Used their service multiple times this summer- staff was amazing to as we had a baby seat that was…read moremissed by us at pick up- they sent another vehicle to go and pick up the seat so that we had it on our trip. Love these guys!

run ,dont' walk! terrible company! my driver took off!! left me at terminal 1, got home 5 1/2 hours…read morelater! driver thought it was funny! very condesending! ! no customer service!!!

So glad I booked our rides with these guys! Will definitely use them again. Terry and Adrian were…read moregreat!

Driver was really unprofessional, looking at phone while driving. We won't book from this company…read moreagain.

The absolute worst customer service. Booked a taxi for 3 from Pearson International Airport to…read moreKitchener and was informed by email that the car I booked would not accommodate 3 people with 3 suitcases and I would need to book a van at $35.00 more. I spoke to management and was informed that their board decided that this is their policy now and no exceptions. Con artists trying to extort more money for their inadequate service. Will never use Waterloo Taxi service again and they didn't care. Use another taxi company for better customer service.

This is my favourite taxi company in Kitchener-Waterloo for traveling to/from Pearson Airport. I…read morehave used it for myself on many occasions and I booked it also for my son, and it was always reliable, efficient, and punctual. The drivers are excellent and the vehicles clean and comfortable. I trust this company 100%, and would recommend it to other travellers. Don't be put off by booking online and giving your card details in advance. They are a trustworthy company and the money will only be taken on completion of the trip. Plus, their prices are the best in the market. What is not to like?

Very professional and helpful. Felt comfortable and stress free on the way to Pearson.read more

From the owner: Limousine Services Airport Servicesread more

Diego is very pleasant, reliable & punctual. He waited to meet my return flight even though it was…read more2 hours late & the revised arrival time was not posted until about 25 mins before it landed. The journey between the airport & Guelph was very quick, 55 mins, because I was the only person in the car & it was late in the evening. The cost is very reasonable compared to others I had investigated. I have already booked other airport trips with him and will continue to do so. Thank you Diego. Jane I

Best car service! Every affordable price from Guelph to Toronto Airport. He was very kind and even…read morehelped with the luggage! Honestly, if I could give more than 5 stars I would!

Very poor customer service. We booked an airport shuttle on…read morethe app as recommend on the website as well as being told this on previous booking. After booking on tge app I recieved two confirmation emails confirming both rides with time and drivers. The app requires you to set up an account with your payment information. The app showed that both rides were scheduled up until 4 hours before first pick up. At 4am I checked app again for our 4:15am pick up and noticed both rides where no longer on. To male a long story short our ride never showed. I call the office and no one answered. Two days later when I got a hold of someone in the office they apologized and said that they would be in contact with me after checking with operations. When they called me back the person proceeded to tell me that you are not able to book rides on the app and that there is no way that I could have booked my rides that way. Obviously they knew that they screwed up and tried to put the fault on me. When I asked why I would have gotten confirmation emails then the person started raising her voice to me telling me that was impossible since you can't book a ride on the app. Unfortunately I will never use this service again and will never recommend them to anyone. Truly disappointed in driverseat.

From the owner: At Driverseat, we believe there is a better way to transport people. In fact, we believe there is a…read morebetter way to lead a franchise. What we do is transport people using two unique services, chauffeur and shuttle. How we do it is part of the secret sauce. Driverseat has grown to over 400 communities in two countries by out-caring the competition. This is due in part to the fact that we have local franchise owners that hire the best Chauffeurs to drive and provide service. This is also due to our governance model. At Driverseat, we are focused as much on the people, our franchisees, as we are on the profit. The franchisees in turn are focused on their people, the Chauffeurs and the customer. As a result, we make transportation affordable, accessible and convenient.

They never come on time and on top of that do not want to solve the problem. I waited 15 minutes…read morethen finally called city cabs and was transferred to three different people. Had to explain the story three times. Then they finally said their going to re-send my cab and waited another 10 minutes. How hard is it to pick up a student and drive them home??

This service is horrible I booked a wheelchair cab for my dying mother for a certain time and they…read morewere 45 mon late and still waiting. My mother had to be home for a palatable nurse to administer a life treating drip and we dont even know if we will make it in time. When I called to see they were very ignorant very upset with whole situation