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    Aims Auto Insurance

    5.0 (1 review)

    Services - Aims Auto Insurance

    Car and truck insurance

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    Freeway Insurance

    (52 reviews)

    This is my second review with a 5-star rating almost a year later. I feel compromised with this…read moreparticular agency in Victorville because they keep showing me that they care about customer service by all means. I have been talking with Karla over the phone on many occasions throughout the year and she has always taken care of everything. However, last weekend my wife bought a new car and needed insurance right away I called Karla, and she started helping me for a bit, then she stepped out for lunch and apologized for that, a minute later Shey, another agent from the office took over and of course, she went beyond my expectations. She was able to provide us with a new policy in a matter of a few minutes with a low monthly payment. She left us speechless including the dealership people, who were there during our transaction and were very surprised by Shey's prompt response, KUDOS to her. I highly recommend this particular office to insure your car because it's guaranteed that you will get the best deal.

    This is my second review with a 5-star rating almost a year later. I feel compromised with this…read moreparticular agency in Victorville because they keep showing me that they care about customer service by all means. I have been talking with Karla over the phone on many occasions throughout the year and she has always taken care of everything. However, last weekend my wife bought a new car and needed insurance right away I called Karla, and she started helping me for a bit, then she stepped out for lunch and apologized for that, a minute later Shey, another agent from the office took over and of course, she went beyond my expectations. She was able to provide us with a new policy in a matter of a few minutes with a low monthly payment. She left us speechless including the dealership people, who were there during our transaction and were very surprised by Shey's prompt response, KUDOS to her. I highly recommend this particular office to insure your car because it's guaranteed that you will get the best deal.

    AAA Victorville Insurance and Member Services - Ms.Madonna Dailey Helped me today.. She went above and beyond to help today.. Beautiful inside and out.. OUTSTANDING SERVICE.

    AAA Victorville Insurance and Member Services

    (55 reviews)

    My eldest daughter and I recently came to AAA Victorville to take care of some business for her…read morecar. They have temporarily relocated to the building where Party City used to be. It looks like they may be renovating their old space. Not 100% sure. I like their temporary new space because it's more spacious and airy. Ceiling is higher. More space to sit and wait. I think they should take over their new temporary space permanently. Just my 2 cents. Anyway, wait time was about 25 mins which is pretty average at AAA. Staff was cordial and friendly. Car transaction went very swiftly which I greatly appreciate since we were on a time crunch. Thank you AAA!

    This is one of the locations in the High Desert. It is located in a large parking lot area that…read morealso hosts other stores including Sprouts and Hobby Lobby. The location has two doors to enter and exit. Once you enter there's a representative behind the counter that asks how he/she can help and asks for your membership card or membership number, phone number. We had an insurance issue so once we were checked in we sat in the waiting area and waited to be called. This location also allows you to handle DMV concerns, travel agency help, and notary services, to include a few of the services they offer. They also offer maps, books, and student driver services. Unfortunately, the wait was long. We waited for forty-five minutes before getting called back. The issue was resolved quickly and only took a quick signature (less than five minutes). While the employees are friendly enough it would be great if they had a system that told customers how long the wait would be. I've seen other companies have a ticket process that seems to work well. Customers don't get their expectations up and know the realistic wait time, based on whatever number they pulled. My previous experiences with this locations's DMV have always been great. Notary services have been so-so. I don't have insurance with AAA but my experience with this department has been okay. Overall three stars is appropriate.

    Aims Auto Insurance - autoinsurance - Updated May 2026

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