Je tiens à partager mon expérience récente avec Air France, qui a été profondément décevante et frustrante. Le 15 juin, j'ai voyagé de Montréal à Paris avec Air France, mais ma valise ne m'a jamais été restituée à l'aéroport. J'ai passé trois longues semaines sans mes effets personnels, ce qui a grandement perturbé mon voyage. Lorsque ma valise a finalement été retrouvée le 12 juillet, elle était dans un état déplorable, sérieusement endommagée. J'ai immédiatement ouvert une réclamation pour le remboursement des frais que j'ai dû engager en raison de cette situation et pour le remplacement de ma valise abîmée. J'ai fourni des photos indiscutables prouvant l'état lamentable de ma valise. Malheureusement, l'agent en charge de mon dossier chez Air France refuse de prendre en compte ma demande de remboursement pour la valise endommagée, malgré les preuves évidentes que j'ai fournies et les nombreuses demandes de ses collègues que j'ai contactés par téléphone. Ce qui est encore plus décevant, c'est que mon dossier a été clôturé de manière précipitée, comme si tout était réglé, dans le but évident de minimiser le nombre de dossiers ouverts sans véritable résolution. Je suis profondément déçu par cette expérience avec Air France et leur manque de considération pour leurs clients. J'espère que ce message trouvera écho et que cela incitera Air France à prendre enfin des mesures pour résoudre mon problème de manière satisfaisante. En tant que passagers, nous méritons un traitement équitable et un service client exemplaire. #AirFrance #ServiceClient #ExpérienceClient #Voyage #Injustice #PassagersDéçus read more

We flew with Air France from Paris CDG to LAX. I was pleased with our experience in the 10 and a half hour flight, which turned out to be a smooth journey back home with care. Service was okay and some were misses. There's a lady who assisted us on our side of the plane she was friendly and attentive. However, her colleague did seemed a little rushy at times, and what caught my attention is when one of the flight attendants was going too fast down the aisle with a box of ice cream bars to offer, but did not take his time to go row by row. It was like "hurry snatch one if you can". My other gripe is when I asked one of the flight crew members in one of the cabins if I can request a small yogurt bottle for my son, they told me that they didn't have any available, but they will be passing them out during the next round of meals. I took the impression that, you can't have one now but you will get it later? They did offer them earlier and I guess they weren't willing to fulfill favors. Anyways, I did over look this issue easily, when the entire time they did offer a good amount of treats in between meals. Speaking of meals they tasted okay, normally you don't get the best out of flight meals, but Air France gets me full when lunch and dinner are served. Your tray consists of the main entree, side and a dessert. Some of the food items you do get in repeat though. For a 10 plus hour flight, a complete meal does satisfy for the long duration. For the amenities you do get some movies, tv shows, video games and flight music options in front of you, by using the flight entertainment. The touch screen functions are slow and at times unresponsive. I do like their real time camera view from the airplanes tail, bottom view especially when your going in low altitudes and the plane's nose view. I don't mind flying with Air France again but hopefully, next time it can better than a three star service. read more

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Flight for LAX to Paris.Firstly I was held up for a half hour at the front desk be the Air France clerk who kept telling me I needed a return flight from India even though I told her I was fine my visa type allows that. After her manager confirmed that I was correct I had to run to my plane with no time (she wasted the time I had built into grab food) to get food after I'd been starving and waiting for the airport. Then had an Air France flight from Paris to Bangalore. After FOUR HOURS sitting on the plane, two or which we sat in sweltering heat with the electricity off as they tinkered with their damn airplane that apparently they realized wasn't fit to fly until after they loaded everyone up. When crap like this happens everyone's ticket price shouldn't be cut in half and half refunded. If the airline is charging on average 1000 bucks a pop they should be responsible for checking of the plane is fit to fly BEFORE they load everyone on. First and last time flying Air France. read more

Too bad they would not refund us the transfer fees as our trip from Barcelona was cancelled to no fault of our own (riots in Barcelona). This was the only company who would not refund. Bad business. read more

We had tickets and our seats PREPAID 3 months prior. On the day of the flight, they told us we were on stand by and that we would most likely not get on the flight. Like what the hell? We paid $3,000 for EACH ticket (we had 4 tickets) and we can't even get on the flight? Also, our luggage was on that fucking plane. They just stole our money and luggage from us. We will never be flying Air France again. We felt like they just overbooked the flight and then kicked us out FOR NO REASON. We are telling everyone about our experience and never going on any of their flights ever again. read more

Dear Delta- hire more people! When I call- I have to wait an hour to speak to speak to one. When I email, I get an auto response that some will reach out to me in 45 days. You lost baggage and there is no offer for any kid of compensation. One baggage was delayed by a whole day and instead of enjoying my day in Moscow I had to sit at the airport all day waiting for the luggage. You ruined the travel experience. Never fly Delta again! His used to be my preferred air line. read more

Because you guys are on strike I can not upgrade my seat. Absolutely ridiculous. Not acceptable and I will not fly with them again. This is why people hate unions. Because you're not getting what you want as an employee, I as a paying customer have to suffer. Bullshit. read more

Air France seems to have constant non weather delays. I went from Venice to Paris and we were waiting over an hour on the runway due to "delays". This caused me to miss my flight to DC and they rebooked me to a flight to Detriot in the middle seat in the back (I paid to select a window seat in the middle section). Then the rebooked flight to Detriot was delayed because the captain wasn't ready on time which caused me to again miss my connecting flight. Air France only offered a 10 euro food voucher for these massive delays. read more

2 hour flight from Venice to Paris, lost our bag, haven't seen it in 40 hours! For god sake we are only here for 4 days, maybe we will get our clothes etc before we go home? They stated they were sending it by delivery to our hotel 5 hours ago, still haven't seen it despite being located 45 min from the airport...Booooooo read more

My experience with Air France was a mixed bag. On the one hand, the food and service were excellent, but the rest was sub-par. The flight attendants were very friendly and accommodating, but the seat was uncomfortable and not very adjustable. The food was great, as all French Food is, but the entertainment system was lacking. My flight was from SFO-CDG, and in business class, so I don't imagine that other long haul flights have any different business products. If your only choice is Air France, you're not screwed, but it's definitely worth it to pay a little more for a better experience. read more

Got to the airport and the kiosk at gate 2 did not work so I was told by the front staff to go to gate 11 (15min walking distance away) at gate 11 staff said to return to gate 2 that they messed up. Went back to gate 2 they said gate 11 staff made a mistake to go back to 11. Back and forth 4 times lost an hour and could not catch my flight. The staff at the front just reads you what's on your ticket(which I can do myself) they don't help you correctly at all. They didn't even want to call management. Don't bother talking to anyone young that works up front. They will waste your time and give you bad information. read more

We had a 2 hours delays now on af 010 to JFK because of a malfunctioning air conditioner. I mean really !!!Air France? The aircraft has been sitting there since 10 AM and it's at 4:30pm that you tell your customers? read more

Horrible! Avoid it at all costs! Guy wearing a black long sleeve shirt with "security" on it was extremely disrespectful & just straight up rude! Refused to give me his name, asking me if I was the police, otherwise he would not give me his name! Just awful that a company like air France would allow employees to behave like that with paying customers. Seats are tiny, any person over 180pounds will have trouble fitting in the seats! Will definitely choose another air line next time! read more

If I could give this zero stars, I would. This airline is not worth a single cent. First, we had a flight leaving Dublin connecting in Paris to our flight back in the states. That flight was delayed 15 minutes and departed over a half and hour late. Another passenger saying to the staff member that any time he flies Air France, it is ALWAYS late. When we did get to Paris, there was only one shuttle bus to take all passengers to the terminal. We were not lucky enough to get on the first one and waited 20 minutes for the next bus. We had to go through security, and no one was helpful in the airport. We got to our gate 10 minutes after it closed. The staff was not helpful. They offered nothing - put us up in a horrible hotel (if you can call it that) and didn't seem to care that we needed our bag for the night and said we would have to go to baggage claim where we waited 4 hours for them to locate our bag and get it to the baggage area. The staff kept telling us "30-45 minutes. Just be patient." I would never recommend this airline to anyone. Simply horrible - zero customer service. There were many other people angry because their flight was cancelled and took 6 hours to get their bags. Don't waste your money on this airline. read more

if i could give this airline 0 stars i would. i had a lay over in France going to Chicago. from the start the employees were unhelpful and slow. whilst awaiting the plane, a 10 minute delay was announced. 45 minutes later they informed us of a technical difficulty. only 20 more minutes was promised. after another HOUR, it was clear that this plane was not leaving. however... no announcement was made. 2 and a half hours passed. no information, no announcements, and not one helpful person. FINALLY the flight was cancelled. of course, every person was frustrated. then it was explained to us that we would not receive our luggage. it was also announced that we had to go to the customer service to make other arrangements. we all made our way through the most complicated airport i have ever been in. we arrived at the customer service desk. we gained the knowledge that we were ONE of THREE flights cancelled. after another hour and a half of standing in line, they told us we couldn't get a flight and that all hotel rooms were "booked". imagine that... every hotel in france is booked. overall this was the worst experience i have ever had on an airline. i suggest that you never fly Air France. read more