Balken Cleaning Service has been helping me stay on top of my housekeeping for months now! I've…read morebeen happy to get out of the house while someone else does the 'heavy lifting' chores and Kaleigh is so responsible and her attention to detail is great. 100% recommended!

I'm not one to write a review, but I really have no other option at this point. It's unfortunate…read morebecause I am a business owner too and I tried to give Kailee plenty of opportunity to discuss with me the level of service that we received on July 5th. I have even waited a week before writing the review due to attempts to contact her and to allow myself some time to reflect. After no return calls or messages, I thought it was best to let other potential customers know about our experience. We rent out an AirBnb space and needed a company to clean when we were unavailable. I scheduled Balken Cleaning for a same day turn around on July 5th between the hours of 11AM - 3PM. The price she quoted me included cleaning for the entire space and completed laundry for the linens and towels. Unfortunately, we were very disappointed with the level of service we received and I attempted to contact Kailee to give her a chance to address the issue personally. I took her word for the services she would provide for the price she quoted, but it seems that she took advantage of knowing that I would be out of town and unable to check up on the work that was done. 1st: BEER EXCHANGE WAS STOLEN! The cardboard pack was very clearly labeled "GUEST BEER EXCHANGE TAKE A BEER/LEAVE A BEER". When I spoke to Kailee regarding this she said that it's their policy to throw out anything remaining from the guests. However, the only thing missing was the beer and there were still condiments in the fridge and food in the freezer. 2nd: LACK OF ATTENTION TO DETAIL. Dead moths in the window sills and smudges on the windows were a dead giveaway that they didn't get everything clean as they promised. 3rd: NO LAUNDRY WAS DONE! We paid for the laundry to be completed. Instead they threw the bed linens into a trash bag, tied it up, and put it in the supply closet. The towels were hanging around in the closet, but they clearly hadn't been washed either. 4th: ALL OF MY CLEANING SUPPLIES WERE STOLEN! I keep my supply closet stocked with the items I use to run our rental, including the cleaning supplies that I use. None of them were found anywhere in the rental. 5th: TARDINESS & LIES: When I checked in around 1PM to see if she had any questions, she said they were just about there. I should have received a phone call to let me know they were running behind. Then they finished in an hour and a half. When asked about the quick timing for the laundry, she said it was all finished. In summary, I do not recommend this company unless you are OK with being taken advantage of, lied to, and stolen from. She told me that she uses a team of 2, herself and her business partner. Well, I am a business owner too (other than the AirBnb) and I do not run our successful business by taking advantage of our customers. Especially for a first experience, it's important to leave a lasting impression so that your customer wants to keep coming back or using your services. We were thinking of potentially using a cleaning company on a regular basis, but after this experience I sadly say that I'm not sure I will be able to trust anyone again. I wish anyone looking for a cleaning service the best of luck, but you should not look into this company because they are not honest.

This couple, who have created a cleaning business, is excellent in their home cleaning. They…read moreprovide their own supplies, clean steadily without stopping, and no extra "chatting"! 'K' cleans the windows!! 'J' concentrates on the kitchen & baths. But they both work in sync, as each have divided the work--as to their own specifics! It's always a "feel good" of the house after they've left! I wish I had discovered them earlier and will keep their services as long as I am able. Superior rating!

Mollie was great! Super communicative and accommodating. She helped me out for my first cleaning…read morebetween tenants and was great especially as I was nervous about the timing. I would highly recommend!

She is a very nice person and did a great deep clean. She is a great commicator and works very hard…read moreto reach clients expectations.

**Unresolved damage and lack of follow-through**…read more We engaged Nice & Fresh Cleaners for a routine home cleaning in March 2026. Immediately following the service, we identified damage to multiple pieces of furniture across several rooms. We documented the condition promptly and notified the company. The owner, Bowie van Ling, conducted an in-person inspection on March 16. During that visit and in subsequent communications, we requested that the matter be addressed through the company's stated liability insurance coverage, consistent with representations on its website. Despite multiple follow-ups, we have not been provided with a certificate of insurance or a clear path to pursue a claim. Additionally, we received an invoice for the March 11 service weeks later that was marked "past due" with a due date that had already passed prior to issuance, raising concerns about billing practices. We made repeated good-faith efforts to resolve this matter directly. As of today, it remains unresolved. While the company represents that it is bonded and insured and takes accountability seriously, our experience did not reflect those assurances. Based on this experience, we cannot recommend this company. We have also submitted a complaint to the North Carolina Attorney General after attempts to resolve this directly were unsuccessful.

I have never experienced a group of more professional and dedicated cleaner, they were thorough…read morequick and every bit worth the price. I could not be more grateful and will happily continue to use this service exclusively 10/10

Overcharging. (at least $500) Caution; self centered manipulator. Poor listening skills. Good…read morequality work yet sneaky tactics. Moneygrubber.

Out of this world service. James was more excited than any other contractor that I've ever worked…read morewith. He's helped me with a leaking window, driveway scraping, leaf blowing, tree moving and will be building my fence soon. You rarely find an honest contractor who is willing to go the extra mile with everything they can. James and his team offer the best value in Hendersonville. I've never had a team show up early, always let you know what's going on and be as thorough as Thompson Improvements.

I would give them is woman 0 stars if I could. DO NOT hire Xtreme Clean Asheville. I hired this…read morewoman, Samantha Lamberson, to clean my old place because in 2 weeks of calling she's the only person to call me back. She was supposed to be there on Monday, 12/30/19, but didn't show up for the job until Tuesday, 12/31/19, at 2:30 pm. This was her response when I didn't IMMEDIATELY pay her through Venmo on New Year's Eve because I was busy and did not have a secure connection. Notice the time is after 8 pm.

Wonderful staff, great pricing and excellent results. Xtreme…read moreClean Asheville offers Residential Cleaning, Office Cleaning, Move Out / Move In Cleaning, Post Construction Cleaning and Air B & B Cleaning or Vacation Rental Cleaning. Love these guys they are great.

JB Home Improvement did a great service on two jobs in the same week: a roof repair and…read morereplacement on my shed and installing drywall on one wall in my home. Josh was thorough in giving explanations and working around my schedule. Josh and Jonah were very efficient in rendering quality work, doing clean-up, and, especially, doing the job at a very satisfactory price. I hope to do business with this company again before long.

We've really appreciated working with Josh Brooks on our Montford house renovation. Montford is a…read morehistoric district, so it's been important to approach every update with care--and Josh has done exactly that. He's communicative, prompt, and always takes the time to walk me through his process in a clear, respectful way. So far, he's helped us carefully demo plaster in our 100+ year-old home, honoring our request to preserve as much of the good plaster as possible. He also meticulously removed the vinyl siding to reveal the beautiful original cedar shake and lap siding underneath, which we can now restore. He's friendly, easy to work with, and makes thoughtful recommendations without ever making me feel pressured or steered toward something that isn't right for us or our budget. It's been a huge relief to have someone we can trust on a project like this. Highly recommend!

Thank you for the great job installing our shed! Fair pricing, great customer service. The crew…read moretook time to clean everything up and show us the finished shed afterwards. I appreciate the time Karen took to answer all of our questions throughout the process. She even followed up upon job completion to ensure we were pleased with everything. Look forward to working with you all for our next project!