Had an unfortunate experience during my move-out process after my landlord changed property…read moremanagement companies and Rasmussen took over handling the transition. During a disagreement regarding move-out expectations, I did not feel the communication was handled in a calm or professional manner. Due to the interaction, I felt it was necessary to contact the landlord directly and have a third party involved to help complete the process. I was surprised by the difference in communication style, as previous interactions in other settings had been more composed and professional. I understand move-out situations can involve differing expectations and interests. My hope is simply that all residents are treated with professionalism, respect, and calm communication throughout the process, especially in a small community.

I have been working with Dana for more than five years. We own a townhouse in the area that we rent…read moreout long-term, and Dana has always helped us find the right tenants. She is professional, reliable, responsive, and hardworking. Every time we need to find new tenants, we confidently return to her because we know she will do an excellent job. This time, I had a tight deadline before traveling overseas, and Dana went above and beyond to make sure everything was taken care of before I left. She even continued to assist me while I was out of the country, making the entire process smooth and stress-free. I highly recommend Dana to anyone looking for a knowledgeable, dedicated, and trustworthy real estate professional.

We've recently listed a condo with Michele and she is the whole package. Knowledgeable,…read moreprofessional, well informed and a delight to work with. Her communication is superb! Highly recommend on any real estate adventure!

Three years ago, my wife and I purchased our first starter home with Michele. She was able to find…read moreus a great home we could afford, OFF-MARKET, when we were at wits end, fighting tooth and nail at open houses with no luck. It was a fantastic home and we really made it our own. She stayed in contact with us in the years afterwards, and when our family grew and we needed to move, we didn't hesitate to call her. She handled the sale of our home expertly as well as the simultaneous purchase of our second home. We have recommended her to our friends, and I wouldn't use anybody else. Michele is candid, has a deep local knowledge, and she's patient. I've never felt pressured to jump into anything I didn't like, she knows a ton of trustworthy local contractors, and is responsive and prompt. I don't plan on moving again, but if I do, I know who I'm calling.

Laura Gleason Team worst agents ever. Promised high listing, sold for way under list. I was lied…read moreto, they didn't respond to buyer as I wanted. I was told several times to go get "a real estate attorney" instead of them doing their job. Thoroughly disappointed would never use Laura Fernandez or Mary Phillip ever again.

Starting the first time home buying process was exciting and terrifying at the same time. It's…read morehard enough to make the decision to buy your first home, but trying to figure out where to even begin was intimidating to say the least. My husband and I were lucky to have found Erica Pittman-Gaynor to be our real estate agent! We were truly blessed to have landed someone that puts their heart and soul into their job. We would have been completely lost and most likely would have given up on trying to purchase our dream home without the guidance and get-it-done attitude that Erica possesses. We had to do a FHA loan, which made the process ten times harder and Erica went well beyond what any other real estate agent would have done. Without Erica we definitely would not have been able to purchase an amazing property that is everything we could have wished for in our first home. Thanks again for everything and giving us the comfort of being able to put 100% of our trust in your ability to be an amazing real estate agent! I would refer absolutely anyone to Erica.

Hiring Brezsny Associates to sell my home was one of the best decisions I've made in ages. I was…read moreblown away by how far my expectations were exceeded from day-one through the close of escrow. Brezsny Associates set me up with a skilled Team of experts who accomplished a huge amount of work in a very short time. Thanks to my Team, my house sold in 3 days for considerably over its asking price. My Team offered: - Unparalleled communication - Task lists and schedules for me to follow, with daily check-ins - Professional (no fee!) staging of a 2400 SF home that looked beautiful, modern, warm and impressive - All inclusive marketing -- photos, video tour, drone footage, and a 'featured home' news story - A quality side team of workers who did everything from hauling to repairs and aesthetic clean-ups In my experience, Brezsny Associates' expertise is unparalleled. Unparalleled communication and trust. I highly, highly recommend Sereno Group's Brezsny Associates! Thank you Tom, Terry, Scarlett and Daniel!!

This group out of SOQUEL sold two other homes in our neighborhood quickly and with minimal hassle…read more The five stars is for the agent not the office. (They don't answer the phone and fail to connect properly if you use a cell phone) We had moved out of the area and could not prepare our house for sale. Our agent Cheri Nillson handled all of this: everything from nosy neighbors to rude competing agents. She highlighted local businesses and found a local buyer, making the escrow close in 30 days. Cheri herself is easier to contact than the office. Would recommend only contacting the agent directly rather than trying to use the endlessly ringing and then disconnecting office number.

This was our first home purchase and we couldn't have been luckier than working with Aimee and…read moreAngel! While I have dealt mainly with Aimee - her knowledge, professionalism and engagement was above an beyond! I felt she could put herself in our situation and was always a step ahead. Aimee and Angel have a service level which can't be defeated and I can highly recommend their service. Well done to both of you and we are so happy you have made this process very easy to us - Thank you!

If you want an attentive, energetic, proficient agent team, look no further…read more Over the course of several months, both Aimee and Angel took me to several houses so I could get an idea of what was available. After several months, I/we took over the searching process ourselves and started hitting open houses when we could, but Aimee was still there for consultation purposes, and ended up answering a year's worth of questions from me about market trends. Once we got closer, she provided very detailed, custom explanations via e-mail, especially a purchase transaction timeline and all legal requirements about contingencies, etc. She was also available for phone calls when needed. She really knows her stuff about the bidding process. When, after a year of searching, we happened on THE ONE (an open house on a Saturday), we decided to make our very first offer (!) and she coached us through submitting a bid (a buyer resume of sorts) and made sure it went in by the seller's Sunday morning deadline. There were two other offers on this beautiful, solid property and ours was chosen. The paperwork, of course, did not stop there, as any home purchaser can tell you, so this was expected. Still, we had very little concept of how to fill things out (or why), but she explained each piece satisfactorily and powered through it. Also, our transaction was a bit more difficult since it was a Short Sale, and made further complicated because we decided to keep from stressing about the sale (and the holidays) by planning a vacation, then a few weeks later, found out it was going to be right around the time the closing paperwork needed signing, but she (and the title company and the bank) got us all squared away just before we left. On top of all that, she was extremely helpful with logistics of letting people in for inspections, floor refinishing, and (very thorough!) cleaning crew. Aimee and Angel are a great team, dedicated to doing a great job and vigilant about changes in real estate law. They tirelessly called the selling agent, the bank, etc; they kept us calm in a very stressful and tiring process. We have been living in our very own home for a year now and couldn't be happier.

Rob represented me as a buyer. I didn't get exactly what I was looking for but instead I got…read moreexactly what I wanted. Realtor recommendations might come a dime a dozen but what makes Rob Ross stand out is that he is a true conduit for what you want. He is diligent with the tasks you need him for and respectful of your desires even when what you are asking for might be unorthodox to the real estate world. For example, I made a couple offers that were probably laughable low but he followed through with them and gave them the legitimacy which led to good bargaining. Also, there were some houses I was interested in that were not conventional and Rob went through the appropriate effort to find ways where I could have a valid position to get them. ( For instance a 203k FHA loan offer. ) These are strange market times and Santa Cruz is a strange housing market in general. There were a few times when I wish that Rob would just give me the right number to offer etc.. but he was good about not being a direct market influence on my pricing and instead pulling from me what I actually felt I wanted to pay for a property. All the while offering advice that he and his family has gained over their years of being active members in both the real estate and rental markets in Santa Cruz. This is a huge bonus for buying, where you need to know if you are buying an investment or just a place to live. Additionally, he knows exactly what paperwork to unearth to make sure everything is on the up and up. What earns Rob the fifth star is that he hasn't abandoned me now that we've gone through my transaction. He continues to check in on my needs and is a trustworthy e-mail correspondent when I have homeowner questions, recommending quality professionals and giving me an idea of what to pay so I don't have to learn by being a sucker. All in all, I'm very happy and will use Rob again when it's time for my next real estate action.

We just purchased our first home with Rob as our real estate agent and were impressed at every step…read morealong the way. Rob's deep understanding of the market and good relationships with other agents allowed us to succeed in getting the home we were looking for in this competitive Santa Cruz area. His great communication skills, professionalism and responsiveness helped us to manage the ups and downs of the home buying experience. We would recommend Rob Ross and his team to anyone looking to buy a property. Buying a home can be a stressful experience at times and having an agent with integrity that you can count on to represent both your interests and your values makes all the difference. Whether developing bidding strategies on competitive properties, trying to navigate short sales, or understand the potential of fixer uppers Rob was always on top of the situation and able to help us understand our options. We ended up getting one of our favorite properties even after being out bid because Rob took the time to follow up with the selling agent and make sure we were in position when the original high bidder deal fell apart. Rob also walked us through the county assessor and city planning office on multiple properties to help us ensure that we were getting the property we thought we were and what potential restrictions there would be. On top of Rob's expertise and ability to deliver results he's also a really nice guy. He's a devoted father who makes it to his kid's soccer games and works with his parents in the family business. He's a great listener and took the time to understand our family and what we were really looking for in a home. He's a great communicator, always helping us to understand our options and how the real estate market works. He's very responsive, answering technical questions and calming frayed nerves in a timely fashion over text, email, telephone and in person. Thanks Rob for helping us to find a wonderful home and giving us an education to last a life time about real estate!

Horrible experience and terrible customer service! We stayed and the Manresa Meadows property which…read moreis dog friendly. The dogs got so many ticks and the ticks made it into the house. My husband got a tick bite. Kitchen was not clean or up to day. Called to complain and also wrote a letter and never got a response. I thought they would offer something for all the stress I went through! Never again useing this management service.

It's with great appreciation that I share this review of Jo Ellen Smith at Bailey Properties. 3…read moreyears ago I was searching for a rental property near the beach. Based on her experience and reputation she was able to find a great opportunity two blocks from the beach and I bought the house prior to the MLS listing and bidding frenzy. After some repairs were completed I secured a long term renter who just renewed for a third year. In the current market of 2020 it would be impossible to find a similar opportunity, and I applaud Jo Ellen for her foresight and experience.

A friend of ours recommended Stacy after Stacy successfully sold homes for three people in his…read morefamily, and now I completely understand why! We had a rental home that needed a lot of work before selling, Stacy guided us through the entire process from start to finish. She coordinated everything, kept us informed, and made what could have been a stressful experience completely smooth and easy. She is very professional, knowledgeable, and truly cares about her clients. She did an outstanding job!

Stacy is truly the best. Not only will we reach out to her for all our future buying and selling…read moreneeds, but we will forever recommend and actively encourage our friends and family to seek her out. As first-time home buyers, we relied on Stacy heavily throughout the process and were impressed by her responsiveness, expertise with all things Santa Cruz County, and skill navigating a competitive offer process. Although we had a clear idea of the type of home and location we wanted, Stacy brought so much more to the table than we expected and offered so many considerations we hadn't thought of before. Whether we were meeting at an open house or sharing links over text, we always appreciated having Stacy in our corner. She was never pushy as we waited for the right listing to come along, and we knew she had our back no matter the outcome. Her positivity, kindness, and reputation for having a personal touch are unmatched - she went above and beyond to support in our dream. We cannot recommend Stacy enough as an agent and professional, and we are proud to call her a friend for life! - Joe & Lauren