Save yourself the time and stress, choose ANY other company. We made an appointment for our unit to be serviced at $79, as first-time homeowners, we wanted to start there. They sent a young tech who spent hours scaring us, and billed us $410 while leaving our electric completely unplugged. When he was leaving what we thought was just a tune up, he couldn't even explain what he had done. Then, behind an email, provided an additional $900 quote to fix our system. We were left with no AC and an 86-degree house in June. We have homeowners insurance, which was expressed early on to the tech who identified our TXV needed to be replaced, so thankfully, a local trusted company (Tin Shop) was able to get in quickly and undo the mess. The tune-up was never completed, yet we were charged for it. Kelly was less than professional when it was brought to her attention that the tech was rude, unknowledgeable in the issue, and had later lied to scare us into using them to replace the TXV. read more