We were referred to AFTE by friends after years of filing ourselves and never using a professional tax service. Our fee was $450 to file our taxes. After two months of having to follow up multiple times per week by both phone/email, THE DAY TAXES WERE DUE, after hounding them again, we finally had the forms completed, corrected and filed - or so we thought. Two months later while trying to refinance our house, we learned that was not the case, and the taxes were never actually filed. After days of trying to get an explanation and the correct form to submit to our lender for reasoning why they were not submitted on time, we finally got a return call from Don W. where we were told because we were getting a refund, filing late wasn't an issue (even if this is true, our issue is with the refinance lender and trying to explain why we didn't file), a half-hearted apology (after specifically asking for one), offered 20% off our following year taxes (we will NOT be using them again). All we got was "these things happen". I WOULD NOT use this company again and would strongly advise people to read the most recent reviews before moving forward with them. read more