Dr Gilthorpe and his staff have been so instrumental and understanding in my treatment and first…read morerate quality care I receiv from them. Dr G is a double board certified surgeon, and recognized as the best and top Doctors in his field! Thank you for the quality care I always receive and the compassionate way you administer it! I love these People you will too! KJPowell

Had pain in my back going down my leg. It really help my…read morepain. Dr. Gilthorpe was great!.

The office staff is incredibly kind, patient, and genuinely makes you feel like you're more than…read morejust another appointment on the schedule. Which isn't something you find everywhere. You can tell Dr. Baumgartner truly cares about his patients. Definitely appreciate the level of attention and compassion from him and his team!

I cannot recommend Dr. Edward Baumgartner or this pain management practice…read more Before I was even allowed to schedule an appointment, this office required me to obtain and send medical records from my primary care physician and previous pain management provider, which would be fine if they reviewed them, which they did not, as evidenced by my treatment and lack there of. That process delayed my care for weeks. During my initial appointment, Dr. Baumgartner told me that I was using illicit drugs. He also discussed my previous pain management records in a manner that, in my view, suggested he believed I was diverting or selling my prescribed pain medication because prior urine drug screens from another doctor, did not detect the medication I had been prescribed. I attempted to explain my medical history, which includes strong malabsorption issues, to the degree that I regularly need infusions for proper absorpion of nutrients that should be absorbed and distributed by food intake alone. When I tried to explain this, I was not given the opportunity for a meaningful discussion before these conclusions were communicated. All of which was reflected numerous times in my medical records, which is one of the reasons why I conclude no one bothered to actually read the records. I provided a urine specimen during my visit, to clear up the conclusion that I was using ilicit drugs and asked that it be ran while I waited. The results were never reviewed with me. Dr. Baumgardner knew I was scheduled for major lumbar fusion surgery within two days. Despite that, my follow-up appointment was scheduled six weeks later. After surgery, when I contacted the office because I was experiencing severe postoperative pain, I did not receive the level of care or urgency I expected from a pain management practice. My pain was belittled instead. The office repeatedly prescribed medications that were not covered by my insurance, with quoted costs ranging from hundreds of dollars to over $1,000. I was later prescribed an NSAID despite my documented medical history, which includes gastric bypass surgery and gastrointestinal conditions for which I have been instructed not to take NSAIDs ever again in life. This is how I've concluded that my medical records were not adequately reviewed after the office insisted on obtaining them before scheduling my appointment. My interactions with the office manager, Jenny/Julie, were equally disappointing. My concerns regarding severe postoperative pain were handled in a dismissive manner, and I experienced no compassion or urgency from the office. Pain management patients seek care because they are already suffering. They deserve careful review of their medical history, respectful communication, and treatment based on the individual patient rather than assumptions. That was not my experience. For those reasons, I will not return to this practice and cannot recommend Dr. Baumgartner or his office to anyone seeking compassionate and competent pain management.

Dr. Nguyen is such a great listener and doctor. She understood my pain and gave me options to…read moremanage the pain. Staff members are kind and helpful. I would highly recommend this practice for pain management and treatment.

From the owner: Dr. Nguyen specializes in interventional spine injection, joint injection, sports medicine, pain…read moremanagement, electrodiagnostic studies, and regenerative medicine.

After having another accident in only 7 months, Elite makes the other chiropractor look like…read morearmatures! (Both these Accidents I was not at fault FYI) I can't tell you how soothing is to simply walk into the office, the mellow yacht rock, the smell of cleanliness and the staff is ALWAYS positive and professional! I am serious, true story! IDK how they do it!! Both Dr. Shaw and Dr. Broome are the best in the field in my opinion. They both hear me out like a real doctor should! I have been in a lot of pain and both Doctors are always happy to adjust or simply ask me how am I feeling like genuine people! I can't leave the rest of the staff behind, the ladies in the front are always so kind and professional, they are so understanding of my schedule. Even once they are done with their treatment (if I ever get there) I plan on coming here still. It is in a nice business building and 5 minutes from my house. I can honestly say that despite this unfortunate journey with my accident, Elite and their staff have managed to make this a very enjoyable experience.

I love this chiropractic clinic! The quality of care is excellent and I always feel right at home…read morehere. Y.M.

Talk about an abusive and rude office! Called 4 times in 2 minutes while I was in a meeting, and…read morewould not leave a message, but rather called over and over. When I called back the rude woman was condescending. I f that is what you want for a professional office, then go on, but I want common sense and certainly not to be treated like I was a burden.

From the owner: Raka Gohel, MD, is a double board-certified anesthesiologist and pain management expert practicing…read moreat Diagnostic Pain & Treatment Center in Tomball and The Woodlands, Texas. Dr. Gohel is committed to providing customized, state-of-the-art pain management services to help her patients lead healthy and pain-free lives. Dr. Gohel completed her bachelor's degree at St. Louis University in Missouri before earning her medical degree at Kasturba Medical College in India. Dr. Gohel returned to the United States to serve her internship and residency at Deaconess Hospital in St. Louis and an additional residency in anesthesiology at New York Medical College in Valhalla, New York, and the Pain and Health Management Center in Houston. Dr. Gohel also completed rigorous fellowship training in pain management at the University of Texas Medical Branch in Galveston, Texas. She's a member of the American Medical Association, the American Society of Interventional Pain Physicians, and the International Association for the Study of Pain. Dr. Gohel wants to help her patients lead healthy, pain-free lives and offers personalized treatment plans to both relieve pain and address the underlying condition or injury causing it. She frequently attends conferences and training events to stay abreast of emerging technologies and best practices in pain management to ensure her patients receive the best possible care.

the care is great! The exception to the great care is the…read morefact if you attempt to call to get any assistance you can forget it. Their English isn't great and they are at some kind of call center. The Only way to get assistance is to go to the office in person. It should not be this difficult to get a few questions answered. Horrible customer service The doctors and PA's are great. Just do not attempt to call to get any kind of questions answered.

l Complaint Regarding Incorrect Procedure Authorization, Billing Issues, and Lack of Management…read moreEscalation To Whom It May Concern, I am submitting this formal complaint regarding my experience with Minivasive Pain & Orthopedics and the handling of my upcoming injection procedure. During my initial consultation, the physician informed me that I would require a steroid injection and that a future appointment would be scheduled for the procedure. After meeting with the physician, I spoke with a staff member to complete the scheduling process. During that conversation, I was specifically asked whether I wanted anesthesia during the injection. I clearly stated that I did not want anesthesia because I have received similar injections in the past without anesthesia and did not feel it was necessary. Later, I was contacted and informed that my procedure had been scheduled with anesthesia, resulting in a significantly higher patient responsibility amount. I was told my out-of-pocket cost would be approximately $800 or more because anesthesia had been added to the procedure. I immediately contacted your office to explain that I had specifically declined anesthesia during my visit. Rather than correcting the issue, I was repeatedly redirected between departments. I was told to contact financial services. Financial services then advised me to contact the referring physician. When I contacted the referring physician's office, they confirmed that they had not ordered anesthesia and that no anesthesia request was included in the referral documentation sent to Minivasive. As a result, I have spent considerable time attempting to determine who added anesthesia to my procedure and why. No one has been able to provide a clear answer. More concerning is the fact that I have repeatedly requested to speak with a manager regarding this issue and have been unable to reach one despite multiple attempts. My concerns are as follows: 1. An anesthesia service appears to have been added despite my explicit refusal. 2. No one has been able to identify who authorized this change. 3. I have been redirected between departments without receiving a resolution. 4. I have been unable to speak with management despite multiple requests. 5. The lack of communication and accountability has delayed my care and created unnecessary stress and financial concerns. I am requesting: * An immediate investigation into how anesthesia was added to my procedure. * Written confirmation regarding who authorized the anesthesia order. * Correction of any inaccurate documentation. * Review of the billing estimate associated with this procedure. * A direct response from a Practice Manager or senior administrator regarding this complaint. I expect a written response within a reasonable timeframe. In addition, I have been experiencing significant pain for approximately 24 hours a day and am seeking this injection to obtain relief and improve my quality of life. Instead of receiving timely treatment, I have been forced to spend my time making repeated phone calls between different departments attempting to correct an issue that should never have occurred. The ongoing confusion, lack of accountability, and inability to obtain clear answers have caused unnecessary delays in my care and prolonged my suffering. It is extremely frustrating to feel as though I am being passed around and forced to participate in a bureaucratic process while I continue to live with ongoing pain. My focus should be on receiving the medical treatment I need, not trying to determine where an unauthorized anesthesia order originated. Sincerely, Djibril Sagna

My boyfriend has CANCER in his leg, we only found that out because we went to Houston Methodist…read moreorthopedics. we couldn't even get a call back from this place!! they have HORRIBLE customer service! they DO NOT care about they're patients. if you need something done call Houston Methodist Orthopedics and Sports Medicine. we called them one time and got an appointment within the week. Thanks to them we now know how severe my boyfriend's condition is. If i could leave this place ZERO STARS i would. NEVER CALLING OR COMING BACK AGAIN

Tara has been awesome, the whole process has been very scary to me but she has made me feel better…read moreabout the healing process. My finger looks worse than what's pictured but I did not want to gross anyone out by viewing the pics. I have been doing some whirlpool treatments now because of the wounds I've encountered. The staff are very friendly and accommodating.

Legacy Pain Associates is a personable & professional pain management company that I'm grateful to…read morehave found. Dr. Barhorst is an honest man who takes time to listen and then proceeds with what's in the best interest of my care. He has currently moved to an office in Tomball which is better for me than The Woodlands office. The staff is friendly and I appreciate all of their help. I recommend this company for pain management needs.

I appreciate the covid 19 pandemic that's going on and realize there are rules associated with…read morethem. But here they are going above and beyond with policy and procedures that don't make any sense. They are billing my insurance thousands for a procedure but friends and family who are here to drop off pick up can't: A) leave the grounds B) can't go inside for any reason - including bathroom Why. Why on earth are you denying bathrooms for folks. When I asked why they're denying services to patients the great practice manager asked "well are we providing you a service"? There are TONS of pain management places in Houston. While I cannot speak for the services provided surgically, you can read between the lines if you should bring your loved ones here based on how the practice manager treats you if you specifically aren't the patient.

I can't say enough about Spring Center of Hope. They are all wonderful. We could not have chosen…read morea better place for my daughter to get treatment. Our family recommends them to anyone needing ketamine treatments. The entire office is amazing.

Office staff is very kind and welcoming. They take the time to explain everything. I didn't know…read morewhat to expect, but they made everything very comfortable. The staff is very sweet and the infusions for pain managements provide temporary pain relief to my chronic pain.