We were getting ready to move to the area and all the storage businesses were full. We contacted…read morethe owner who was super nice and she put us on a waiting list. When a unit was available she contacted me and we moved our stuff in. The property is well maintained and clean. There is a 24 hour security gate and cameras. There is a very easy online payment. But this is why it gets five stars, the customer service went far beyond. Not only was the owner professional and friendly, knowing we were new to the area she was helpful with local information. She found out we were looking for a welder and she helped us with a recommendation. I also contacted her about a contractor and she had no problem with providing information.

This place is incredibly frustrating to deal with. In less than a year, my rates have increased…read moretwice, totaling about $39 more per month with little to no explanation. I have maintained renters insurance since day one, yet they repeatedly charged me for insurance anyway. When I questioned the charges, staff initially claimed I didn't have coverage, then later admitted they found it. Despite promises of credits, I was still billed incorrectly. Communication is terrible. I emailed the property manager multiple times about rate increases and billing issues, but my questions were ignored. I was repeatedly told someone would call me back, but no one ever did. When I requested contact information for the owner, I was again promised a response that never came. To make matters worse, the unit sizes don't seem to match what is advertised. My "10x20" unit measures significantly smaller than advertised, yet I paid rates comparable to larger units. The constant price increases feel unjustified, especially since there have been no noticeable improvements to the property. The facility advertises itself as secure, but that has not been my experience. There is no complete perimeter fencing, gates have malfunctioned multiple times, and building doors are frequently left open or fail to close properly. I've personally been trapped inside the property due to gate malfunctions and had to rely on strangers to let me out. Security is another major concern. Despite claims of surveillance, there are very few cameras, and thefts have reportedly occurred with little accountability. Several renters have reported break-ins, and I've heard multiple stories of homeless individuals living in storage units on the property. The final straw came when someone stole the gate keypad and access pole before a scheduled move. Neither I nor my movers could access the facility. I called the supposedly 24/7 support number and waited over 90 minutes with no answer. As a result, I had to cancel movers, pay for wasted travel time, rent a U-Haul, and hire replacement help. I emailed management about the situation and never received a response. Between the unexplained rate hikes, billing issues, poor communication, questionable security, and lack of customer service, I cannot recommend this facility.

This storage facility includes both outdoor, non atmospheric controlled, and indoor, atmospheric…read morecontrolled storage units. The indoor units are on either of two floors. Both are accessible for ingress and egress through their own doors. The security is excellent and the units are modern. To find your unit however can be difficult. The hallways are a labyrinth accessed through a myriad of blue doors. I, myself, don't understand the "why" of this design but there must be a reason. For loading and unloading just bring an number of door chocks. I found this facility to be the most reasonably priced and being in downtown Morristown, very convenient.

They called me promptly with an estimate (very reasonable) and showed up on time to clear out my…read morestorage closet. They asked before throwing away anything they thought I might want to keep. They were super polite and did a wonderful job. They charged precisely what they quoted. Should the need ever arise again, I would certainly call them.

Very friendly helpful and there when we needed them. They were on time & called every time they…read morewere on their way to pick up the dumpster or drop off the dumpster

Have been using this location for years for my belongings that need to stored in climate control…read more I work construction across the United States and it's nice to have a reliable place to keep my belongings that can't travel with me. I think it's awesome they went green with the new solar panels!

Since I moved from different country, I have many stuff that I can't store in my house. This…read morecompany helps me a lot and l love the storage that I'm renting. It's clean, secure and their customer service is the best. Highly recommended!

This storage unit is great to do business with and their prices are just right . From Day 1 they…read morewere amazing with everything . Would definitely return here to do business if need be

We had used Omar several years ago and were happy with the product and workmanship. They installed…read more2 fairly large awnIngs on our back decks. Very sturdy, withstood heavy winds, rain and snow. When we decided to install awnings on our current house, we naturally called Omar. We've just had a second one installed this week. I will say that you may have to wait a bit which can be frustrating but the quality of their work and their ethical background makes the wait worthwhile. We would definitely recommend and use them again. Doug and Jennie Hornsby

Needed modification of earlier Omar Awning framework on very large aluminum deck awning. Emailed…read morerequest and a few days later estimator came and we went over what we needed in order to have clearance to have six inch gutters installed. Was told no problem and we would have estimate the next day as it was a common request. Several days passed, then a week and heard nothing. called office and got automated recording. Left a message and again crickets. Check out Omar on Better Business website as you will see this is a common issue. I was warned about this by one of their commercial customers who told me it all sounds great on the front end, but getting them back for repairs or modifications is another story. Can't really comment on the quality of their work as we are still waiting. I will update this review if they follow-up.

What fantastic customer service! Despite being unable to fix my problem, I can't say they didn't…read moretry. When I was charged, I felt the fee was a bit excessive and said so in a review. To my great surprise, they returned my check! I realize that any business has to make some money to stay afloat and would have been happy to pay something - just not the amount I was charged initially. I am impressed with their willingness to make things right and I'm very happy with their response!!!

First off, they were unable to fix my computer. Had a cracked touchscreen on my laptop that they…read morecouldn't find the screen for. The fact that I would give them 5 stars says something about their service. Always kept me informed on what was going on, seemed to know they're stuff and kept conversation on a level of someone who doesn't know computers like them. Gave me a full refund without any questions. Wish my computer would've gotten fixed but it's just something out of their control. Highly recommend!

I was greeted immediately when entering the shop, I had reserved an auger and the paperwork was…read moreready in 5 mins. Went out to get it and the tech had it ready, explained how to use it and loaded it my suv. They also had extra gas mix ready. Returning the equipment was just as easy as picking it up. will certainly rent equipment from them again.

Good when things go right, but it's important to note what happens when they don't go right…read more I rented a gas-powered post hole digger on a Saturday. It would not start. I didn't really blame East Tenn. I'd rented one several times before and this was the first problem. 2 cycle gas engines are notorious pains in the ***. Anyway, they were already closed, but left a message just to get it on record. Figured I would see them on Monday. Their manager, Van, called me back almost immediately (did I mention they were officially closed:?) he ran me through a coupe of procedures to help get it to start. They didn't work. We agreed I'd try it in a few hours as a hail mary. Van messaged me to ask if it worked (It didn't). On Monday, they gave me an option and I took store credit (I still need the post hole digger). I choose East Tenn Rent All knowing i will be dealt with more than fairly if something does go wrong.