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Jackson, MI

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Ajax Heating & Air Conditioning

3.0 (2 reviews)

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Haley Mechanical

Haley Mechanical

(112 reviews)

Dom P, Ronny and Don H., were easy to work with and professional hardworking guys. They worked…read morehard and answered all my question. I'm grateful to my neighbor who suggested Haley Mechanical!

What a cluster. We…read morestarted our journey to get a new generator installed on 19 May. It was finally finished sometime in August. One would think that a place who specializes in generators would do better than this. However. First, the good news: our salesperson, DJ, was wonderful. He spent time with us going over the BTUs and size generator that would realistically be needed here. Also, our meter needed to be upgraded and I gotta say, Consumers Energy was great! Yeah, you read it. Great! They were here within two days time, had the thing installed and ready to go. Bam! And now...the rest. It took a while to get scheduled. Ok, no biggie. But when they finally arrived to do the install, that's when the mishaps began. It was hot outside. Like blazes. We kept the guys swimming in drinks and had them come in as often as they needed for AC breaks. The install was to take 1.5 days. Welp, by end of day 2, the people just left. Long holiday weekend? Extra extra day off? Going to contact us next week about finishing. No call. Call office. No clue. Called back. Evidently, generator needs a part. No one mentioned this. (Wouldn't you think that a place that specializes in generators would have parts?) Days go by. More calls to office. No part. More calls, no part. Called back and scheduled. Oh now something else. We will get back with you. Inspector from county can come in meantime. Cool! He arrives, very pleasant and inspects plumbing. He says, "when is electrical inspector coming?" Huh? He said that Haley should have also scheduled that. The plumbing inspector even called the electrical inspector himself (!!) and was told that Haley never scheduled him. Call office. Oh, uh, guess that didn't get done. Called office about SIX times to get that scheduled. The installers from Haley cut the outside gas line too short. That had to be redone. Now we are ready? Generator going to work now? No. Now the guys have to come back. The replaced part from July? Doesn't work. Replacement ordered. Call office. Is it there? Is it there? When are you getting it? Etc etc etc Part comes. Oh damn, now the lid doesn't lock. Going to order new lock. Call office. Any word on part? Anything? Hello? "We are going to have our new electrical manager help you out. He will call you right back" Crickets. Days and days of crickets. No manager. No anyone. Call office. Part here? Nope. Guy is coming out. New part found. He is super nice. Tries new part. Guess what! Doesn't fit! Eeeeeeeeee He says he is going back to take an entire lid from another generator to fix ours. He does. All is well. Days later. We get a call asking for the serial number so our extended warranty can be registered because Haley forgot to get it during install. Three weeks after that, we still don't see extended warranty in our app being added. Call office. Oh, she hadn't registered it. All in all, this whole process took months, and no less than 30-35 calls to the office to get things done. No one knows what is going on in this company from one department to the next, one employee to another. It used to be highly recommended because it was family-owned. Now, we can see how private equity has "helped" enhance another business into the trash heap of history. After this colossal mess, we do have a nice generator that works great. And we will be using an entirely different company for our annual maintenance.

Aire Serv of Southern Michigan

Aire Serv of Southern Michigan

(15 reviews)

My furnace quit working at 3am on Christmas morning and my house was 64 degrees. I called and went…read moreto the website immediately. They have been here before and fixed it fast. It's a newer furnace but apparently that doesn't matter. I am so grateful they came out in horrible conditions weather wise and my driveway was blown shut as well. He fixed my furnace and my house was back to 70 degrees. I am so grateful that they help people on holidays and emergency issues. It was cold out. I had my Blackstone going just in case. Thank you so much for helping me out on a holiday in terrible conditions. I recommend you to everyone I know. I'm widowed and disabled and no vehicle. Thanks again.

UPDATE: No Mike K. I will not be calling you back, I don't need your service as it has been taken…read morecare of. This was the straw that broke the camels back after last years fiasco. I called them at 2300 on 11/20/2024 for emergency service as my Furnace was not igniting. The answering service told me that the on call service tech would call me back the first chance that he got. Here is it 1000 the next day and we still have not received a call back. This is the second year in a row that this company has done this to my family. Last year it was the same situation, late night furnace didn't work properly, I made 4 calls through the night promised each time that they would call back, at 0400 I got tired of being cold and not getting a call back, left a bad google review and within minutes of posting that review they called me telling me that they don't offer 24 hour service to non customers. I explained to them that they installed and have been servicing our furnace for years. The lady told me that had I given them my husbands information they would have called back. That was a lie, because this year I decided to give them the benefit of the doubt and called them again, gave them my husbands information and still almost 12 hours later not a single call back.

4131 W Michigan Ave

4131 W Michigan Ave

(27 reviews)

Technician Bill Weese gave me a heads up he was on his way & approximate time he would arrive…read morebased on his location. Bill is Extremely knowledgeable, patient, answered all of my questions explaining things, so a layman like me can understand what is required to maintain my Heating HAV system. Bill is always prompt and respectful. When Bill leaves you can not tell he was ever even there. 5 stars to Bill. GIVE THAT MAN A RAISE! 4 stars over all to Aspen because I have been an Aspen customer for almost 30 years. I get my furnace serviced EVERY single year. This year for the 1st time when I called to schedule they said the 1st available appointment was the week of Dec 12th that was over 1 month away! I always service my furnace late fall. This shocked me. I had to do a my furnace doesn't work properly to get my normal service with in 8 days. I love Aspen I am a dedicated long time customer, I will continue to use Aspen but, this year I am disappointed in my scheduling experience.

I've had great service with Aspen from start to finish. My old furnace was basically on life…read moresupport when I called, and McCully showed up right on time. He was knowledgeable, friendly, and honest about the fact that the old beast had finally decided to retire. Since this all happened in February (terrible time to lose heat), Aspen quickly sent someone out the same day to give me an estimate for a new furnace. The installation was scheduled and installed within 48, the techs arrived on time, were courteous of my home and pets, and made the whole process smooth. McCully came back today for a recheck. Again prompt, professional, and easy to work with. I appreciate the text message that contains a picture and ETA of the technician prior to their arrival. Overall, a great experience. Highly recommend Aspen!

Ajax Heating & Air Conditioning - hvac - Updated October 2026

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