New owners since those u favorable reviews. I bought my mower there, customer service was great. I have had my mower maintenance services for 2 yrs and they were very helpful. Pick up and delivery. My thoughtful, kind and got my mower back within days. Best in my area for sure! read more

I was not satisfied with customer relations or service. Read other reviews about this business. Overpriced parts and labor. Buyer beware. This business is sinking quick. read more

I've been here twice in the past week and I can't say enough about the service I received both times. With the recent hurricane it was apparent by the lines at the counter that everyone was looking for something to make the clean-up process easier. I am an avid fan of anything Stihl, and fortunately I don't have to pull the backpack blower or chain saw out very often, unfortunately when these two cycle pieces of lawn equipment sit awhile they tend to be troublesome, admittedly it's my fault for not draining the gas or using any stabilizer in the fuel. I knew what I had to do so I stopped in for some fresh 50:1 oil and chain bar oil I got a few tips at the counter and I was on my way - after doing what they suggested my equipment was up and running after only a few minutes of rinsing with fresh gas and refilling with the proper mix. I also needed a spark arrested which wasn't in stock for my older Stihl backpack blower, they ordered the part and gave me a call as soon as it arrived, it wasn't required to run the equipment but I did want to get everything back to original. One of the things I noticed that sold me on this place besides the inventory, it was the amount of time they took with each customer. This store seemed to be filled with rookies buying chain saws, they gave each person that needed it a one on one lesson on the safe operation of a chain saw and made sure the equipment started. All the employees were great even though the customers were stressed. I think I found my lawn equipment store of choice.... read more

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I have had nothing but problems with the sales force and the management of the South Daytona Tractor. I really hope your proud of yourselves for throwing a piece of equipment that i brought in for you to fix .Management has problems with some of there employees No wonder you only have a 2 STAR RATING. "BUYER BEWARE" WITH THIS COMPANY" There competitors say the same thing about SOUTH Daytona Tractor. It's not only me.. They took no responsibility for the 350.00 blower. Then thew it away. Manager said that i didn't come pick it up in time.. I now use other company. P.S Its embarrassing to even leave a negative review like this. read more

It's been 4 weeks and nothing has been done . In December they replaced the front axles and bearings . New tires . In August the left front wheel fell off. Along with the bearings . Not excepting any responsibility for the problem . read more

Very disappointed with this business. I purchased a new top of the line, Stihl chainsaw three months ago. I took the chainsaw home, and it sat on the shelf for two months until I finally needed to use it. When I took it off the shelf, there was a puddle of oil/fluid (not bar oil). So, I took it back to SDT&M to have it checked out. Expecting this would be covered under warranty, I did not ask if there would be a service charge. When I returned a week later, I was told the service technician could not find anything wrong with it. They still had the nerve to charge me a shop fee, and it was also returned with deep scratches across the bottom, as if it had been dragged across a work bench many times. Very, very disappointing. I would not recommend this business at all. read more

Needed to get a new lawnmower; South Daytona tractor and mower it was incredible! It was easy to call make sure they had the mower in stock and within 20 minutes I was there and getting ready to leave with a new mower fully assembled fully serviced gassed up and ready to go. Mind you it's a little Honda nothing like a tractor but getting that type of service was unexpected. Compared to Lowe's/HD that doesn't know much it's way better to come here! No dealing with unboxing it, assembling, etc. Mr Don was super nice and even asked if I needed help loading it! Will be back here for sure! Thank you for such a great buying experience read more

The bottom line is that South Daytona Tractor & Mower sold us junk and we totally disagree with their evaluation of this low-end equipment sold to us by John Deer and their internal inside sales team and staff. Let's be clear, just have a serious look at all the complaints they have just here on Yelp. The BBB also has a profile on them but it is totally fraudulent in that I filed a complaint with them and it is nowhere to be found. The BBB actually deleted my relevant complaint and I wonder how many others here and in other complaint forums have been done this way. On Facebook, complaints are shut off which means it was even worse there. If we had known the reputation of this company we would have just bought this product off Amazon, cheaper. Yes, Amazon sells this and the model Simpson that they are currently selling. I bet Amazon's warranty would have been better too. We also feel that they slick-ricked us when we told them we used this for only 50 hours. The only excuse they could use was that we didn't drain the machine. Nonsensense, this product was obviously replaced for a reason. read more

*warning go elsewhere* I have used south Daytona tractor a few times and every time has been a negative experience. The staff is very rude and condescending.You have been warned! read more

Service what's that? They said I was buying the right part I paid 50 bucks for it got it home and it didn't fit. Because it's electrical they wouldn't take it back. They said it was the right one. They never said it was non refundable. Until I wanted to get the right part. Out 50 bucks! Out 100% of my money! I was looking at a new tractor but because it's got electrics in it they won't take it back. At best they are liars and con artists and incompetent. read more

I purchased a Zero Turn a while back, the sales staff was helpful, the delivery to my home was also a good experience. After several months the solenoid failed and I went to the store and asked for a warranty replacement and I would put it in as its a simple pull and replace and connect two wires. The person at the Parts desk advised I would have to bring the mower in for the warranty work, I asked how long it would be out of service and was told weeks as its busy season. This guy would not give me a replacement, so I bought one outright and I fixed the machine in less than 15 minutes. I started to fume a bit about a part that was under warranty and I paid over 30 bucks for it. I took the old one down and asked for a refund of my money, the answer was NO. I went home and wrote the store manager at the time the No was reversed to a Yes to his credit so I made another trip down and the Parts guy said No again . I showed him the email authorizing the exchange and the refund to my credit card. After some smart remarks about it better be a bad solenoid and some bad attitude this guy made the exchange but was not happy about it. SO, even though the manager made it right and I thank him I have have not been down to this store again as it seems to be a real hassel for line staff in Parts to do what's right and have a bit of customer service. I'm not sure I will ever get parts or service from them as the line staff don't seem to care about customer care or retention from my experience. Parts can be bought online and the machines are simple to repair. Not sure I will buy another machine from them again, but in all honesty I will make a visit and see the attitudes in that place before new purchase. Maybe they are just to successful to care about the little guy and cater to the professional. They are not consistent after the sale for sure. read more

Purchased a zero-turn mower from John Deere in S. Daytona and had to wait for a mulch kit to be installed on it. We called a few days later and Randy our salesman told us it was ready but there was an issue with delivering it the day that it was supposed to be delivered. My husband only had Tuesdays off and needed to be shown the basics of operation. The mower would not have been delivered until the next day (Weds), so Randy went above and beyond and personally delivered it to us! I must say that John Deere in South Daytona really cares for their customers. We have purchased several products from them and will continue to. We have always been treated with professionalism and respect from all employees there, but what Randy did was awesome! He stayed with my husband until he knew how to operate the mower and really went out of his way to accommodate us. Thank You Randy and all the staff at John Deere South Daytona. We will continue to value your customer service and be back again!! read more

Ok had my edger repaired because I had purchased it there 1 year ago, when I got the bill there was a $4.50 SHOP FEE so I asked what that was, there answer was "WE CHARGE EVERYONE THAT FEE" I sad that is criminal, there answer way "OH WELL. Worse customer service in my 20 years of landscaping. read more

I have no idea why this place is marked one star. I've had five occasions to go there within the last year and I've had nothing but good service, knowledgeable associates, clean store, etc. The last time was when they opened on a Sunday during a difficult cleanup time after Hurricane Matthew. They were open to 11 and I happened to get there 10 minutes after. They have their own homes to care for but they took care of me and countless others. Thumbs up to them! read more

I wouldn't go to South Daytona Tractor and mower . John Deere, Toro, Stihl .Piss poor customer service. They do not back up their products and warranties. Lied to John Deere. Sold wrong root rake grapple for our tractor that they installed ,ended up busting both hydraulic pistons after about an hour use. They Told JD operator over loaded the grapple and abused it with 40 hours on it, now have to take to another dealer to get repaired under JD warranty for their mess up. This is what we get after spending over $25,000 with them. Their favorite rebuttle is they have been in business over 30 years that is because they survive off of county, state, forestry & etc..contracts that pay big money so they don't care about the little person or small businesses and scam them....I recommend to go else where... They won't let anyone write reviews on their FB page so that should say something...go check out google and yelp reviews on them. read more

I've been doing business with South Daytona Tractor for 17 years -- until now. Other reviews are very correct, these people are all rude and arrogant and act like they don't give a damn about you unless you're buying one of their overpriced pieces of equipment. They obviously have poor leadership and work environment because none of the staff ever crack a smile, and they've obviously never heard of the concept of the lifetime value of a customer or reputation management, as you can see from these many terrible reviews. I suspect the few good reviews are mostly shills. I have had poor service on several occasions but kept coming back because they are the only Stihl dealer within 25 miles of me, but this last visit was the last time. After spending over $15K with them over the years, I brought a brand new Toro ZTR mower in for warranty repair since they are the only authorized Toro repair shop within many miles. My mower had an intermittent valve timing problem. These bozos couldn't fix the problem despite the obvious signs of black soot around the valve cover, etc. Bad enough, but when I came to pick it up, they told me they couldn't find any problem with the mower and wanted to charge me $110. I told them it was under warranty and that Toro should pay them. They said Toro wouldn't because they couldn't find the problem. I told them I've been shopping there for 17 years and have spent over $15K there. The service manager acted like he couldn't care less, and offered to knock $40 off the price. I tried to explain to him that even if he lost an hour of his mechanic's time in his actual cost, my past and future business have it covered, but his simple mind couldn't grasp the logic and insisted on charging me. The money is not an issue, it's the principle. I'll never darken the doorstep of this place again, and I'll be sure to warn my local email list of 1,500 people to avoid these a-holes. These guys are living in the past in a backwards area, thinking they have no competition since they're the only purveyor of proprietary Stihl and John Deere products (both of which are living on past reputations as well). You can see from the various bad Google reviews that South Daytona Tractor has never tried to respond to or address their many bad reviews. I'll go out of my way from now on to avoid them and warn others of their sh*tty customer service. read more