Unfortunately, I have had a really bad experience with this company. They have incompetent people…read morewho don't listen they don't know how to ring out customers properly. I was overcharged. And was told that same day that I would get a refund. That did not happen. It has been over a week And I still haven't gotten my refunds. I was told as of today which is Friday, August 29. That they will finally get my refund which won't be in my account today. I do not appreciate the way that this company has done business. It is completely unprofessional on the way it was handled. Being lied to and told that I was going to get a refund over a week. And never got the refund that is bad business. I will definitely be contacting the Better Business Bureau because of this interaction with this company. Please be advised that you need to make sure that whoever you are talking to and ringing you out? Please make sure that they are smart enough and know how to execute their jobs properly.

I definitely recommend this place if your looking for auto insurance was able to get a good deal…read morethat no other insurance company was able to get me the agent that assisted me her name is Marisela very responsive with all questions thank u can also renew your tags on the spot

Another 5 stars for this wonderful agent ! It's all true Jennifer is amazingly helpful , went above…read moreand beyond to help with my insurance needs. When moving from a broker with farmers she was able to save me over twohundred! On my 6 month policy!! I have life, home ,and auto with Jennifer and won't go anywhere else ! They have a dedicated staff and are always willing to help ., and get this she will answer your calls or call you back !!! Amazing!!! Thank you Jennie !!! So if your looking for an honest , reliable, helpful, upfront broker who takes her job seriously. You found one .

Jennie and Fabiola are the best in the business ! They work well to get you the best service you…read moreneed. Amazing customer service. Best deals in San Bernardino county! I highly recommend all my family and friends to Jennie:)

Inquired about home insurance. Fast and responsive. Answered every question I had and got me taken…read morecare of. I'm going back in to bundle my vehicles. Would definitely recommend.

Excelente servicio por parte de Ruby, amable y profesional en lo que hace.read more

Merlin and her supervisor are the best. They helped me out tremendously and even apologized for the…read moretrouble I had the previous Friday. I appreciate you guys so much and this is why I continue to be a customer with Kapasu. Rockstars!

Excellent service! Was treated with great customer service and quick transaction! Greatly recommend…read moreKapasu insurance! Please talk to Oralia!!

Her office is great whether it's Noemi or another agent that helps me they are really nice and…read moreprofessional. They always help me get the best deals possible.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Victorville, CA area since 2013, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today. CA Lic. #0I24331

The absolute best customer service ever!!!!! From the time I entered the door I was offered coffee…read moreand refreshments , the entire experience was easy and fast!!!! I wasn't even there for an hour! ERIKA was absolutely! sweet ! ,knowledgable and very easy to talk to about what I needed , what was best for my car and fit right into my budget !!! they are very understanding at freeway !! I didn't have all the money up front for my down payment THEY WORK WITH YOU !!!! Erika even called the DMV and helped me take care of my registration reinstatement fee . She called the DMV directly as well and confirmed my proof of insurance and I was able to get my registration tags that day with no problems !!! Now I got my tags , my insurance and I'm ROLLING!!!! Thanks FREEWAY! / Erika Xoxo a very happy customer ....Shelly B :-)

This is my second review with a 5-star rating almost a year later. I feel compromised with this…read moreparticular agency in Victorville because they keep showing me that they care about customer service by all means. I have been talking with Karla over the phone on many occasions throughout the year and she has always taken care of everything. However, last weekend my wife bought a new car and needed insurance right away I called Karla, and she started helping me for a bit, then she stepped out for lunch and apologized for that, a minute later Shey, another agent from the office took over and of course, she went beyond my expectations. She was able to provide us with a new policy in a matter of a few minutes with a low monthly payment. She left us speechless including the dealership people, who were there during our transaction and were very surprised by Shey's prompt response, KUDOS to her. I highly recommend this particular office to insure your car because it's guaranteed that you will get the best deal.

Azmi is awesome! I've gone to him twice in need of affordable insurance and he did just that for…read moreme. He's a man of his word save me money and he was very fast I recommend him to anybody and everybody.!Professional and trustworthy!

This place is getting 1 star from me and honestly that's pushing it. Horrible!!!! They have one…read moreperson doing the DMV distribution of tags and unfortunately when that person goes on vacation everyone around there has a dumb look on their face and all they do is roll their eyes and are no help....but they will charge you $49 to get your tags to you and nothing. I'm assuming the manager in charge of the Victorville office should turn off her Samsung message retrieval because I've been trying to contact her about picking up my tags and all it says is read and no response. I am going on 3 days trying to get my tags and they are being very unprofessional. You asked to speak with the owner and all you have is people side tracking you and I really don't think the owner of these individual insurance companies and know what's going on or how rude his employees are. Update finally got a response and at once again beating around the bush when I should have had the tags two days ago instead I get you can pick them up after 12 p.m. when this person told me exactly that I could pick them up in the morning I will be reporting them to the Better Business Bureau as of tomorrow at 9 a.m. and trying to contact their owner who mysteriously doesn't exist

Kirsty was such an amazing help and went above and beyond for me . thank you so much!read more

My eldest daughter and I recently came to AAA Victorville to take care of some business for her…read morecar. They have temporarily relocated to the building where Party City used to be. It looks like they may be renovating their old space. Not 100% sure. I like their temporary new space because it's more spacious and airy. Ceiling is higher. More space to sit and wait. I think they should take over their new temporary space permanently. Just my 2 cents. Anyway, wait time was about 25 mins which is pretty average at AAA. Staff was cordial and friendly. Car transaction went very swiftly which I greatly appreciate since we were on a time crunch. Thank you AAA!

Very professional and quick too! I will definetly go back and refer my friends also. Jennifer is…read morethe best!!!

Customer is great. Doing a title transfer easy and headache free. Paola was really help full and…read moreclear on everything.

We have had Armstrong Fairway for many years. We highly recommend this business for your insurance…read moreneeds. They are helpful and nice to work with!

Rebekah I was not only friendly every time we spoke on phone she conveyed a genuine concern. this…read more"comfort and reassurance" allowed me to rest assured that she would get the unique insurance application done. friendly concerned and helpful with response times to questions, emails fast. thanks Armstrong