Idk how this place got such great reviews on Google, but I'm here to say IT AINT TRUE! My hubby and I were referred to this place by a Wellstar rep to help with our injuries after our car accident. I only attended 3 appointments because I was already suspicious by the 1st visit, but my hubby did PT for about 6 sessions. Now when we first attended, we agreed that the bills would be paid through our settlement (this was on 7/26). The NP that assisted me (Reeves Henderson) came in, and I already knew she wasn't really hearing what I had to say. She did agree to write me a script for pain pills, but when I went to check out, the receptionist didn't mention the script. I ask why when that was agreed to about 10 minutes ago. She asks Reeves, returns, and says she isn't going to write anything until I complete my MRI, so the pills received from the hospital should tie me over until then.
I get my MRI, then return 2 days later. Reeves tells me she doesn't know what's going on with me, and I should return to my place of referral for a 2nd opinion, BUT....she'll discuss this with our colleague and report back. 20 minutes later, I hear her in the next room with another patient. The nurse goes over my STD paperwork and sends me to the front to check out. I was then not only asked when am I starting my PT (which was new news), but...the doc isn't gonna write me a script for pain meds. Although upset, I keep my cool and tell the receptionist this is what the doc agreed to, so it's dirty that Reeves is wanting the ladies at the front office to do their dirty work. I then decline to PT to seek a 2nd option. She did send in a script, but I was too turned off to care to return. I then seek services at Wellstar
My hubby's first round of PT lasted 10 minutes. He basically got a massage and a warm compress. This is pretty much the same treatment he received for his next few sessions. When he complained they weren't helping, he was told to inform the "doctor" so they can do an MRI.
Upon checking out, they (again) try to offer more sessions of PT. When he tries to decline over the phone, they (essentially) tell him he'll need to come up and sign paperwork. When he gets there, they tell him if he does this, they won't be able to complete his paperwork AND will mark his case as resolved (so basically....using his FMLA/STD as leverage).
He goes for the MRI and Reeves provides DANG NEAR the same diagnosis she gave to me (although we were injured in different places). Not only that, but her suggestion is spine injections (steroids) which is the very thing I declined too! Because we agreed to give it a try, they submit his paperwork for job protection.
When I reviewed the form for the procedure, I noticed there is a notice at the bottom stating if he cancels 5 days or sooner prior to the procedure, there's a $5,000 cancelation fee. I immediately demand he calls and cancel any further treatments from AICA.
Our car insurance policy offers 5K per person for medical payments, right? We received copies of those invoices (because AICA wasn't sending them - as requested 3xs...even filled out a medical info request) and I see AICA has tried overcharging on all services. They tried to bill so many unnecessary charges that our car insurance was declining the original billing with the medical code (to justify) at the bottom. We haven't seen AICA in well over 2 MONTHS and we are STILL getting invoices where they're trying to collect payment.
The entire reason for this explanation is because I get exactly what they are doing; they recommend you pay for their "treatments" from your settlement because YOU CAN'T DISPUTE THE PRICING! And once you agree to that, they will NOT redirect billing even after asking (verbally and/or written). Please take heed to this warning and STAY AWAY! The ladies at the front and the nurses are nice, but the concept and Reeves were DEAL BREAKERS! If you do allow them to treat, DO NOT allow them to refer you to an attorney OR use your settlement as payment or you may not see a DIME! read more
