If I could give you zero Stars I would. I reserved a 15 foot truck and Dolly to be picked up on Friday at 4 p.m. That is the day after Thanksgiving. I showed up at 4 p.m. and you told me "oh gee sorry don't have your truck the previous customer didn't return it". Funny, you don't think this is your fault but you didn't bother to call me and warn me or make sure that I got a message so that I could go look elsewhere. You felt that this was just not your fault cuz you're just a little local store. Then when I express concern over the fact that you found me a 10-foot truck which is less than what I paid for in advance you couldn't even reassure me that I would get a refund you just told me call U-Haul customer service. I drove 120 miles out of my way to find a truck because you didn't think it was important to call me or message me and let me know the truck that I had ordered was not going to be there. read more