I am not making this review because I think or even suspect their product TERRASIL wound care ointment is bad or bogus!! This review is about their unwilling attitude with their Customer care Dept and their extreme high costs, OTC for this product. They appear to be proud enough of this product to allow dispensing Pharmacy outlets to charge exuberant amounts/prices for it!! I must disagree with Thomas and Mitch, because it is obvious they are employees and are sucking up to their supervision. I find it discerning when I call their Customer Service line, merely to seek a Fax phone number where I could send a very high complementary letter from my Doctor detailing all the beneficial values of their TERRASIL products, only to get treated like I should be water-boarded!! Their Rep was rude and could not even understand the purpose of my request! I also find it very hard to understand why Aidance does not and has not made any of their products available to Coventry, Altius, Humana and others, to be put in the catalogs of OTC medications and/or those Formalary so the products could be accessed by the thousands of Medicare receptors, who have these insurance programs!! When this was mentioned to Customer Service, their attitude was " You would have thought I just robbed his Piggy-Bank" They may have very smart people creating and Manufacturing their products but rest assured they certainly have the Stupidest people trying to sell them. If the individual I talked to on the phone worked for me "IWOULD HAVE FIRED HIM ON THE SPOT, AND MADE HIM WALK HOME!!" read more