people in pain flowing out the doors, conflicts with take in staff by entitled "I want it right now" individuals, and occasionally bad staff encounters. My experience- I had none of the aforementioned experiences so the three stars are all for the staff and the efficiency. I rarely give 5 stars, that's for positive & memorable experiences. I found a good racial and age mix of staff. There Covit protocol is not intrusive and understandable as to why there are no accompaniments in the back. 4 stars- upon my first visit I knotted what may have been a shift change after getting the prognosis. The troubling thing is that I saw two ER doctors charges on the bill of which one literally just walked into my bed space and asked me "how I was doing" and I never seen him again nor did he issue me any medication. When people are in pain it is hard to say no to "up billing" or know what is being given to you as nessasary or not. That visit; knowing what my case was for being there was, I said no, to three procedures that I know wasn't necessary. The bottom line is that some care in a state of an emergency is better then none. Local- good to know the small city has a hospital. Imagine being in a state of panic and in physical need and instead of driving less then 10 minutes from any point in the city to having to triple that into Oakalnd. I've had nothing but professional treatment; however, I do since a personal anger tone from the one start reviews. read more

Alameda Hospital - Just in case... - Hospitals Near Me - Alameda, California

African American lady that works upstairs at the front desk is very rude complains constantly makes me feel uncomfortable and made negative remarks when I am leaving like who wants a uber next and about my smell when I have been laying in the same sheets for 3 days straight very rude besides that's everything is nice read more

Emergency room staff are all so kind and efficient! On a Saturday morning I was taken care of in about an hour. I love this hospital! read more

Absolute worst emergency room experience I've ever had. They didn't listen to any symptoms and straight up refused to treat or attempt to diagnose anything so we had to leave and drive to another hospital to get adequate care during a serious medical crisis. Avoid this place at all costs, especially if you have any chronic illness or pain that is harder to identify than a broken limb. read more

If you want to live avoid the ER! I came via ambulance writhing in pain without pants on and was first approached by security with a wand as if I'm some criminal. The no pants bandit screaming in pain (insert eye roll). The ER doctor first misdiagnosed me and only did a CT scan as a precautionary measure. The CT scan showed the real issue. The nursing staff was cold and no sense of urgency. The doctor would come to assess how medication was working when I hadn't been given any because the nurse was so slow. The person coordinating insurance/registration was extremely rude and condescending. In the end they sent me away with pain meds and a task of calling my primary care physician within a week. Within 48 hours, while waiting for my PCP appointment, I went into septic shock. I went to a different ER that actually treated me. I told the new ER what happened at Alameda Hospital and they were floored at the lack of treatment. In that hospital, I went into surgery 15 minutes after arriving. I spent over a week in that hospital because the lack of appropriate care in Alameda Hospital. If you're looking for competent care avoid Alameda Hospital! Tell the EMTs to take you elsewhere. read more

Appointments in radiology have gone very well and staff quite profesional and pleasant.

Went to the ER in March 2019, registered with all of my Insurance Information and Personal Information. Had a Doctor exam and an Echo exam that was inconclusive and to talk to my PCP if conditions persist - damn, AH is where my Primary Care Physician told me to go. Well, it's September 2020 and I'm alive thank goodness. However, my BLOOD PRESSURE is rising as I just received a bill for the March 2019 service saying a charge, which is not defined on the bill letter (no invoice #), has been sent to an outside receivables management company contracted for by Alameda Health Systems. Apparently insurance covered a portion and the remainder should have been billed to me by Alameda Health Systems awhile ago. Wow, unaware of this outstanding charge for 1.5 years with no timely invoice sent to my home. Here's where it gets worse, I call the 1-800 number on the outside receivables management September 2020 bill letter to inquire and they tell me I need to call a different 1-800 number. The initial number on the bill letter is for a collection service for Speeding Tickets and not for the Alameda Health Systems. The collection agency can't even get the phone number right.... Huh? Now I get it, AHS either factored (sold the outstanding receivable at a discount) to this collection agency operating under the name of AHS and the agency doesn't have their mess together yet. They sent a barrage of letters out related to unpaid (likely never billed) activity that the Hospital had as outstanding. Now I know why Alameda Hospital is in such a mess. I know it's convenient to have a local ER in Alameda and Alamedeans are periodically asked to pay more in taxes for this convenience, but tax payers should not fund a system that is inefficiently managed. Timely bill out for services and you might not need additional tax payer money... read more

Went in there because I had a injury to my leg surprisingly, the staff was able to see me super quick. Everybody was really friendly a great guy named Carlos that works in the ER. Was very very helpful with everything. read more

Hello to all the staff of this hospital I would like to thank all of you, especially the security, doctors and nurses. I spent three whole days with my wife and daughter in this hospital, regardless of religion, nationality, color and race. I really knew that humanity and help were the first words of this hospital. I can't really appreciate you by writing sentences, hoping for more success thanks to Dr_ Cynthia, Brook LDRN, Tudy, Amarachukwu Department Postpartum RN read more

Had a very extensive surgery to treat endometriosis on May 10, 2024 by Dr. Rachel Falik. Surgery staff was great, kind, attentive and very informative. They felt like family. I would definitely recommend coming here for surgery. read more

Cannot recommend this place enough. I damage myself and treat myself poorly enough to have been in basically every ER in the bay. I won't give out info on nurses but my nurse was THE BEST. my name is Quentin Ludwig. My nurse did me a huge favor and I thank her for that! Also the wait times are short, the triage care is beyond amazing.... seriously I hope that everyone comes here. Orrrr... don't? Because my wait will be longer. Overall 100000 stars out of 5 and I read ever previous review before mine. Thank you Staff at Alameda Hospital!!! read more

This review is strictly for the EMERGENCY ROOM @ ALAMEDA HOSPITAL. I rarely go to the hospital, but if I do-- i prefer going to Alameda Hospital over, say, highland or Eden or San Leandro. Partly because it's the quicker option- always fast service and seems like a much lower patient volume. The longest I've waited was 45 min at alameda hospital. Once. Most of the time it's 15 min- and I'm right in and out within a reasonable time. They send the meds to whatever pharmacy you choose. Extremely kind & caring nurses and doctors. Not overly dramatic, professional yet understanding, and do their best to get you comfortable. I'm not sure how they are with trauma situations, the most i've had procedure wise-is them draining an abscess. Overall, it's a clean place with competent, caring staff. Would recommend if you have a low level emergency. read more

How does Alameda Hospital operate in the ER? 0/5 STARS! Most alarming is discharging me without having a doctor speak to me about my CT scan. Then being told I have to wait to be readmitted for only potentially getting an MRI. I had to ask my nurse, Karen, what the CT scan revealed, she said "your CT scan was 'fine'" as she walked away from me. My discharge summary had the wrong follow up doctor's name and MY CT SCAN WASN'T just "FINE". The instructions said to follow up with my primary care physician so I did, luckily, I was able to find an appointment for 10:20am today. When I arrived at Alameda Hospital it was 5:30am and Frederick took notes on my history and symptoms. Katherine, my nurse, walked me to my exam room. Dr. Yong-Yong Tam had me point to where I was experiencing pain. Unfortunately, switching shifts wasn't very smooth. It didn't seem like Karen or Naz knew what I had told Dr. Tam regarding where I was (am) experiencing pain. No, I wasn't experiencing "chest pain" as noted on the discharge papers - that was WRONG. My CT scan was only ordered to photo my ribs and above. It may have been misinterpreted when I said I was having a hard time breathing. That's fine but WHY NOT TELL ME I HAVE A FRACTURED RIB OR TWO BEFORE DISCHARGING ME FROM ALAMEDA HOSPITAL. I only learned about the fractured rib through my primary care physician who called the ER to get the results from the ER exam/information. I walked out of the hospital crying because I was so frustrated and still in pain after speaking to nurse Naz at the second window. This experience could have definitely been handled better. read more

Alameda Hospital - Hospitals Near Me - Alameda, California

I visited this medical facility due to concerns about my heart. The initial nurse who took my heart reading was competent and professional. The second nurse was initially helpful but became agitated when I asked her to remove the IV after blood draw, as I only wanted to rule out any serious heart conditions. The doctor who examined me was polite and assured me that they would run some blood tests and take an X-Ray to ensure there were no underlying issues. The X-Ray tech came in a short time later with the mobile X-Ray machine and took the chest X-Ray. The nurse returned some time later. She tossed a stack of papers between my legs, then started removing the tape and IV. She was aggressive and abrupt, making me feel uneasy. Once she had the tape off and IV out she said, "Now get dressed and go home" then turned to walk out. I looked down at the paperwork thinking that I have no idea what was going on with my heart. I pointed at the first thing I seen on the paper which was "Angioedema swelling" and said, "What's this?" She said, "Oh, that's you're allergy. Now get dressed and go home." At that point I knew that I needed to get out of there. Upon reviewing the paperwork once I arrived home, I noticed the Angioedema swelling and reason for visit being listed as a Motor Vehicle Crash was actually for another patient. I'm definitely not going back and asking them about my diagnosis because I don't feel comfortable... Overall, my experience was not satisfactory, and I would never return to this facility. read more

Blood Test Showed me where to go since it was my first time there. Very professional and nice. They greeted me which made me feel comfortable and welcome. Thank you. read more

The nurse was so nice and kind There is two nurse TESS and DANA so kind and friendly And my surgery wat at 8:00 and exactly at 8:00 i went to the or, also the nurse in the recovery room was sooo nice , but I forgot her name she took care of me and helped me with everything and gave the pain medication every single time I told her The other reviews was bad !! But no they're so good and kind My surgery was yesterday 8/25/2022 read more

I was at alameda hospital when I was a kid because I busted my lip, and they just gave me pain medicine, and they just wanted me to get out afterwise, BAD HOSPITAL! read more

If you care about the wellness of yourself and your loved ones, I'd advise that you stay clear of this hospital. I've had two relatives who needed to be transferred out of this hospital because we saw that they were not being given proper care. One of the many instances of neglect was not giving my father in law (who is both a diabetic and transplant patient) his antibiotics on THREE different occasions. When questioning the staff, I'm forced to hear a run around of answers. After a week, he looked worse in the care of those at Alameda Hospital than he did prior to being taken there. I, myself, had to be transferred to Alta Bates because of the amount of neglect I experienced after a gallbladder surgery (which included significant internal bleeding caused by mistakes made by the surgeon). Because of their mistakes, I had to spend an additional week and a half in the hospital. I plead with you. If you care for your loved ones, DO NOT BRING THEM HERE. read more

Beyond horrific. The urgent care doctor laughed at me and told me I was "creating a problem". Then told me she "didn't think anything was wrong with me". She told me she was consulting with the person she reports to. After waiting for over 45minutes I walked into the hallway to find her eating and on her cell phone in her office. I've gone to urgent care twice because the never have primary care doctors accepting new patients. Both times I was ridiculed and condescended to. I used to have Google ppo. I know how much better wealthy patients are treated. This place is a great example of criminally abusive behavior towards (who they believe) are poor people. You are treated like an idiot making up false health problems. Insulting, disgusting staff. Avoid. They will belittle and mock you so they can deny care. The doctor who works urgent care should have her medical license revoked. I update with her name as soon as I can locate it. read more

Do not go to this ER. Below sub par care. Be careful- you never know who you are treating.

Amazing staff and care. This clinic has a compassionate, kind and caring staff of doctors and assistants. The best!

As a former employee of (AHS) Alameda Health System as a supervisor in the Patient Access Department under the leadership of a manager that has micro-management at an all time high with a capital H. Training for the department was done over Zoom with me only seeing the manager maybe 3 or 4 times was horrible and very unprofessional. The amount of unhappy staff members within the department is bad and shameful to say the less. It seems or appear that the higher up leadership is aware but they seem to not care because nothing has been done about it. Even speaking with other people from other departments is was obvious that the Patient Access Department wasn't the only unhappy department within Alameda Hospital. Hopefully with more people coming forward and not being afraid to come forward things will change for the better. If the culture doesn't change for leadership within the organization they will continue to lose good employees and that would be sad. Do better Alameda Health System, just do better. Remember the employees are valued people also not just the patients. read more

this hospital was ok. But what I really didn't like was how the doctors in hallways were constantly flirting with me. I mean I'm married and I understand that my Persian looks are irresistible to most men but baby! Chill. I really didn't appreciate how the doctors led me on in the hallways and flirted with me. I can see why a lot of people die here. read more

I had the absolute worst experience here I waited 3 hours it was barely busy inside. I came in with a swollen throat, fatigue, body pains, trouble breathing and I was sent home with nothing I was given no water no pain medication nothing the doctor and the nurse were not able to tell me what was wrong and it seemed like they could care less read more

The billing department of this hospital is a den of thieves who charge you for fake services, do a fake review upon a tedious and painful review request process from the 1980s and stick you with an astronomical bill that has nothing to do with the published charge master. They charged me $2400 for a 5 min visit and a brief flu test. This hospital should be shut down for malpractice and thievery. They send a response after 4 months with fake numbers of another hospital's contact number. Shame on them. Nancy Cuevas who is a Patient Account Supervisor is one of these condemnable people in the billing department. Shame on all of them who take advantage of people in this unconscionable without a conscience. A special hell awaits the people working in this billing department. read more