I had a mixed experience at this clinic…read more
Scheduling my appointment was easy, and I was able to get in quickly. The receptionist who helped me over the phone was very kind and professional.
However, when I arrived for my appointment, I was surprised to learn there was a $150 consultation fee. This was never mentioned when I booked over the phone. Had I known beforehand, I would have appreciated the opportunity to decide whether I wanted to proceed. I believe patients should be informed of this fee before arriving.
I originally scheduled a consultation because I wanted to explore my options for under-eye hollowness, cheek filler, and other treatments. My goal was to gather professional opinions before making a decision, since this is my face and I wanted to compare recommendations from different providers.
Before my consultation even began, I was asked how I would be paying. I mentioned that I had about $800 available on my CareCredit account. The doctor immediately responded by asking if I would be using the full $800. That made me uncomfortable because I was only there for a consultation. After already agreeing to pay the $150 consultation fee, I felt pressured to move forward with treatment instead of taking time to think about my options.
During the consultation, I explained my concerns and was recommended cheek filler and chin filler for approximately $1,700. When I said I wanted to think about it and possibly seek other consultations, I felt the interaction became somewhat rushed. I eventually agreed to only chin filler and a lip flip.
The procedure itself was completed very quickly. When I checked out, my total ended up being around $800, including additional CareCredit fees that I was not expecting. Considering I received one syringe of chin filler and a lip flip, I personally did not feel the results justified the cost. I honestly don't notice much of a difference in my chin, and the lip flip never seemed to take effect.
Overall, I left feeling disappointed. I believe consultations should feel informative and pressure-free, and patients should be given time to make decisions without feeling financially committed. I also strongly feel the $150 consultation fee should be clearly disclosed when appointments are booked over the phone.
Unfortunately, based on my experience, I would not return.
