Artic Aire is a great company with a great owner who puts his customers first. They have installed…read more3 ac units for me and did a awesome job!!

Jason & Teresa are great people. they run an awesome business. They respond in a timely and…read moreprofessional manner. I will always call on Excel for any problems! J Williams

Absolutely horrible service! I supposedly have a service contract with this business and I have…read morecalled them for 24hrs and have left 4 voice mail messages with NO RESPONSE!!!! Terrible business!!!!

I would never use this company ever again. The guy came out to service our system. Mind you we have…read more2 units. He wanted to charge another 100 dollars to check the second unit after I've already paid a service fee to come out. Didn't ask him to fix it, only to check it and tell us what was wrong. DO NOT USE THIS COMPANY!!! I see why you have a 2.6 Rating. Y'all were recommended to us but next time we will check reviews on any company that's referred to us. Oh! They also tried to rip us off by saying we should just replace the entire unit because we needed the pan to be repaired or replaced. Mind you nothings wrong with the unit.

Horrific Experience When You Actually Need Service…read more.. In May of 2021, we had a Dyes representative to a large home that we purchased in Randolph County. We were told that our existing two units were old and not efficient. They worked, but it would be best to replace them. Fine. We asked for what would be the best and the representative sold us on about $15,000 of two brand new units, installation and web based thermostats as we lived out of state at the time. Everything has worked perfectly until May 2024. We noted that our electric bill started to increase to over $600 a month and upon reviewing the logs of the thermostats, one unit was running 3-4 hours a day to maintain the 77 inside temperature that we set it at. The second unit was running 18-20 hours a day and could only get the area of the house below 77 degrees in the wee hours of the night. Simply working 5x more than the first unit and not cooling. We have three plus years of saved logs. We can tell you exactly how the cooling system worked this month last year, the year before and so on. We filled out an online service request form with Dyes on the 28th of June. No Response. I called their offices on the 5th and got an appointment for the 9th. The technician came out, really nice guy. However, did not truly understand the problem, hooked up his gauges, ran tests, added 1lb of refrigerant and said we were cured. I was not impressed, nor was I convinced. I called their offices and got someone who claimed to be in charge and one of the owners. I found out later that was incorrect. He indicated that the tech had found oil in the drip pan and that the coil in the air handler needed to be replaced. News to me, tech that was there did not say a word. He stated that he would order the part and install it on Thursday the 11th. They did in fact arrive on the 11th and replace the coil. Yet we still have the same problem. I called again on Friday the 12th. Got the "service manager" who basically told me that since it was a Friday night, that I needed to wait the weekend and he would call me first thing on Monday (15th). No call. No follow-up. The "repaired" unit ran over 18 hours each day of the weekend and only got that section of the house down to 78 degrees well into the evening. Called again at 2pm on the 15th and indicated that I had not received a call back as I was supposed to. Receptionist "Megan" is about as useless as they come. Asked for the owner, was told he is out of the building, asked for someone above the service manager, told everyone was in a meeting and someone would call me back in 10 minutes. Still waiting. Dyes seems to be a great company when you need to buy something. But when it comes to service it's a total joke. Got a call back from the service manager "Ryan". Told me that he would send a tech out to do a "full diagnostic" of the system. I question that as it's exactly what they did on the 9th when they came out. So far: 7/9 1st tech did not fix problem 7/11 part did not fix problem 7/12 No way for service call. 7/15 Service Manager Did not send tech or follow up until I called their offices. I've asked multiple times to speak to Tim Smith, the owner of the company and he is continuously not available. Sales Ability A+ Customer Service F- Again, great when you are about to write a check them, then pretty terrible after that. We are now recording all interactions with them; I expect this to get legal pretty fast. I have also contacted WALB News 10 for media assistance. Finally got a call back from "Tim Smith" the owner. He was in fact in the office. Refuses to take any responsibility for the problem. I have now reached out to Daikin Corporate and legal counsel.

Very good company. They will not leave you in the wind waiting around for them. Very…read moreprofessional. My unit went out on me and they brought me a unit out the same day!!!!!!So blessed to have people that have pride and put the customers first priority. Did not leave a mess behind. You must have good credit!!! I advise anyone who wants the truth about air conditioning to give them a call. Watch out for high interest rates of finance company as they do not do in house finance!!!

From the owner: We are located in Albany, Georgia for over 35+ years, a family owned and operated business where we…read moretreat you like family. Call us for any of your heating or cooling needs! We work on both residential and commercial heating and cooling systems. We o

Wanted to charge $800 to repair two toilets. I paid $400 for one toilet. He replaced the stopper…read moreand valve. He left and I had to adjust the chain because it kept running.

We called SafeAire to come out and look at a washing machine faucet that was leaking at my mother's…read morehome. They gave us an estimate of $918. I told them that was way too high. They sent me a $95 invoice for a service call. We called another local plumber and they told us how to stop the leaking over the phone at no charge. The repair took 2 minutes.