Randy & Colby were extremely professional, courteous, and knowledgeable! Could not be happier with…read morethe service they provided!

This past week our central air system stopped cooling our house. Temperatures were rising the more…read morethe AC unit worked. Called Mr. B's to see if they could have our system looked at, since we had the maintenance plan through them. They quickly responded first thing the following morning. They assessed the problem as a leak in the coil on the outside condenser unit. With some further research they found out this part was currently unavailable and with no expected production date. This was a HEIL system that was originally installed in home in 2016 surprise HEIL is no longer producing parts. DJ came out and provided us some options to fix this issue. Previous problems with our furnace back in 2020 and the difficulty getting parts for that unit left us questioning, if we shouldn't just have the entire HVAC system upgraded giving us a much better warranty since the original had already expired. The following weekend Mr. B's sent a team out and completely replaced the entire system within 6 hrs! Highly impressed with their customer service, their install team was efficient, courteous and extremely respectful! Upon completion they explained everything that was done and patiently showed us how to operate the entire system. Most importantly during these times pricing was unmatched. DJ runs one top notch business and his people are highly professional. I would never do business with any other HVAC company in Cheyenne!! Quality is Job 1 with this company!!

Worst plumber I have ever had the misfortune of working with. First it took several phone calls to…read moreget ahold of them, they would never call back when I left messages for them. Then they are rude when you finally do get a hold of them. It took more than a week to get them to come look at the drain, and that's with several phone calls requesting an appointment. They fail to fix the clogged drain, and decide the drain is collapsed and it will be a major project to fix. I have paid TC Edwards several hundred dollars to do nothing. After several more weeks of trying to get them to come out and fix it I went to another plumber recommended to me by my realtor, as I am trying to sell the house by this point. He clears the drain, with the simple trick of using a smaller snake that actually fits the job and doesn't get stuck in the pipe. By this point TC Edwards has already told my buyers that this is a major project and that the floor needs torn up, and pipes replaced. Making them rightfully leery of another plumber coming in saying its all fixed. So they would like a camera run through the tub to check for any problems. My current plumber doesn't have a camera, TC Edwards' camera is 'broke'. That or like every other instance of working with them they obviously don't care about whether they get the business or not. Anyway, I end up paying through the nose to have the house inspector rearrange his schedule to come run a camera through the pipe. It is fine. TLDR: TC Edwards not only charged me to not fix the problem, but incorrectly diagnosed the problem, told people looking to buy my house, and ended costing me over $1500 to clear a simple drain, all out of incompetence and poor costumer service.

I called asking for an appointment for a plumber. The woman who answered the phone was extremely…read morerude from the start and tells me they won't have time until next week. I say that's fine what day works best for you. She then goes on to tell me she doesn't know because they are working around big projects with a rude tone and attitude not to help a customer who wants to spend money at this company. I suggest that you put all customers first regardless of project size and hire someone who knows how to speak to paying customers on the phone.

I started using this company when they first started out. A certain large company sent a tech out…read morefor an annual inspection. He played with the dog for fifteen minutes than said I need a new furnace. I called Crafty-1. The owner came out, spent 45 minutes taking things apart and cleaning them then said my furnace was in great shape for it's age and it should be good for several more years. Then he charged me HALF of what the Big Company charged me. I haven't told him yet but he'll be coming out to install a new furnace with central A/C (which I don't have) this spring.

Had a new air conditioner and heater installed. Matt, the owner was with the crew and helped…read moreinstall the system. The crew was very friendly and answered all my questions. This was a big job and the units were installed in a timely manner and they were neat, clean and took away all the trash leaving everything like they were not even here! Crafty-1 gave me an estimate and it was right on target. I got a great York system at good price. I will be keeping this company for all my air condition and heating needs!

If you are considering this company I would encourage you to reconsider. There was no inspection of…read morethe final work from the city. They drilled a hole in my siding after having to be told that the ac unit was place incorrectly on my patio. furnace was incorrectly installed. The Never never returned to fill the whole with on the outside or inside of my home. The flute used was the wrong one and I could go on BUT the bottom line is that they make promises that they do follow up on, the work is marginal at best and it is costing me over 3000 dollars to fix their mess.

I'm only giving 2 stars because Ruben's pricing is really good but his responsiveness and follow…read morethrough aren't worth the great pricing. 'We've hired him for several HVAC jobs because his pricing is so good but regret it every time because he doesn't honor his service contracts, won't respond to phone calls or texts and we've had to threaten to not pay him in order to get him to finish the job. Great pricing but not worth the hassle. DO NOT pay him upfront or your job won't get finished.

My wife and I can't say enough good about this business. I called, just to get my furnace checked…read morefor the winter, and Sean found a crack in the heat exchanger. Yes, it took a while to hear back from him. One person running the whole show, but very friendly, easy going, and went way out of his way to try and find us a good quality replacement furnace. We all know just how hard it is to get ANYTHING shipped these days with this pandemic. Sean contacted numerous distribution centers, and somehow, found what we were looking for, right here in Cheyenne. He was was VERY FAIR with both furnace cost, and installation. He is well worth the wait, and we already have plans on getting him back this coming summer for air installation. If it were possible to give him 10 stars we would do that in a heartbeat. Thanks a bunch Sean!!!!!!! Jack and Judy T

The Furnace Shop was prompt got my furnace installed kept me updated thru the process. I would…read morerecommend them to all my friends that have rental properties.