the Norton location is awesome the service is so sweet and has been able to answer my concerns and also got my tractor back before the stated date. I recommend talking to her for your service needs not really happy about the gentleman in service he told us incorrect information and then wouldn't call me back read more

I was a customer of the firm that sold out to AgPro. They did a decent, but not excellent, job for me. (Side note: Their place in Wooster was far better than the one in Copley, which moved to Norton and became AgPro.) What I've learned about AgPro: They're hateful to deal with. These are people who either do not know what they are doing or don't care. Perhaps both? Had I known this I would NEVER have bought a John Deere product. I'm going to keep my JD tractor but the next and subsequent times it's serviced (once/year regardless of hours) I will be taking it to an independent organization -- not AgPro. Note for those who may be considering purchasing a JD product: According to two JD dealers with whom I've spoken, JD wants to deal with large firms only -- those that can "control" their territory and essentially create a monopoly selling "Green Fleet" -- think AgPro and Hartville Hardware, as examples. That's why you will never seen the "better" line of JD products for sale at a small independent store. The ones available at the "big box" stores are lower quality products -- lesser warranty, lesser quality engines, thinner sheet metal on mower decks. So, as a JD owner my recommendations are: 1. Do not buy John Deere. (Side note, FWIW: I love my Kubota stuff. There are other good ones and I'll be exploring further as I seek to replace my Deere tractor.) 2. Do not deal with AgPro. You have been warned. Final comment: My experiences are totally consistent with those of the prior reviewer. read more

This company has the worst service department in the entire world, they're incompetent, rude, and slow with repairs. Bonnie the imitation service manager has no clue what she is doing, and Jose, the guy over her, was "highly unprofessional" and arrogant. Please take your business somewhere else that practices customer service. AG Pro's staff are con-artist who break your equipment, then charge you for new parts & more labor cost. I will be letting all my social media platforms know how crooked the AG Pro location in Norton Ohio 44203 truly is, Horrible experience! read more